We arrived at midnight for our check in after a long trip to get there. Instead of hotel having 2 rooms booked (our confirmation email shows 2 rooms), we were booked only 1 room for all 6 of us! Check in staff was nice to say that she can offer us the 2nd room. As we requested connecting rooms (we're travelling with kids), her response was "I'm sorry but I can't do anything. We are fully booked & you want connecting rooms, it's not possible, I cannot give you" she was quite rude about it! She said "you should have requested this when you made the booking" when I showed her that my booking request shows this request but as they have only 1 room booked anyway, what difference would that have made! She gave us a complimentary drink at hotel bar to be used immediately as compensation but we hardly felt like a drink at 1 am with children in tow! Bad first impression.
Rooms on website said that hotel has been renovated in Feb 2015. If this is the case, then housekeeping are terrible at cleaning as there is already mould in bathroom showers, holes in room curtains & room are decorated cheaply. I would hate to think what it was like before!
Next time, we will choose another airport hotel. Novotel has once again disappointed us in another city & country.
- Official Description (provided by the hotel):
- The hotel Novotel Nice Arenas Aeroport, in front of the airport Nice Cote d'Azur, on the Promenade des Anglais at 7km from the centre of Nice, welcomes you for your business trip. Easy access : a free private shuttle service hotel-airport, close to motorway A8, the hotel Novotel Nice Arenas Airport is the perfect stop on your holidays or to visit the French Riviera. This fully refurbished hotel offers 131 soundproof airconditioned rooms. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Nice Arenas Aeroport Hotel Nice
- Accor Nice Arenas Aeroport
- Nice Novotel