This is a truly great hotel, there really is nothing to fault about it. The staff are friendly, the food great, the service, the funicular to the pool. It's utterly charming and wonderful.
The only problem and it is a problem is you feel that you have to be on best behaviour and a bit formal. I have no idea why because the staff are actually very relaxed and chilled out. somehow though the 'grandeur' of the place makes everyone a little stiff. If it could only get some Miami cool or California vibe like the Beverley Hills where people treat the hotel as there home then I'd go back. However I just didn't feel relaxed whislt we were there because my wife wasn't. It's just marginally uptight and needs to loosen up. No idea how maybe smores in the evening and more relaxed outdoor dining instead of fine dining. I don't know.
Even if you only go once you should it's a great place just have a few drinks to chill out and say hello to the person next to you. You're on vacation ;-)