First things first, the reception staff are friendly and as helpful as they can be but they can’t help the fact that this ‘Four Star’ hotel is not quite a true 4****. We stayed there five nights so had plenty of time to observe and reflect.
The hotel re-design is beautifully thought out but not always carried out to the highest standards. The ceiling in reception is rather shoddy, the ground floor toilet doors have not been painted yet, one of the lift needs a total refurbishment and the (red) carpet on our floor was stained in places.
The bathroom is rather nice but impractical. No hooks for bath or hand towels. The shower tray was slippery and did not drain properly which meant that, if you are the second person to have a shower or set the shower at its maximum, there’ll be water everywhere (the partition could be larger to protect the rest of the bathroom from splashes). No wonder the shower head is angled towards the wall: when it isn't, the water splashes all the way into the corridor if the bathroom sliding door is open. There’s no shower cap so I had to go and buy one. There’s no shelf in the shower when one can put a bar of soap or a bottle of shampoo, so they’ve got to go on the floor.
There’s a kettle but its cord barely reaches the plug (you have to unplug the TV to switch the kettle on). The room could do with more plugs by the desk. It’s a nice touch to include tea/coffee making facilities. However, you only get two polystyrene cups, two tiny cartons of milk and that’s your lot although by day 3, the (lovely) maid, having noticed that I often had coffee in the room whilst working, offered me some extra milk cartons and set off shampoo, shower gel and soap on a nice tray for us. Things weren’t so good with another maid who would forget to replenish either the soap, shampoo or coffee sachets and only leave small bath towels in the bathroom... tiny things but important nevertheless.
There’s no ‘proper’ glass to drink out of in the room, despite the fact there’s a minibar. Talking of which, the people who check the minibar just knock lightly on the door and barge in, which was nearly very embarrassing as my husband had just come out of the shower at the same time. A bit less haste would be good.
The in-room wifi is rather weak and keeps losing the signal. Not very good when you’re trying to work. It’s better in the lobby but still not powerful enough or set up properly to allow access to ftp sites, which meant there was no way I could upload files throughout our stay.
There were fingerprints on the wardrobe and the room door, which should have been attended to but weren’t. The room already needed a coat of paint despite the recent refurbishment.
The place can be noisy if you have a room overlooking the street and we could hear every word of our neighbour’s phone conversation (he wasn’t shouting at all, just speaking normally). It’s quite possible that rooms at the back are quieter.
We missed the buffet breakfast on our first morning but went downstairs to try and have the express breakfast (hot drink and pastries) which is available until noon. There were some pastries left over from breakfast but no-one at the bar and we weren’t able to have a coffee at all. It was fine on the next morning and even better on the fourth day when a member of staff brought my husband a coffee and asked if we’d prefer a cappuccino.
The small pool is pleasant but treatments seem rather expensive. The gym seemed to be very popular.
What drove me mad was an intermittent noise in the corridor every 4 to 10 minutes (something switching itself on, I never ascertained what it was), all day and night which was really irritating.
The owners of this place need to start thinking about what guests would appreciate and how to make their stay more agreeable. Hooks in the bathroom, more practical showering arrangements, more milk/coffee in the room and investigating corridor noises, for example. This hotel could be exemplary but at the moment, despite the delightful staff, it lacks some small touches to vouch for its 4 stars. However, if they take these small points into consideration, it probably could easily be one of the best 4 star hotels in Cannes.
- Official Description (provided by the hotel):
- By choosing Montaigne & Spa Hotel Cannes is with your feet : 450m away from Boulevard Croisette, Palais des Festivals, shopping area and sandy beaches, railway station in 3 minutes, shuttle airport in two steps. Montaigne & Spa Hotel entirely renovated offers 96 rooms, all sophistically furnished (television HD with more than 100 channels and radio, VOD, free WIFI) and designed to create a quiet and relaxing atmosphere for you business or leisure trip. ... more less
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- Also Known As:
- Hotel Montaigne Cannes