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“Beautiful Location hotel not so much....” 2 of 5 stars
Review of Hotel West End

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Hotel West End
4.0 of 5 Hotel   |   31 Promenade Des Anglais, 06000 Nice, France   |  
Hotel amenities
Ranked #61 of 211 Hotels in Nice
Bethesda, Maryland
1 review
1 helpful vote 1 helpful vote
“Beautiful Location hotel not so much....”
2 of 5 stars Reviewed September 15, 2013

The carpet was stained in the room and the hallways. No wifi available. It was advertised wifi however it did not work in the room or lobby. No washcloths available and things just didn't work in the room. No bellman greeting us. We had to struggle with our luggage up several sets of steps. We requested twin beds without reservation and the room was not made up as such. Had to make another request. We would not stay here again.

Room Tip: Select another hotel.
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  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL-WEST-END-NICE, Directeur général at Hotel West End, responded to this review, 2 weeks ago
Dear Guest,

First of all I would like to thank you for the time you spent writing us that comment.
I will take in care in each things of your comment to exceed your futur stay with us.

Looking hopefully to welcome you soon,

Best Regards

Xavier Walbrecq
General Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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621 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 15, 2013

We were very happy with this hotel and they were extremely nice giving us an upgraded room when we arrived early in the morning. Our room was on the 4th floor overlooking the Garden with a sea view. It was extremely quiet and comfortable and size-wise a standard European room.

The staff was very nice and helpful and we only have good things to say. The only drawback is the breakfast which has limited choice for the money.

The location is excellent right on Promenade des Anglais and the Blue Beach discount from the hotel is also a good deal. It is located close walking distance to the flower market and Vieux Nice.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton Square, New Jersey
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 14, 2013

We visited the hotel from August 25th to August 27th. We chose a Privilege Room and were assigned a lovely room overlooking the town and the hill sides. We found the room clean, comfortable and well maintained. The room is a bit small by American standards, but certainly very livable. We found the staff very helpful and knowledgeable about the area. You really cannot beat the location. We’ll be back.

Room Tip: Great for Beach Access
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Bear Lake, Minnesota
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 12, 2013

Our classique room on the first floor had mildew on the bathroom walls and ceiling, a dangerous shower and a hair dryer with a very short cord. The curtains could not be pulled to block the outside light at night. The room definitely needs a refurbishment. On the favorable side, the staff was very nice and the location was good. However, I would try a room at a different hotel.

Room Tip: I understand the fifth and sixth floors have been refurbished.
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  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL-WEST-END-NICE, Directeur général at Hotel West End, responded to this review, 2 weeks ago
Dear Guest,

First of all I would like to thank you for the time you spent writing us that comment.
I will take in care in each things of your comment to exceed your futur stay with us.

Looking hopefully to welcome you soon,

Best Regards

Xavier Walbrecq
General Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 9, 2013

Stayed at the West end for a week on a half board basis. This allowed us to dine in the restaurant in the evening or if we prefered at lunchtime.
Fantastic service from all staff particularly the restaurant team (Nety) many thanks for making our anniversary trip special.
Room on the 5th floor provided a spectacular view of the promenade .For location this hotel cannot be surpassed at prices which are highly competitive . Many of the original hotel features are still present which adds charm to the experience.
Nice itself is an excellent base to explore the coast with easy access by rail to Cannes, Monte Carlo etc

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL-WEST-END-NICE, Directeur général at Hotel West End, responded to this review, 2 weeks ago
Dear Guest,

It has been a great pleasure welcoming you to our hotel. I would like to thank you, on behalf of our staff and management, for your comments.

We truly appreciate your feedback and will continue to strive to exceed the expectation of all our guests.

We look forward to welcoming you back in the future.

Best Regards

Xavier Walbrecq
General Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brighton
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed September 9, 2013

went to the West End Hotel in Nice for 3 nights. The hotel is in an idyllic spot as the beach is literally across the road. al the restaurants are within walking distance too. The hotel really does need a refurbishment. The hotel is tired looking the rooms need decorating, the air conditioning doesnt work correctly, the safe was broken and the furniture in the hotel probably needs replacing. The staff during the day were lovely but the night porter was rude and swore at us because we asked for the air conditioning to be sorted out. I have stayed at the Palais Des Mediterranean hotel before along the road and it was far nicer.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL-WEST-END-NICE, Directeur général at Hotel West End, responded to this review, 2 weeks ago
Dear Guest,

First of all I would like to thank you for the time you spent writing us that comment.
I will take in care in each things of your comment to exceed your futur stay with us.

Looking hopefully to welcome you soon,

Best Regards

Xavier Walbrecq
General Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manc, Manchester
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 8, 2013

On out arrival it was a pleasure to see such a beautiful French Regency Hotel the ambiance and the location is brilliant. The rooms are small, but comfortable. Lounges, hall and staircase are gorgeous, when the building is lit at night its quite awe inspiring to see. We didn't eat at the hotel due to wanting to eat out at one of the many restaurants in the town which was the point of staying in Nice...The blue beach which costs 18 euros each if your a guest at the hotel gets you a lounger, mattress and towel...considering we had drove from the UK it was very welcoming...The hotel stop for 2 nights to me was worth every penny.

Room Tip: Pay the extra and get a promenade view...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL-WEST-END-NICE, Directeur général at Hotel West End, responded to this review, 2 weeks ago
Dear Guest,

It has been a great pleasure welcoming you to our hotel. I would like to thank you, on behalf of our staff and management, for your comments.

We truly appreciate your feedback and will continue to strive to exceed the expectation of all our guests.

We look forward to welcoming you back in the future.

Best Regards

Xavier Walbrecq
General Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel West End

Address: 31 Promenade Des Anglais, 06000 Nice, France
Location: France > Provence > French Riviera - Cote d'Azur > Nice
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#8 On the Beach Hotel in Nice
#20 Luxury Hotel in Nice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel West End 4*
Number of rooms: 121
Official Description (provided by the hotel):
Built in 1842, the West End Hotel, a jewel of the Belle Epoque, is ideally located on the legendary Promenade des Anglais. It is 5 minutes from the old city, 10 minutes from the airport and the Palais des Congrès congress centre.In an enchanting setting, the Hotel is a perfect combination of tradition, savoir-faire, and modernity. ... more   less 
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Also Known As:
Best Western Nice
West End Hotel Nice
Nice Best Western
Hotel West End Nice

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