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“Great staff but slightly short off 4 stars” 4 of 5 stars
Review of Montaigne Hotel & Spa

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Montaigne Hotel & Spa
4.0 of 5 Hotel   |   4 rue Montaigne, 06400 Cannes, France   |  
Hotel amenities
Ranked #44 of 135 Hotels in Cannes
London
Top Contributor
240 reviews 240 reviews
43 hotel reviews
Reviews in 63 cities Reviews in 63 cities
145 helpful votes 145 helpful votes
“Great staff but slightly short off 4 stars”
4 of 5 stars Reviewed October 12, 2012

First things first, the reception staff are friendly and as helpful as they can be but they can’t help the fact that this ‘Four Star’ hotel is not quite a true 4****. We stayed there five nights so had plenty of time to observe and reflect.

The hotel re-design is beautifully thought out but not always carried out to the highest standards. The ceiling in reception is rather shoddy, the ground floor toilet doors have not been painted yet, one of the lift needs a total refurbishment and the (red) carpet on our floor was stained in places.

The bathroom is rather nice but impractical. No hooks for bath or hand towels. The shower tray was slippery and did not drain properly which meant that, if you are the second person to have a shower or set the shower at its maximum, there’ll be water everywhere (the partition could be larger to protect the rest of the bathroom from splashes). No wonder the shower head is angled towards the wall: when it isn't, the water splashes all the way into the corridor if the bathroom sliding door is open. There’s no shower cap so I had to go and buy one. There’s no shelf in the shower when one can put a bar of soap or a bottle of shampoo, so they’ve got to go on the floor.

There’s a kettle but its cord barely reaches the plug (you have to unplug the TV to switch the kettle on). The room could do with more plugs by the desk. It’s a nice touch to include tea/coffee making facilities. However, you only get two polystyrene cups, two tiny cartons of milk and that’s your lot although by day 3, the (lovely) maid, having noticed that I often had coffee in the room whilst working, offered me some extra milk cartons and set off shampoo, shower gel and soap on a nice tray for us. Things weren’t so good with another maid who would forget to replenish either the soap, shampoo or coffee sachets and only leave small bath towels in the bathroom... tiny things but important nevertheless.

There’s no ‘proper’ glass to drink out of in the room, despite the fact there’s a minibar. Talking of which, the people who check the minibar just knock lightly on the door and barge in, which was nearly very embarrassing as my husband had just come out of the shower at the same time. A bit less haste would be good.

The in-room wifi is rather weak and keeps losing the signal. Not very good when you’re trying to work. It’s better in the lobby but still not powerful enough or set up properly to allow access to ftp sites, which meant there was no way I could upload files throughout our stay.

There were fingerprints on the wardrobe and the room door, which should have been attended to but weren’t. The room already needed a coat of paint despite the recent refurbishment.

The place can be noisy if you have a room overlooking the street and we could hear every word of our neighbour’s phone conversation (he wasn’t shouting at all, just speaking normally). It’s quite possible that rooms at the back are quieter.

We missed the buffet breakfast on our first morning but went downstairs to try and have the express breakfast (hot drink and pastries) which is available until noon. There were some pastries left over from breakfast but no-one at the bar and we weren’t able to have a coffee at all. It was fine on the next morning and even better on the fourth day when a member of staff brought my husband a coffee and asked if we’d prefer a cappuccino.

The small pool is pleasant but treatments seem rather expensive. The gym seemed to be very popular.

What drove me mad was an intermittent noise in the corridor every 4 to 10 minutes (something switching itself on, I never ascertained what it was), all day and night which was really irritating.

The owners of this place need to start thinking about what guests would appreciate and how to make their stay more agreeable. Hooks in the bathroom, more practical showering arrangements, more milk/coffee in the room and investigating corridor noises, for example. This hotel could be exemplary but at the moment, despite the delightful staff, it lacks some small touches to vouch for its 4 stars. However, if they take these small points into consideration, it probably could easily be one of the best 4 star hotels in Cannes.

Room Tip: Most rooms have showers so if you prefer a bath, make sure you ask when booking
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Directeur général at Montaigne Hotel & Spa, responded to this review, April 17, 2013
Dear Guests, we thank you for sharing your hotel experience with us and we appreciate that you found our staff professional and smart. However, we apologise for all troubles you had and we really invite you to contact us our front office manager in order to get a special room offer and a personal spa treatment in order to appreciate our hotel product. A few general items free in the room, in the lobby new repainting and inviting relaxing area and wi fi with a superior and powerful signal.
Best regards, Serge Reinhard General Manager Hotel Montaigne & Spa
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195 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Munich, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 5, 2012

Excellent experience at Montaigne hotel. I booked a deluxe room which was very spacious. Besides the sleeping area there is a small table with two chairs. Free and fast wi-fi. Good even the bathroom (with bath) and equipped with a hairdryer (which is a great advantage for women).
The hotel also has a spa and a pool. The spa is a very organized and there are various packages of massages..but it was too crowded.
The breakfast was good. The hotel has also a restaurant with good food and good value. It 's good alternative to other restaurants in the area.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Directeur général at Montaigne Hotel & Spa, responded to this review, April 17, 2013
Google Translation
Chers Clients, merci d'avoir partagé avec nous votre comentaire positif dont J'en ferai part mon equipe. Nous sommes heureux que l'experience ait ete à la hauter de vos attentes et nous vous attendons avec plaisir prochainement pour bien profier de nos offres herbergement et detente dans notre spa pour le printemps-ete 2013.
Serge Reinhard-Directeur General Hotel Montaigne & Spa
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Gloucester
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 4, 2012

Stayed here on a New Market Holiday. Nice chic boutique style hotel. Pleasantly surprised by continental breakfast which included the best scrambled egg I have ever tasted. Cereal,breads,jams,cheese and salad and croissants but no fruit which was a shame. Bedroom was roomy and clean and the beds were comfy although it would have been nice to have had a second pillow. Safe was a bit odd as it wasn't secured to the wall but I guess it would be heavy to carry away! Just wallowed in the hot bath so cannot comment on shower. We were unable to use the pool as we were told we had to wear the robes and slippers in our wardrobe but we did not have them provided in our room-bizarre! I can reiterate from a previous review that the lifts did not get hoovered the whole time we were there. The staff were quite friendly. 10 minutes walk from town and beach which was nice. Our room was very quiet and it was nice to have a few English channels on the flat screen TV. We enjoyed our stay here and would recommend this reasonably priced hotel.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Directeur général at Montaigne Hotel & Spa, responded to this review, April 17, 2013
Google Translation
Bonsoir Chers Clients, nous sommes heureux que vous avez apprecié notre petit dejeuner riche de produits differents et gourmands. Notre piscine est ouverte et à disposition de tous nos clients heberges et externes et des peignoirs et serviettes sont à disposition au meme temps dans notre spa.
Nous souhaitons de vous accueillir prochainement avec nos offres invitants printemps-ete 2013.
Serge Reinhard-Directeur General Montaigne & Spa
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Bangor, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 3, 2012

Just back from a week at this hotel and having been told this was a 4* hotel, newly refurbished, I must say it fell well below expectations. In fairness the room was clean and the hotel is situated in an easily walkable distance from all the amenities, however we had three power cuts on our floor, the bathroom floor was tiled and painted, but the paint was being blasted off the floor by the shower. Doors on wardrobe and bathroom were old and battered. Worst of all was the constant smell of sewerage in our room and by the end of our stay the toilet ran constantly. The lifts were impossibly slow and were hoovered only once throughout the week. The bar was rarely attended, but the piece de resistance was the breakfast. One cereal, a type of bran flake; no fresh fruit of any description, and the 'hot' water for tea making was never more than luke warm. That was when it was available. Most mornings there was none, or the hot water jug was full of coffee despite its label. Staff were rushed and uncommunicative and conflicting information was given to several members of our party regarding where and what they should be eating. Clients were asked to pay for milk sachets for their room if they used the 2 they were given at the start of their stay. If you just want a convenient place and a clean bed, it's fine, but don't expect 4* treatment

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Directeur général at Montaigne Hotel & Spa, responded to this review, April 17, 2013
Dear Guests, we apologise for any inconvenience you had and we really forward to welcoming you very soon in our Hotel in order to really appreciate our new breakfast buffet, full of regional products and smart and international staff that will allow you to discover Cannes and all beauties of our marvellous region: Cote d'Azur. do not hesitate to contact our front office manager who will propose you our best room rate offer lied to our relaxing spa treatments.
Best regards, Serge Reinhard Directeur General Hotel Montaigne & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chilliwack, Canada
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 15, 2012

We just finished a two day stay at the clean newly renovated hotel. Our room was on the first floor and had a small balcony that the higher rooms did not. The bed and bedding were excellent. The bathroom was clean with all the amenities. The only thing odd was there were no hooks or towel bars in our room that were outside the shower! The pool and steam room were nice after a long hot day. The hotel is close to the train station and my wife and I both in our 50's had no problem rolling our luggage there in about 5 minutes. Nancy at the front desk recommended Le Valentino restaurant two short blocks away. This place is great for a casual inexpensive meal. We would definitely stay here again.

Room Tip: First floor facing back of hotel
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Directeur général at Montaigne Hotel & Spa, responded to this review, April 17, 2013
Dear Guests, we really thank you to share your time and your hotel experience with us. The satisfaction of our clients is essential and we are proud that our staff was helpful and let you discover and taste a special restaurant that transforms a meal into a very good memory and special moment.We really hope to welcoming you very soon and we invite to contact our reservation department to get the special room offer for 2013 spring and summer time.
Best regards, Serge Reinhard General Manager Hotel Montaigne & Spa Cannes
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Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 30, 2012

This hotel is really good value for the area in comparisson, youll be hard pushed to find better for the money. Rooms are a good size and well equipped with really nice showers with body jets, tv with plenty of uk channels if this is your thing, fridge, tea coffee making facilities and my biggest bug bear "quiet air conditioning". Lifts are quite small and the stairs are useless especially if the is someone coming the other way, giving way is near on impossible so wait and take the lift. Reception staff are friendly and the area is nice with a small bar area and a funky outside terrace.

The hotel is well located for the centre Being just behind the station and about 10 mins walk from the marina...

Don't be put off by other reviewers.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Directeur général at Montaigne Hotel & Spa, responded to this review, April 17, 2013
Dear Guests, thank you for sending us your comment about your hotel experience and we are proud that you appreciated all comforts and services. We are looking forward to welcoming you in a very near future and do not hesitate to contact our reservation dept and choose our special room offers lied to our spa relaxing treatments.
Best regards, Serge Reinhard General Manager Hotel Montaigne & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 25, 2012

Great hotel, almost brand new.
Bathroom was very luxurious and the room comfy.

The location was ok, too. Not on the main strip but within 5 min walking distance.

The only downside was lack of parking facilities, but we were directed to a public car park very near and it was fine and cost 21 Euro overnight, which was reasonable.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Directeur général at Montaigne Hotel & Spa, responded to this review, April 19, 2013
Google Translation
Chers Clients, nous vous remercions de votre commentaire positif et nous souhaitons de vous accueillir très bientot dans notre etablissement. Nous vous informons au meme temps qu'on a à disposition de tous nos clients un parking en sous sol privatisé et surveillé.
Serge Reinhard-Directeur Hotel Montaigne & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Montaigne Hotel & Spa

Address: 4 rue Montaigne, 06400 Cannes, France
Location: France > Provence > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Cannes
#24 Luxury Hotel in Cannes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Montaigne Hotel & Spa 4*
Number of rooms: 96
Official Description (provided by the hotel):
By choosing Montaigne & Spa Hotel Cannes is with your feet : 450m away from Boulevard Croisette, Palais des Festivals, shopping area and sandy beaches, railway station in 3 minutes, shuttle airport in two steps. Montaigne & Spa Hotel entirely renovated offers 96 rooms, all sophistically furnished (television HD with more than 100 channels and radio, VOD, free WIFI) and designed to create a quiet and relaxing atmosphere for you business or leisure trip. ... more   less 
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Also Known As:
Hotel Montaigne Cannes

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