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“Cannes life style by Martinez” 4 of 5 stars
Review of Grand Hyatt Cannes Hotel Martinez

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Grand Hyatt Cannes Hotel Martinez
5.0 of 5 Hotel   |   73 La Croisette, 06400 Cannes, France   |  
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Ranked #41 of 136 Hotels in Cannes
Certificate of Excellence
Brescia, Italy
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Cannes life style by Martinez”
4 of 5 stars Reviewed December 31, 2012

Went after Xmas , reasonable value for money , room was clean , great service from staff , concierge etc , the location is great , Cannes offers a variety of options , 1st class Shopping , restaurants and bars at all levels , class , glamour , culture and fun , nearby you can visit a lot of places ; this time we visited St Paul de Vence again and there is a great atmosphere in the winter . back to the Martinez , the hotel is the best you can stay in Cannes , staff is friendly and very professional . weather helps too , we were lucky to spend our time with 15-18° C .

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, January 2, 2013
Dear Guest,

Thank you for sharing with us your experience. Indeed the weather is still exceptional !
We are looking forward to the pleasure of welcoming you back to the hotel Martinez.
Best regards and happy New Year.

Karine, Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,066 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Bellevue
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 31, 2012

Outstanding service between Christmas and New Year. We did not experience high prices - the season offered good promotions, and I'm glad we chose this hotel for our first stay in Cannes. Our room was not one of the renovated ones, and yet it was outstanding. The staff was very attentive, even though our room was not a top-level one. Thank you.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, January 2, 2013
Dear Guest,

We would like to thank you for taking the time to leave your comment after staying at the Martinez.
We are extremely pleased to hear that you enjoyed your stay with us, in Cannes.
We will share with all our staff your comments. Your satisfaction is an encouragement to us in the pursuit of making each stay a memorable one.
We are looking forward to the pleasure of welcoming you back to the hotel Martinez.
Best regards and happy New Year.

Karine, Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 22, 2012

Went there during Lions Festival, therefore, a room with lateral view to the sea was 850 euros per night. The room is average size for the price, according to european standards (rooms tend to be small there). Everything was spot-less and clean, and service was good.
You need to pay equally sky-high prices for everything: breakfast, room-service, mini-bar. Prices are reasonable, if you consider the room cost (although 10 euros for a 250cc coke is high!).
Location can't be better: on the La Croissette Blvd, in front of the beach and at reasonable walking distance of all main attractions in Cannes.

Next year we will check another hotel, to see if we find a more reasonable value for money alternative.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, January 2, 2013
Dear guest,

We would like to thank you for taking the time to leave your comment after staying at the Martinez.
We will share with all our staff your good comments. However, we have taken good note of your remarks concerning prices. We agree that during congresses like the Cannes Lions, prices are higher.
We are looking forward to the pleasure of welcoming you back to the hotel Martinez, maybe during another period.

Best regards and happy new year

Karine
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 20, 2012

Like the American tv show, you want to go to a place where everyone knows your name. It an added touch to walk in to a hotel and be greeted by name. My room was clean and well appointed. The concierge was helpful with directions, suggestions and the like. I recommend the restaurant Le Palme D'Or for a world class meal.

I swear that some of the people who write reviews here are either hopelessly incompetent or must be smoking crack. For the guy who had water issues...ask for another room! Idiot...marble tends to be cold and I don't necessarily expect heated floors

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, December 21, 2012
Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.


Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.


We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 17, 2012

We've been in Martinez in October with two kids. Main impression: great concierge service - because we needed lot of places where to go with kids. And all the staff are great - very friendly and efficient. Very good meal - for breakfast and dinners equally but the in the mornings the restaurant was overcrowded. The room was very old-fashioned as a floor corridor. Good place for couple to stay but for family we will look for smthng else.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, December 21, 2012
Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Kindly note that a refurbishment program is ongoing and started with our Prestige Sea View rooms. Others room categories will be done accordingly.

For another stay, may I recommend you to visit one of those refurbished Prestige room which should better match your expectations.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.


We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
1 of 5 stars Reviewed December 11, 2012

Stayed here for a conference and was very disappointed. We were given a smallish room at the back of the hotel...and as no upgrade was available, were rewarded with a bottle of Champagne - pleasant surprise. Everything fell apart from there. The wash basin had no hot water and the bath water was lukewarm. An engineer arrived but could not fix the problem without working on it for half-an hour. We were on our way out and left it as it was but on our return made a further request for hot water. Nothing changed and we went to bed only to have the toilet flushing through all night. The following day we called reception and informed the maid but returned later to find nothing had been done. Eventually went to reception and requested hot water, a non-flushing toilet and heating. Returning later in the day we had hot water, a non-flushing toilet but no heating.
The carpet in the room appeared to have some white spillage beside the bed and the lights are on low voltage...so dark for some time before you could see anything - if you could locate the light switches. There was no bidet in the bathroom, the plastic toilet seat was yellowing and the room was cold with the marble flooring. The rooms are definitely faded and need renovation and on our last day we were treated to builders in the dusty corridor mixing concrete and smashing plaster off doorways. Comparing our experience to other conference-goers, we discovered that we weren't the only ones with problems of heating and hot water...and general run-down experience.
We were eating at the conference dining room and the food was very good. The hotel was cold in the main corridors. I would not choose this hotel if not on a conference visit.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, December 21, 2012
Dear Guest,

We are very sorry to hear that you are disappointed with your stay. We have taken good note of all your comments and would like to apologize for the inconvenience caused.

Regarding the heating system, a general shutdown was realised by the electric company to operate some check-up which stopped the heating system for some time.

Kindly note that a refurbishment program is ongoing and started with our Prestige Sea View rooms. Others room categories will be done accordingly.

Please be assured that the comfort and the satisfaction of our guests are our first preoccupation. Thank you for your understanding and for helping us to improve the quality of our service.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
344 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
5 of 5 stars Reviewed December 1, 2012

We reserved a suite and were upgraded to a super suite with two rooms and two bath rooms completely refurbished in the best possible art deco fashion. The service was impeccable and the location of the hotel makes it perfect. We will go back every time we are in Cannes.

Room Tip: Reserve a rtoom at the highest possible floor facing the sea. Sublime.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amvmartinez, Guest Relations Manager at Grand Hyatt Cannes Hotel Martinez, responded to this review, December 21, 2012
Dear Guest,

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Martinez.

Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.


We look forward to the pleasure of welcoming you back to the hotel Martinez.

With all our very best regards

The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Grand Hyatt Cannes Hotel Martinez

Address: 73 La Croisette, 06400 Cannes, France
Phone Number:
Location: France > Provence > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Cannes
#18 Business Hotel in Cannes
#21 Luxury Hotel in Cannes
#24 Family Hotel in Cannes
#26 Romantic Hotel in Cannes
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Cannes Hotel Martinez 5*
Number of rooms: 409
Official Description (provided by the hotel):
Spacious & comfortable rooms and suites in a classic art déco or contemporary style. Super cuisine with its 3 restaurants including the gourmet La Palme d'Or. Outstanding services with a private sandy beach, outdoor heated pool, SPA Martinez and a fitness center. Musical entertainment all year round ... this what makes Hotel Martinez one of the best hotels in French Riviera. ... more   less 
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Also Known As:
Martinez Hotel Cannes
Hotel Martinez Cannes

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