On arrival the look was very dull and gloomy and looked very cheap for a 4 star hotel.The hotel staff were not useful and did not explain any of the room facilities. We were told by Aurelie who checked us in, we have been charged for an additional 2 nights on arrival because of an issue with the booking. On checking in we were given a room with an open toilet with no door. A bedroom is supposed to be hygienic to be able to sleep in to say the least regardless of how trendy it is. We asked to change our room and the second room had a bathtub in the centre. The entire room was flooding when we tried to switch it on as water started to pour out from everywhere even though we used 1 switch. The TV (or projector rather) was very complicated and we were not able to use it. When I tried to call the reception the phone lines did not work.Finally when we went downstairs to ask for towels and about food, we were told no food was served after 10 pm. There was only 1 member of staff at reception working in the entire hotel at this time.This did not make us feel safe at all,especially with our room being on the 1st floor and not having proper curtains we could hear and see everyone on the streets all night wondering what could happen if someone broke in especially with just 1 person at reception and with Nice not being the safest of places. The restaurant table had a worm crawling on it which had just come out a fruit basket that had obviously been kept there for sometime, when we went to order some drinks and the hotel was filled with mosquitos. The overall look of the room had a hospital feel, extremely gloomy.After the first night when housekeeping was done, they had kept the same towels and had not changed them. Also, there were no tables or chairs if you wanted to have a meal in the room. The smell in the corridors were of urine. On checkout we were promised to meet the management as we had made an appointment. To our surprise the manager did not show up.Therefore both the issue of our stay and the fact that we were charged unfairly for an extra period of 2 nights was not addressed as we had to catch a plane. On asking the staff member why this was the case politely, we were told "Excuse me please do not complain I have been working here all night and I am very tired" I am appauled by this kind of attitude and have travelled across the world and stayed at different accommodations from 3 to 5 star hotels and apartments and have never ever had someone speak to me like this. Personally I think the hotel should be closed down and it should not be listen by a website like booking.com as a reliable hotel. I have to this date not even received a communication from the hotel or apology despite all those problems. Also during this vacation I have stayed at a total of 6 hotels in Europe, out of which 4 were in France and this hotel would not ever compare to the others and is not at the same standard. It is far from a 4 star rating.
- Official Description (provided by the hotel):
- design boutique hotel and ecologic in the heart of Nice with a private beach and spa designed by an ex Philippe Starck’s partner: matali crasset had imagined a modern hotel.this beautiful premise of 38 rooms benefits of a special localization, 200 meters from the promenade des anglais and HI BeachHI was designed by matali crasset and differs from their nine concepts, which arebased on a specific organization of a given area to be lived in and experienced.Beyond decorative themes, these configurations provide an alternative to your everyday codified areas.HI is also concerned about well being and with a strong commitment to ecological values, in relation with today's engagement to protect the planet. our premises propose original benefits as well.the happy bar is at the heart of the hotel. It is formed around a suspended« nacelle », massive yet light. The « nacelle » comes to life with the presence of lives of eclectic music and video screenings. our restaurant, the organic canteen, offers organic products, it is a restaurant where you eat healthy and simple cooked dishes in a playful way, vegetarian plates available or diet snacks in the patio garden, real cocoon surrounded by plants organic breakfasts and brunches.in evening, at sushi bar, you can appreciate the original creations of our Japanese chef kazuomi ota: selection of original sushi, typical starters, green tea matcha desserts and sake bar.between meals, you can relax in our Spa Hi body by REN (clean bio active skincare), which is directed its well-being space towards relaxation and massage.Hi proposes two annexes as well.the Hi business proposes a new and contemporary work environnement inventing a new way to meet and work for your seminar.our beach, the Hi beach, which is based on an innovative concept thatreconciles the simplicity of the pleasure of the beach and the seaside. it developsa new logic of spaces : a beach where each beach of us will find their own rhythm and well-being. ... more less
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- Also Known As:
- Hi Hotel Eco Spa And Beach
- Hi Hotel Eco Beach
- Hi Hotel Nice