I have never been treated as badly as I was in Hotel Juan Beach. Already on arrival the person in reception is taking a call and this is more important that welcoming the guests that arrive exhausted, so we are there left waiting until she finally greats us. The first thing that strikes me from this hotel is that there is NO LIFT. Our room was on the second floor and when I asked for the elevator I was told in a cynical manner "there is no lift". There was no lift and no sympathy for us having to climb up with two heavy suitcases and two rucksacks.
When I open the door of our "Junior Suite" room and at 5pm there is no natural light at all I immediately go downstairs to ask for another room. The lady in reception then had a goal, turning my complaint into an argument and winning the battle. Customer service and client orientated is not hotel policy here. I was told (amongst other rude phrases) "Madame, maybe you should go to a 5* hotel". There was a huge tree that virtually invaded the tiny terrace and left the room gloomy, so the lamps needed to be on all the time. She continued her cynical tone by adding "Madame..... what do you want? that I cut the tree???
The "Junior Suite" (name of high expectations that should not be used sparingly) cost 200 EUROS the night excluding city tax and breakfast (these two top it up to nearly 240 EUROS (which is what you pay in the low season in the Trump Soho in Manhattan and you overlook the Empire State building).
As she didn't have another room to offer us (even if I asked her to downgrade us and I would still pay the 200 but not a euro cent more) we stayed one night and then left (after paying the cancellation policy of 200 euros, so a bill of 402 euros in total for one night).
The murky room was recently renovated in a simple way. Although it was clean it was not thoroughly done, the shower screen and tails were orange from the soap. The bathroom door did not close and in the morning I knew why, the shower splashes everywhere and all the water that comes out of it reaches the wooden door frame which had swollen so much that it was no longer possible to close the door. There was what it was named as "private living room" where they had put a fitted wardrobe for your clothes so for us was just the place for the suitcases.
I am sure they have lighter rooms where we could have stayed and be fine and ignore the arrogance of the owner, but in any case I just found it ridiculously expensive for what it is.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.