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“A stunning hotel with the most charming staff” 5 of 5 stars
Review of Hotel Royal Riviera

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Hotel Royal Riviera
5.0 of 5 Hotel   |   3 ave. Jean Monnet, 06230 St-Jean-Cap-Ferrat, France   |  
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london
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
“A stunning hotel with the most charming staff”
5 of 5 stars Reviewed July 3, 2013 via mobile

We recently revisited this hotel after I had to have an emergency operation and needed somewhere we knew to be excellent to recuperate, the RR did not disappoint. Since our last visit 3 years ago everything has got more slick ,but the staff were incredible from the front of house to house keeping -utterly caring ,charming and helpful, in fact they restored my faith in the French after a horrific hospital stay in st tropez!! I cannot wait to go back when I am fully recovered. They now have little beach area which is adorable with the sweetest beach staff and you can paddle board or jet ski etc. This visit we stayed in a first floor refurbished room which had been done beautifully, The food is still outstanding and for the south of France things are not astronomical. Previously we took our 3 year Los and although v sophisticated they cate well for children too. The location is fabulous too, only 30 mins from the airport, leave st tropez there is no need to sit in all that traffic when you can have a wonderful time here!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Attachée de Direction at Hotel Royal Riviera, responded to this review, July 5, 2013
Dear Guest,
It was a pleasure to have you back to the Hotel and we're glad to read that we've met your expectations 3 years after your last visit...We thank you for your kind words. We hope to welcome you back in the near future, with your child and remain at your disposal for any future reservation.
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425 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Sydney Australia
Top Contributor
152 reviews 152 reviews
55 hotel reviews
Reviews in 44 cities Reviews in 44 cities
203 helpful votes 203 helpful votes
5 of 5 stars Reviewed June 30, 2013

The words best ever are used too often, but when it comes to this resort, it is the best ever.....for the south of France, its number 1 for me. Its a short walk to beaulieu sur mer, the port of Cap Ferrat and Villefranche, each with plenty of dining options for lunch and dinner. The views from the resort are excellent.

The hotel is not large, but the facilities are excellent. The large pool, lovely dining area indoor and outdoor for breakfast (breakfast was great, fresh and lots of choices). The beach was great. The rooms are adequate, we had a suite with sea/pool views on level 4 which was perfect. Service from the meet and greet to the departure was personal and consistently excellent.

There were possibly only two downsides, one the wifi (which was free) was poor with many many drop outs, the other negative was the inconsistent service in the poolside restaurant at lunch, food was good, drinks were cold, but the young team in the venue were not the best.

Thank you...we will be back for a longer stay next year!

Room Tip: Sea/Pool view rooms are best. Also, get out for a walk to beaulieu sur mer (10mins) or the Port (15m...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Attachée de Direction at Hotel Royal Riviera, responded to this review, July 1, 2013
Dear Guests,
We thank you very much for your review and your very nice feedback. We're delighted to read that you consider us as the best Hotel on the South of France..and we hope to welcome you and your family back very soon. We thank you also for sharing your concerns regarding our wifi and pool restaurant team. We will make sure to improve these 2 services.
Looking forward to your next visit, we remain at your disposal for any other enquiry.
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Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 28, 2013

My family stayed in 2 garden/sea view rooms for 5 nights in June. We loved the bedrooms with spacious terraces and gorgeous views! The service was fabulous, with everyone being incredibly courteous and helpful. We especially appreciated Lucas who worked on the hotel's private beach. The views from the pool restaurant and terrace restaurant are breathtaking. We would definitely stay here again!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Attachée de Direction at Hotel Royal Riviera, responded to this review, July 1, 2013
Dear Guests,
We thank you for sharing your recent experience with us on tripadvisor. It is always a huge pleasure to receive positive comments and they do encourage our team. We hope to have the pleasure to welcome you back to the Hotel in the near future.
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 24, 2013

We stayed here for 3 nites in June 2013. Family of 4 with older kids (13 & 19).
We arrived off a cruise ship quite early in the day. While we did not expect our room to be ready at 11:00 AM, we DID expect it to be ready by 3:00 PM. The time came & went, and we had to seek out the front desk. At that point, only one of our rooms was ready (we had booked 2 Deluxe rooms in the Orangerie; a separate 2 story building with large rooms & private patios).
When we got to the room, AC was not working. They dispatched a crew to attempt a fix, but after an hour (on a Friday at 4:00 PM) it was clear that it wasn't going to happen.
Of course, the second room we booked (an adjacent Deluxe) was not available yet because the management had given a late (4:00 PM) checkout to it's current guest. (Not sure how they could allow that as it was the only other Deluxe room and they knew we had arrived!)
We received many apologies, but no concrete offer of restitution. Our kids were tired and anxious to get into a room (after sitting at the pool for 5 hours); so they offered us a Superior category room, which was available immediately. We took it, as it was 145 euros less than the Deluxe room. Meanwhile, the guest in the other Deluxe finally vacated and we asked to be moved into that room, as the contractors were still in our room trying to fix the AC (comical at this point!) I was awakened at midnite by my children telling me that the AC in their room was not working! (Seriously??) I complained to the night manager and insisted on giving my kids a new room so they could sleep. (We eventually moved their belongings from room A to B the next morning).

We also noted that there were no "gratis" bottles of water in our room (although there were $9 small bottles of Evian for purchase in the mini-bar). At $910 per night, there should have been free water in the room on a daily basis.

The rest of our stay was uneventful. Only upon an email to our travel agent were we offered a 50% discount on our kids' room for the first night, to make up for all the inconvenience. I am not usually a complainer - but because this is a LHW (Leading Hotels of the World) property, and at the prices, these issues were completely avoidable and management-related. I was happy for the compensation, but note that it was not offered until my travel agent intervened on our behalf.

All that aside, this is a lovely property, in a stellar location! The hotel is beautiful, with a very large pool, manicured gardens, large rooms, and a small private beach area. It is probably the best hotel in the area (besides the Grand Hotel du Cap, which is way more expensive).
The breakfast buffet (included in the rate) was served on their terrace, and featured fresh squeezed juices, cheeses, charcuterie, eggs, pancakes, bacon, cereals, fresh breads, yogurt, etc. Service at the restaurants was excellent; and served by the same staff each day.

If you stay, be sure to have a cocktail on the hotel's bar terrace and ask for Marcel. He is the quintessential French gentleman, and was an absolute joy to meet!

I would stay here again (but check that the AC is working, FIRST! LOL)

Room Tip: Book the Orangerie building if you like larger rooms with private patios. The Deluxe category does n...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nice, France
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 19, 2013

Dear Reviewers,
Without prejudice
I have known and worked with Bruno Mercadal- the GM- for many years operating very high end incentive programs, car launches and luxury FIT vacations. During this time all my clients have 'raved' about the property, the seamless service, dedicated and caring staff, food and beverage, the numerous facilities and least but no means last, the highly professional 'hands on' management.
This being said, I was obviously staggered to read the long and somewhat disjointed review posted by a certain Marek M on May 31 which accused the hotel of dishonesty and fraud.
Thus I am taking this opportunity to fully support Bruno Mercadal who is, without any doubt, a person of the highest integrity who enjoys a fine international reputation both amongst his industry peers and many hundreds of satisfied clients. Consequently Marek M, I suggest you get your facts right because fortunately you are the only person who believes the outrageous accusations you posted for all to read.

Room Tip: In The Orangerie if available. If not any rooms at the back or sides of the hotel
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Attachée de Direction at Hotel Royal Riviera, responded to this review, June 21, 2013
Dear Mike,
Thank you very much for your review and it was a nice surprise to read your kind words.
I’m taking this opportunity to thank you also for being faithful to the Royal Riviera. It’s always a pleasure to host your events, serve your guests and we thank you for supporting us .
See you soon.
Yours Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2013

Just returned from a 5 day stay at the Royal Riviera. It is comparable to and in fact exceeds many of the 5 star hotels I have stayed at around the world. The property is beautiful and situated on an excellent part of the French Riviera. Although we had a car and there certainly are great drives (try the Grand Corniche to Eze and Monaco), there are easy walks from the hotel to the Cape (beautiful views of the sea) and a multitude of fine restaurants. The local train station is also an easy walk and a care-free way to access Nice and Monaco.

Our room was spacious, modern and very comfortable. The pool area is excellent and the private, sandy beach a bonus. The breakfast buffet has everything you could think of (certainly more than you need) and is good value. We had one dinner at the hotel restaurant which was remarkable and the service excellent without being intrusive. Considering that we had spent 10 days in France, dining at some very fine reastaurants, this was probably our best meal. The staff at the hotel really are very friendly and accommodating. Would return to this outstanding hotel without hesitation.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Attachée de Direction at Hotel Royal Riviera, responded to this review, June 18, 2013
Dear Guest,
We thank you very much for your sharing your experience at the Royal Riviera on tripadvisor and thank you for your very nice comments.
We are pleased to read that you've enjoyed your time with us. We hope to have the pleasure of welcoming you back to the Hotel very soon...
Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed June 3, 2013

What a fabulous hotel! We were upgraded to a junior suite, which was a corner room on the 4th floor. The views were not to be believed ... of the sea, the mountains ... everything. The room and bathroom were huge, beautiful and faultless in every way. Upon arrival we found a gift of beautifully wrapped chocolates and a card for my husband's birthday. The next day we received plate of beautiful chocolates in our room. The breakfast every morning out on the terrace was heavenly. We enjoyed lounging by the pool ... very low-key. Not like a crazy American hotel pool. I loved the location ... we were able to take a nice long walk, and had lovely dinners in Villefrance 2 nights and a casual dinner in Cap Ferrat one night. Stay here if you every could you will not regret it!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Attachée de Direction at Hotel Royal Riviera, responded to this review, June 5, 2013
Dear Sir,
We thank you very much for your very nice comments regarding your recent stay with us. We're delighted to read that you enjoyed the views from your Junior suite. it was a pleasure having you stay with us and we hope we will be welcoming you back on another occasion.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Royal Riviera

Address: 3 ave. Jean Monnet, 06230 St-Jean-Cap-Ferrat, France
Phone Number:
Location: France > Provence > French Riviera - Cote d'Azur > St-Jean-Cap-Ferrat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in St-Jean-Cap-Ferrat
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Royal Riviera 5*
Number of rooms: 96
Official Description (provided by the hotel):
Perched in the peninsula of Cap-Ferrat, with plunging views of the Provencal gardens and the Mediterranean, the 94-room Hotel Royal-Riviera provides the intimacy of a private villa with the luxury and glamour of a palace. L’Orangerie villa’s 16 rooms and suites each offer a large terrace overlooking the garden or the pool, or a balcony with a partial sea view. Guests may dine in the restaurant “La Table du Royal” or on its outdoor terrace, overlooking the Mediterranean Sea. ... more   less 
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Also Known As:
Royal Riviera Hotel

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