I booked a room, baby cot and car parking at this hotel via booking.com in May 2012. Apparently, I also booked the full wicked witch treatment as well. Upon arriving at the hotel, I was greeted by a shrieking old woman telling me that I hadn't reserved a car park. No hello, no welcome, merely a nasty old broad accusing me of not reserving a car park (which I had). I had my receipt from booking.com which stated my request and offered to show this to her, to which she screamed that she didn't want to see it - my request was not on her form and that was that. Not wanting to argue further, I politely requested a parking spot and asked where I would find the car park. The old bat pointed out the window and when I turned to see where she was pointing to, she screamed: 'Don't look out the window, you won't see it from here! Just stand here and listen to what I tell you!!'. At this point, I probably should have told her to stick the reservation, but it was getting late and I was also rendered speechless by her rudeness. Upon returning to the reception desk after parking the car, the old bat saw that we had a small baby and screamed that we did not reserve a baby cot. Again, I replied calmly that we had. This time, she looked at her paperwork and saw the request for the baby cot (and the car park) and said, 'Oh yeah, here it is.' No apology was forthcoming; only laments about having to get the baby cot out of the garage. She eventually conceded that she would go and get it but then we would have to assemble it ourselves.
Eventually we get to our room, which was average, as the other reviewers have aptly described. At the time, the quality of the room didn't matter to us - we were too dazed with our encounter with Grizelda, the Wicked Witch of the South, to give proper consideration to our surroundings. Soon, the phone rang and it was Grizelda, shrieking: 'KEY CARD KEY CARD, you didn't give me the KEY CARD!!' I had no idea what she was talking about, but as she continued to rant and rave, I worked out that she was talking about the car key - she wanted us to leave our car key at reception. Perhaps she could have asked us that whilst we were down there, and perhaps not in a tone that suggested her pants were on fire. She yelled that we had parked in the wrong spot (I note that she did not tell us where to park), so down to the car park we go to see what she's on about. She made us move the car a few metres up from where it was; an exercise that really achieved nothing. Other cars could have gotten out, there was plenty of room. We were then reluctant to leave the key to our expensive rental car with Grizleda, however she informed us that those were the hotel's rules and if we didn't like it we could leave. This ugly encounter with Grizelda upon our arrival in Nice, unfortunately put a damper on our experience of this beautiful city. I would strongly advise against staying at this hotel unless you absolutely have to. The other staff at the hotel were helpful and pleasant, particularly the morning receptionist, but first impressions count for a lot and unfortunately, when I think about this hotel, the first thing that comes to mind is Grizelda, the Wicked Witch of the South of France.
- Official Description (provided by the hotel):
- Welcome in three stars hotel with its friendly staff and comfortable rooms. We are just in two steps from the beach and only 7 min walk from the centre of the town. Hotel Locarno is situated in walking distance from the old town with its famous market of fruits and flowers and only in 15 min walk from the train station and bus station. The hall of the hotel is very nice and comfortable. Here you can have a rest and meet with the friends. ... more less
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- Also Known As:
- Locarno Nice