We read the previous reviews, and all the good ones were in refurbished rooms, and the bad ones were in rooms which hadn't yet been refurbished. Unfortunately, we had a travel package for which we had paid a lot of money, and our room really, really needed refurbishment.
Someone had picked us up at the airport and was double parked outside so we were rushed. The tour representative had already gotten our keys and just gave them to us along with the number of the room. We only had time to drop the bags in the room, and didn't know where she had gone after we dropped the bags.
While the hallway outside the room was attractive, and well lit, we didn't have time to inspect the room. If we were checking into a hotel on our own, and had the time to inspect it before staying the night, we would never have accepted this room.
The room was small (not surprising in Europe, and nothing to complain about), but grim, of questionable cleanliness, and when we returned late that evening, had an unpleasant odor. The bed even had a sagging appearance in the middle. The wallpaper was peeling in the bathroom and also in the bedroom. There is no decor. The lighting wasn't nearly as good as in the attractive hallway. The toilet flushing mechanism was malpositioned. The shower temperature was very difficult to control. The room was hot, but we couldn't get the temperature down, so slept with the window completely open.
The next morning we had the breakfast included with the room. While the breakfast was okay, and this part of the hotel appropriate, the staff were indifferent, making no attempt to welcome anyone.
As we were gathered by the tour director after breakfast, someone from the front desk came to me and said that someone from America was calling for us. My wife and I walked back with her to the front desk, but by this time, their staff had already disconnected the call without taking a name or telephone number so we couldn't respond. As it turned out, the call was unimportant, but the handling of the call was poor, provoking anxiety.
There were similar remarks regarding the rooms from almost all of the people in our group, and they planned to let the tour company know their dissatisfaction. I can only say that we have stayed in many hotels, but find it incredible that this is rated a four star hotel. I would warn the reader, that if the hotel offers a prepayment option for a better rate, it would probably be wiser to not accept it unless you are sure of getting a room which has already been refurbished. If you haven't prepaid the room, I would suggest that you don't sign in until you have seen the room.
- Official Description (provided by the hotel):
- Beautifull hotel in the center of Nice, 3 minutes away from Place Massena, 5 minutes away from the beach and the Promenade des Anglais. Bar and pool on the roof top of the hotel with a 360° view. Enjoy our rooms with a modern style, starting with our comfort, privilege rooms to our Premium rooms and suites with a view over the Parc "Promenade du Paillon". Our restaurant l'Horloge is open all year and welcomes you to savor French seasonal cuisine. Reception non stop, concierge and a luggage carrier at your service. ... more less
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- Also Known As:
- Aston Nice
- Clarion Nice
- Nice Clarion
- Nice Aston