The hotel was clean & tidy, rooms nice enough with all amenities expected. The part that was extremely disappointing was their willingness to offer extra service. This may seem something small but it did make our four day stay slightly unpleasant & seeing we were paying top $ it really frustrated us. We had breakfast included with room & they only served scrambled eggs with this, I advised on first day I couldn't have dairy & the lady said okay & made me poached eggs. On the other days we had a huge battle to get fried or poached eggs made up, they said they had to charge us €8 for the eggs. We also tried to order breakfast to our room a couple of mornings & ordered just what we could normally at the buffet, eg (scrambled eggs, pastries, ham)... Of course happy to pay the room service charge but not for the breakfast items we could get as part of our normal breakfast downstairs. It was crazy & they even refused to remove anything at checkout, an outright battle....is disgusting they could treat customers who are paying over €600 p/n like this and all for a few eggs that would cost them less than €2!!
We also ordered room service one afternoon & had to send the food back as it was so bad, it was when they had hotel staff making up the food, bistro wasn't open....club sandwich was cold/soggy & the spag Bol looked as though it'd come out of a packet. Again this was a battle to try get it taken off the bill but we refused to pay as we never ate the food!
If you do stay here I'd reccommend heading out for food, there are heaps of nice restaurants very close by & even small takeout shops that sell baguettes etc....keep in mind most places are shut from 2.30ish for break...open again 7ish....caught us out a few times. :)
- Also Known As:
- Juana Hotel Juan Les Pins
- Official Description (provided by the hotel):
- Art Deco chic in exclusive Juan-les-Pins, Hôtel Juana is a shining example of 1930s architecture promising plenty of Riviera sparkle with a white marble pool, a hip bistrot named Café Marianne with a subtle jazz ambiance.Located in the heart of Juan-Les-Pins, a few steps away from the beach, the Hotel Juana offers 40 luxurius accomodations including 4 suites and 14 connecting rooms, swimming pool, 24 hours room service…. The restaurant “Bistrot Terrasse” offers a refined yet affordable mediterranian cuisine and fine pastries. Enjoy lunch or dinner with friends and family out on the garden terrace, in the shade of palm trees. Take a swim in the turquoise waters of the pool then enjoy a relaxing massage. ... more less
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