Let me start by saying I love this hotel and the Relaix & Chateaux chain. The place is just magical. We went for a late lunch at the Garden Cafe (it was too late to eat at the main restaurant) and while we found the view and setting spectacular, the food was so bad I didn't eat it.
My wife ordered a hamburger and I got a club sandwich. The club came cold and soggy from the salad, so I immediately returned it. Meanwhile we ate the hamburger and found it lukewarm (it was obvious the food had been ready for a while before they served it) and the honey-mustard sauce was so sweet the burger almost tasted like a dessert. Very average but we were hungry.
Then came the 2nd club. It was chilled (no kidding) and the bread was humid. It had been pre-made and kept in the refrigerator (this was confirmed later by the manager). Absolutely the worst club sandwich I ever had. The salad however was quite good. I ate one piece of the sandwich and left the rest. I informed the server this food was unacceptable and she answered "why then did you eat most of it?". I politely told her I simply wished to inform her this food was really bad and that I didn't want another. She left our plates on the table and left for 15 minutes while we heard her call her manager. It was obvious she didn't know what to do and lacked the training to handle this very simple situation. She looked at me like I was some neurotic complainer from Mars.
Meanwhile I was wondering: should I eat the fries and the salad? Is she going to accuse me again if I do? Why is the empty hamburger plate still on the table? Eventually the manager came, apologized and offered a free coffee. I could (should?) have raised my voice and refused to pay for that sad sandwich, but I just wanted to enjoy a special moment in a special place, not feel adrenalin flowing through my veins, so I paid and left.
The cost? 133 euros for 2 glasses of wine, 2 beers, a hamburger and a club. I don't mind paying when it's good but this lunch was really, really disappointing.
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