I had decided to spend a week of pampering at the Côte d'Azur and decided on the Mercure based on a previous positive experience in Les Sables d'Olonnes, also at a Mercure.
The reception at the front desk was marginal albeit friendly (just hello, no question re trip, no welcome). The unloding zone in front of the hotel was not available due to parked cars so unloading had to be done in the park garage which meant lugging everything through two fire doors and two corridors into a first elevator, accross the lobby into the second elevator going up to the rooms. The parking garage (€ 12/day) was an experience in itself: dark, dank and extremely narrow, with assigned spaces which were often taken up by other guests as they could not get into their own space due to size of car or other problems.
The size of the room was ok but it contained two extra doors into adjoining rooms so that the furnitue placement was rather awkward and there was no luggage rack. It seems to have been recently refurbished but the 'armoire' was small and shoddy and too small for 2 people staying a week. Also, the room smelled unpleasant the whole week despite extensive airing. The air condition worked well and was not too noisy. Shower and toilet were separated, which was agreeable. Howevere the bathroom was thus rather narrow and the size of the washbasin that usually reserved for toilets. The shower stall was spacious but open to one side. As the floor was not slanted sufficiently to make sure the water did not flood the bathroom floor. Foreign TV channels were limited to one per language with ample choice of french channels. Overall, the language skills of the staff were limited to French and some English (no German speaking individuals), but everyone was friendly and helpful. The service at the restaurant was sometime a little slow, the food was ok but not exciting, breakfast could have done with a little variety: the same cold cuts and cheeses all week.
The garden was well maintained, the way to the pool led directly accross the restaurant terrass where everyone was eating. A rear gate led directly to the public beach with a little bay safe for swimming.
The Thalasso treatment were what is to be expected and handled professionally with staff being very congenial and an energetic gym instructor.
The inside pool seemed a bit neglected with rust showing by grills and a mirror that had considerable blind spots. There was no direct access from the treatment area to the garden.
All in all the stay was pleasant enough and can be repeated as the location at the Port is really exceptional.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.