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“Disappointing and run-down” 3 of 5 stars
Review of InterContinental Carlton Cannes

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InterContinental Carlton Cannes
5.0 of 5 Hotel   |   58 La Croisette | CS 40052, 06414 Cannes, France   |  
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Ranked #18 of 135 hotels in Cannes
Geneva, Switzerland
Top Contributor
95 reviews 95 reviews
42 hotel reviews
Reviews in 34 cities Reviews in 34 cities
62 helpful votes 62 helpful votes
“Disappointing and run-down”
3 of 5 stars Reviewed October 30, 2012

This hotel with a great reputation is a real disappointment. The hotel is of course well located, has history and the rooms are roomy. Yet, the whole place is totally run-down. This is NOT the 5-star hotel it tries to live up to, whatever the the number of great movie stars who might have stayed there decades ago. Everywhere the the paint is peeling. It even smells bad when you arrive. To aggravate things, you pay Euro 24.= for the worst and slowest wifi internet in the western hemisphere. No!

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, South Africa
Top Contributor
63 reviews 63 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 28, 2012

The hotel rooms are a bit tired, but the overall service makes up for it.you can shower in the afternoon and rest assured that new towels will be waiting for you in the evening. The cleaning staff even pack away the clothes you leave lying around

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Hua Hin, Thailand
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 27, 2012

This is my favourite hotel in Cannes, always have a junior suite on the front, just to enjoy the spectacular views

The Foie Gras is the best in the world, wish I could get that quality else where

I always use the helicopter in and out as its much quicker and cheaper than the taxis

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCannes, Public Relations Manager at InterContinental Carlton Cannes, responded to this review, November 13, 2012
Dear RMM405,

It was a pleasure to read your comments regarding your last stay at the InterContinental Carlton Cannes.
Thank you very much for your positive remarks, which are our best rewards!
We sincerely hope to have the pleasure to welcome you once again in our hotel.

Yours sincerely,

Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 24, 2012

I would never stay here of my own accord and if I did, it would certainly not being during Cannes Film Festival. I am however, blessed in my job to be able to attend the festival annually and the Carlton is where we stay. This is decidedly 3 star if it's lucky and I'm tempering my assessment of the staff becuase it really is the craziest time of year there and I empathise with that, but this is overpriced in the extreme, unbelievably bad service, average food and unacceptable rooms. A colleague was mortified to find bed bugs on our second night - totally not cool. I would never recommend this place to anyone who was paying themselves or attending outside the Festival but you cannot find a more 'happening' place during those two weeks. The location is fab, and the atmosphere unbeatable. We are very relieved to here that the Carlton is closing down for a refurbishment - for a significantly long period. I hope that they use this time to not only overhaul the facade and the rooms but also to invest in some client services training for it's staff. I hope they use this opportunity and that in a few years time I'm writing an altogether different review.

Room Tip: For the best view, you want a room at the front but be warned NOISY! The quieter rooms are at the b...
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  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 21, 2012

Stayed over in March, great location over the sea and main street of Cannes. The staff are so friendly and helpful even though the hotel was full , stayed a night in a sea view room and another in the e bedroom suite , super luxurious, however the rooms need desperately renovation. Food for breakfast is great. Also thank you to Delphine from reception she is a star and great assets to this hotel.

Room Tip: rooms or suites at the same corridors of the elevators
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCannes, Responsable relations publiques at InterContinental Carlton Cannes, responded to this review, November 13, 2012
Dear Elisabeth D,

It was a pleasure to read your comments regarding your last stay at the InterContinental Carlton Cannes.
Thank you very much for your positive remarks, which are our best rewards!
The all team thank you.
We sincerely hope to have the pleasure to welcome you once again in our hotel.

Yours sincerely,

Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 17, 2012

Fabulous hotel ,great location,service and quality of food very high quality.Wonderful beach to enjoy tanning in a classy and trendy place,not to forget to have lunch in the beach restaurant which is very pleasant.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCannes, Public Relations Manager at InterContinental Carlton Cannes, responded to this review, November 13, 2012
Dear MayOUEIDAT,

It is a pleasure to read such lovely comments from our clients!

Thank you for taking the time to describe your experience at Intercontinental Carlton in Cannes.

It would be a great honour to welcome you again at the Intercontinental Carlton Cannes.

Yours sincerely,

Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2012

Believe everything good you read about this hotel. It is a wonderful experience. The reception staff is welcoming and friendly. Our room was on the 5th floor with french doors that had a beautiful partial sea view. The rooms were incredibly large and the bed was amazing, we have never slept this well. Rooms were clean and comfortable with room darkening curtains and every creature comfort you could possibly desire. The marble bathrooms have great water pressure, luxurious towels and L'Occitane products. Yes, it is expensive, but how often do you walk down the corridor of a hotel and see a friendly and highly-trained staff person polishing the brass "Greta Garbo Suite" sign? The bar is expensive, the beach is expensive, the food is too, but you just don't mind becuase it is all so worth it! Shrimp coctail at the beach restaurant will stay in my mind for years. This hotel makes you feel like a movie star, even if you are middle aged and in a Target swimsuit. Treat yourself, you won't regret it.

Room Tip: Higher floors have less noise and incredible views.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCannes, Public Relations Manager at InterContinental Carlton Cannes, responded to this review, November 13, 2012
Dear preservationia,

It was a pleasure to read your comments regarding your last stay at the InterContinental Carlton Cannes.

The entire team is glad to have contributed to your nice stay.

Thank you very much for your positive remarks, they are our best rewards!

We sincerely hope to have the pleasure to welcome you once again in our hotel.

Yours sincerely,

Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Carlton Cannes

Address: 58 La Croisette | CS 40052, 06414 Cannes, France
Phone Number:
Location: France > Provence > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Cannes
#9 Family Hotel in Cannes
#10 On the Beach Hotel in Cannes
#10 Business Hotel in Cannes
#12 Romantic Hotel in Cannes
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental Carlton Cannes 5*
Official Description (provided by the hotel):
The places of tomorrow have a history!Built in 1911, inaugurated in 1913 and ideally located on the famous "La Croisette" Boulevard, close to the Cannes Palais des Festivals and the shopping district, the InterContinental Carlton Cannes is facing the Mediterranean Sea and offers breathtaking views over the Bay of Cannes. Welcoming prestigious guests for a century, the InterContinental Carlton Cannes features 343 rooms, including 39 renovated suites, 2 restaurants (one of them is the Beach restaurant, seasonal), 2 bars. ... more   less 
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Also Known As:
Intercontinental Carlton Cannes Hotel Cannes
Intercontinental Cannes
Carlton Cannes

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