Made a complaint after finding some plastic film in one of our starters, and the waitress turned sour. She didn't know how to handle it professionally. Have to say that the food was very good overall, if a bit pricey on the A La Carte. They had some very pleasant food combinations. Nice touch with little chocolate pots at the end. But our meal was spoilt more by the poor response to our complaint than by the actual piece of plastic accidentally left in the cheese (which almost choked me). Staff need better training in complaint management. All that said, it's worth a visit.
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