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“Well located but old fashioned” 4 of 5 stars
Review of InterContinental Carlton Cannes

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InterContinental Carlton Cannes
5.0 of 5 Hotel   |   58 La Croisette | CS 40052, 06414 Cannes, France   |  
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Ranked #16 of 135 Hotels in Cannes
Certificate of Excellence 2014
Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Well located but old fashioned”
4 of 5 stars Reviewed November 2, 2012

The hotel is very nice in terms of location but in general overpriced compared to the service. The rooms are extremely big however you feel that you are totally disconnected from the hotel's staff and everything is extremely formal. The sea view is really nice as well as having a morning coffee at the restaurant's terrace. Valet parking is very pricey and will cost you 38 euros per 24 hours, the front desk won't inform you once you handover the car. I don't know if there is a swimming pool or other facilities like beach access as non of the team bothered to brief me as other 5stars hotels do.. I think the hotel with its service is very old fashioned.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1,020 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Geneva, Switzerland
Top Contributor
136 reviews 136 reviews
51 hotel reviews
Reviews in 41 cities Reviews in 41 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed October 30, 2012

This hotel with a great reputation is a real disappointment. The hotel is of course well located, has history and the rooms are roomy. Yet, the whole place is totally run-down. This is NOT the 5-star hotel it tries to live up to, whatever the the number of great movie stars who might have stayed there decades ago. Everywhere the the paint is peeling. It even smells bad when you arrive. To aggravate things, you pay Euro 24.= for the worst and slowest wifi internet in the western hemisphere. No!

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
85 reviews 85 reviews
50 hotel reviews
Reviews in 43 cities Reviews in 43 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 28, 2012

The hotel rooms are a bit tired, but the overall service makes up for it.you can shower in the afternoon and rest assured that new towels will be waiting for you in the evening. The cleaning staff even pack away the clothes you leave lying around

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Hua Hin, Thailand
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 27, 2012

This is my favourite hotel in Cannes, always have a junior suite on the front, just to enjoy the spectacular views

The Foie Gras is the best in the world, wish I could get that quality else where

I always use the helicopter in and out as its much quicker and cheaper than the taxis

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCannes, Public Relations Manager at InterContinental Carlton Cannes, responded to this review, November 13, 2012
Dear RMM405,

It was a pleasure to read your comments regarding your last stay at the InterContinental Carlton Cannes.
Thank you very much for your positive remarks, which are our best rewards!
We sincerely hope to have the pleasure to welcome you once again in our hotel.

Yours sincerely,

Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 24, 2012

I would never stay here of my own accord and if I did, it would certainly not being during Cannes Film Festival. I am however, blessed in my job to be able to attend the festival annually and the Carlton is where we stay. This is decidedly 3 star if it's lucky and I'm tempering my assessment of the staff becuase it really is the craziest time of year there and I empathise with that, but this is overpriced in the extreme, unbelievably bad service, average food and unacceptable rooms. A colleague was mortified to find bed bugs on our second night - totally not cool. I would never recommend this place to anyone who was paying themselves or attending outside the Festival but you cannot find a more 'happening' place during those two weeks. The location is fab, and the atmosphere unbeatable. We are very relieved to here that the Carlton is closing down for a refurbishment - for a significantly long period. I hope that they use this time to not only overhaul the facade and the rooms but also to invest in some client services training for it's staff. I hope they use this opportunity and that in a few years time I'm writing an altogether different review.

Room Tip: For the best view, you want a room at the front but be warned NOISY! The quieter rooms are at the b...
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  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 21, 2012

Stayed over in March, great location over the sea and main street of Cannes. The staff are so friendly and helpful even though the hotel was full , stayed a night in a sea view room and another in the e bedroom suite , super luxurious, however the rooms need desperately renovation. Food for breakfast is great. Also thank you to Delphine from reception she is a star and great assets to this hotel.

Room Tip: rooms or suites at the same corridors of the elevators
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCannes, Responsable relations publiques at InterContinental Carlton Cannes, responded to this review, November 13, 2012
Dear Elisabeth D,

It was a pleasure to read your comments regarding your last stay at the InterContinental Carlton Cannes.
Thank you very much for your positive remarks, which are our best rewards!
The all team thank you.
We sincerely hope to have the pleasure to welcome you once again in our hotel.

Yours sincerely,

Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2012 via mobile

Fabulous hotel ,great location,service and quality of food very high quality.Wonderful beach to enjoy tanning in a classy and trendy place,not to forget to have lunch in the beach restaurant which is very pleasant.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCannes, Public Relations Manager at InterContinental Carlton Cannes, responded to this review, November 13, 2012
Dear MayOUEIDAT,

It is a pleasure to read such lovely comments from our clients!

Thank you for taking the time to describe your experience at Intercontinental Carlton in Cannes.

It would be a great honour to welcome you again at the Intercontinental Carlton Cannes.

Yours sincerely,

Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Carlton Cannes

Address: 58 La Croisette | CS 40052, 06414 Cannes, France
Phone Number:
Location: France > Provence > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Cannes
#7 On the Beach Hotel in Cannes
#7 Luxury Hotel in Cannes
#8 Family Hotel in Cannes
#10 Romantic Hotel in Cannes
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Carlton Cannes 5*
Number of rooms: 343
Official Description (provided by the hotel):
Welcome to Cannes. There is a place at the heart of La Croisette where you can enjoy a truly unforgettable moment in an intimate setting. Thanks to 100 years of tradition at your service, the InterContinental Carlton offers a unique experience under the Mediterranean sun. A genuine legend: The InterContinental Carlton Cannes cultivates this refined atmosphere where yesterday's charm and spirit mix with today's expectations. With its 343 rooms and suites, its restaurants and bars, its famous terrace and its private beach of fine sand, it offers incomparable service worthy of the best hotels. ... more   less 
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Also Known As:
Intercontinental Carlton Cannes Hotel Cannes
Intercontinental Cannes
Carlton Cannes

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