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“Great location needs updating on rooms” 4 of 5 stars
Review of Hyatt Regency Nice Palais de la Mediterranee

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Hyatt Regency Nice Palais de la Mediterranee
5.0 of 5 Hotel   |   13 Promenade des Anglais, 06000 Nice, France   |  
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Bed and Breakfast
Ranked #5 of 212 Hotels in Nice
New York City, New York
Top Contributor
59 reviews 59 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
“Great location needs updating on rooms”
4 of 5 stars Reviewed August 9, 2013

The hyatt just bought this hotel so deff to me not a true hyatt , at first they gave us a corner room that was dirty and smelly I was in shock since I do stay at hyatt's in different parts of the world , they were very accommodating in changing the room kept apologizing and gave us the room with a sea view , room was clean. And nice not the best but nice , we stayed 5 days the Room service was good I ordered breakfast and dinner one night , perfectly located to everything the beach was across the street and around the corner from all the shops and Resturant's .

Room Tip: Deff get sea view or higher everything else is garbage , needs a lot of renovations
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this review, August 27, 2013
Dear Guest,

We thank you for your review on TripAdvisor, following to your summer stay at Hyatt Regency Nice Palais de la Méditerranée.

We are very pleased to hear that you particularly enjoyed our central location facing the sea. Indeed, we are a Hyatt hotel since April 30th. We are working in achieving all the Hyatt standards and in improving the quality of our service, facilities and amenities in order to answer to your expectations. Please be assured that your comfort and satisfaction are our main preoccupations. Regarding the renovations, all our partial and sea view rooms, suites and some rooms with city view have been renovated in 2012. We thank you for your comment and will pay all our attention to your feedback.

We hope to welcome you back very soon during your future stay on the French Riviera.

Best regards,
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1,455 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
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  • Dutch first
  • English first
  • French first
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  • Italian first
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English first
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 7, 2013

This is my first time in Nice, what a wonderful experience I had. The hotel was nice in general, there are certain staffs will do their utmost to ensure your stay is comfortable, there are certain staff are there just to get their salary. (I am talking from experience, as I have been working in 5* hotels in Asia and London for nearly 20 years). The room I stayed was nice and comfortable, but looked a bit “old fashion” - #518). I believe the photos on their website are newly refurbished. That was not an issue, as I don’t think guests will stay in their rooms all the time in resort hotels. Breakfast was delightful, one of the staff even remember my drinks – soy latte. How many coffees he makes a day…, I don’t know! But he certainly made my day. The concierge staffs were good, one particular gentleman was extremely helpful (I am so sorry, but I didn't get his name. Perhaps Beir – the tallest Frenchman at the desk). The swimming pool was a bit odd design, the sofa/sunbathing area was a bit small. Hence, I only went there once during my one week stay, and the rest of the trip went to the beach (even though it was full of pebble and not really comfortable when you lay down). One last thing, you cannot get any better location then this hotel. All in all, I would certainly recommend my friends to stay there. Thank you for a wonderful experience.

Room Tip: Get a room facing the beach
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this review, August 9, 2013
Dear Guest,

We thank you for your review on TripAdvisor.

We were very pleased to welcome you and that is a pleasure to hear that you had a wonderful experience at Hyatt Regency Nice Palais de la Méditerranée and that you particularly enjoyed our central location, sea view and the service of our Concierge Brice.

Concerning your room with city view, indeed some of them have been newly refurbished, we hope the other will be renovated soon.

We thank you for your recommendation and hope to welcome you back very soon for your future stay on the French Riviera.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 7, 2013

The facade of this hotel is an outstanding piece of flamboyant architecture and echoes the long-lost luxury of the 20's and 30's. Internally, the hotel is cool, and immaculate, Our room was a little cramped as our 16 year old daughter was sharing with us. However, the large balcony with views over the city and the distant hills, more than made up for this.
Breakfast was of the highest standard, which we have learned to expect from the Hyatt brand, though the one evening meal that we had in the hotel disappointed my husband.
The staff were unfailingly helpful and courteous and deserve the highest praise. As the weather was more suitable to sight-seeing than lying on the beach, we decided to explore Nice thoroughly. The advice we received from personnel in the conciergerie was invaluable.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this review, August 9, 2013
Dear Guest,

We thank you for your review on TripAdvisor, following to your stay at Hyatt Regency Nice Palais de la Méditerranée.

We are very pleased to hear that you enjoyed your stay, our historical facade and location, sea view breakfast and the service of our Concierges. We are absolutely sorry to learn about your disappointment regarding your dinner and the service at our restaurant. Please be assured that we pay all our attention to your feedback and that I will share your comment with our F&B manager: your comfort and satisfaction are our main preoccupations.

We hope we will get the chance to welcome you back at Hyatt Regency Nice Palais de la Méditerranée during your future stay on the French Riviera.

Best regards,
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Toronto, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 6, 2013

This hotel is the closest to American standards and it was the best I could find in Niece for a price I could afford. It is modern, clean, good amenities, nice bar/lounge and good service. The room was really big when compared with the size of regular hotels in Europe. Tip: if you need late check out double check a few times with registration to make sure it is in their system. I asked for late check out but got a phone call next day at noon asking us to leave. It was surprising and inconvenient.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this review, August 9, 2013
Dear Guest,

We thank you for your review on TripAdvisor.

We were very pleased to welcome you at Hyatt Regency Nice Palais de la Méditerranée and that is a pleasure to hear that you enjoyed your stay, and more especially our spacious rooms, our amenities and quality of service. Concerning late check-out, we invite you to contact our Reception during your stay in order to confirm if that is possible.

We thank you for your recommendation and hope to welcome you back very soon at Hyatt Regency Nice Palais de la Méditerranée.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 4, 2013

Luxurious and chic hotel, and full of kind and apparently unjudgmental staff. Staff in the restaurant were really excellent and nothing was too much trouble. Went out of their way to make the experience memorable and get what the guest really wanted. Certainly recommend it for a special occasion as it is very pricy! Worth paying for the sea view rooms if you can get one.

Architecture is hard to grasp until you've been here. Facade is original and then the modern hotel is built on three sides behind it giving enormous frames to the sea view. The base of the courtyard is effectively on the third floor where the pool and restaurant are located. The tables overlooking the sea are really lovely, and add to the ambience, which, as well as being able to stroll along the promenade des anglais from this hotel, make the location second to none. Thank you to all the restaurant staff who made our stay so perfect.

Room Tip: Save up for sea view! Corner rooms with so called restricted sea view are good value as balcony has...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this review, August 6, 2013
Dear Guest,

We thank you for your review on TripAdvisor, following to your stay at Hyatt Regency Nice Palais de la Méditerranée.

We are very pleased to hear about your satisfaction, especially concerning our staff and our quality of service at our Restaurant Terrace Le 3e. Indeed, the sea view from our terrace is absolutely unique. Please be assured that your comfort and satisfaction are our main preoccupations.

We hope to welcome you back very soon at Hyatt Regency Nice Palais de la Méditerranée and thank you for your recommendation.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albert, Canada
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 1, 2013

We just returned from a European vacation and this was one of our finest hotels! It was right across from the beach, pebbly but nice. We had good service from the front desk staff and the concierge. The pool was lovely we had drinks there one day and received complimentary olives, toast with tomato jam. THe view is great. They tried to charge us an extra $100 plus euros because I had my teenager with me but because their main office had booked at the lower price they ignored the extra charge. The taxi driver didn't know where it was because it was called Hotel mediterranean or something like that before, and charged an exorbitant rate to come from the train all of a 1.0 km. trip, 20 euro. THe beach chairs are an extra 25 euros a day but they are nice. Beds were really comfy.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this review, August 6, 2013
Dear Guest,

We thank you for your review on TripAdvisor.

We are very pleased to hear that you enjoyed your stay at Hyatt Regency Nice Palais de la Méditerranée and more especially our staff, central location and swimming pool. Concerning the taxis, we thank you for your feedback: please be assured that they should know us as Hotel Palais de la Méditerranée, which was our name before we became a Hyatt Hotel.

We thank you for your recommendation and hope to welcome you back very soon at Hyatt Regency Nice Palais de la Méditerranée.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Butler, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2013 via mobile

This was our first trip to France and we had high expectations after seeing all of the pictures and reading other reviews. This hotel is in a great location and the concierges (specifically Vincent and Bryce) helped us figure out where to go and what to see. Everyone was very friendly and didn't seem to mind that we spoke very little French. The breakfast each morning was outstanding too. This hotel exceeded our expectations in every way and we would definitely stay here again.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce M, Marketing Communication Manager at Hyatt Regency Nice Palais de la Mediterranee, responded to this review, August 1, 2013
Dear Guest,

We sincerely thank you for your review on TripAdvisor. That is a pleasure to hear about your satisfaction, especially concerning our quality of service, our Concierges and and our breakfast with sea view. We are very pleased to hear that we exceeded your expectations.

We thank you for your recommendation and hope to welcome you back very soon at Hyatt Regency Nice Palais de la Méditerranée.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Nice Palais de la Mediterranee

Address: 13 Promenade des Anglais, 06000 Nice, France
Phone Number:
Location: France > Provence > French Riviera - Cote d'Azur > Nice
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Nice
#1 Business Hotel in Nice
#1 On the Beach Hotel in Nice
#2 Family Hotel in Nice
#3 Romantic Hotel in Nice
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hyatt Regency Nice Palais de la Mediterranee 5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Le Palais De La Mediterranee Hotel Nice
Palais De La Mediterranee Hotel
Palais De La Mediterranee Nice

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