My fiancee and I have just returned from a 5-day trip to the Majestic Barriere in Cannes. The hotel is absolutely amazing, but if you aren't prepared to haemorrhage money at every turn then you might be left slightly disappointed. Don't get me wrong, this is one of the best hotels I've ever stayed in - just go with appropriate expectations!
I recently joined the Leading Hotels of the World 'Leaders' Club'. This guarantees free breakfast and wifi, a welcome gift and a one-category room upgrade where available. It is WELL worth the 150USD/year membership fee; given that breakfast in these establishments can hit €40/person/day, membership pretty much pays for itself within the first few days. The hotel honoured all of these benefits. The welcome gift was fantastic; a huge tray with still and sparkling waters, fruits, local juices and boxes of chocolates and macaroons, and we were given an upgrade to a room with a partial sea view.
Without these benefits I think we would have had a very different experience; since you have to pay for EVERYTHING, we would have felt very constrained. Entry to the gym and spa is €15/day (fortunately you can use the gym for free from 6am - 9am and from 8pm - 12am, though this isn't ideal on an empty stomach in the morning, or on a full stomach in the evening!), entry to the pool is €32/person/day and entry to the beach and pier is €38/person/day!
I guess prices like these are predictable in such an establishment, but they aren't advertised anywhere, and only become clear once you're actually at the hotel.
All the staff are absolutely brilliant, with the exception of the front desk staff. On check-in we arrived at 2pm and were told in no uncertain terms that we should go away and come back at 3pm; she didn't even offer any suggestions as to what we should do or where we should go. On check-out the woman made a great display of checking her watch, despite the fact we had agreed a late check-out the day before. I'm afraid our overriding feeling was that we didn't really matter, since we were just lowly guests paying a basic rate. The hotel really needs to address this, and make EVERYONE feel welcome, not just the multi-millionaires.
The billing was also very inaccurate; they tried to charge us €16 for a bottle of water from the minibar that we never had, and we were also charged for 5 days parking when in fact we only had our car in their garage for one day (having realised it was far cheaper in a carpark round the corner!); I'm not sure if this is down to maliciousness or shoddy record keeping.
All these points aside, as I said, this hotel is absolutely amazing and I'm sure we'll return. With the exception of the front desk staff, everyone is friendly and attentive, the breakfast was one of the best I've had in a hotel and I think Majestic Barriere is probably the best located out of all the top hotels along Boulevard de la Croisette; it's much closer to the old town, bars, restaurants, shops and marina than the Ritz Carlton, JW Marriott etc.
TIP: join Leaders Club and you'll have a great time, whatever room category you book.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It was a real pleasure to welcome you at the Majestic Barrière.
We are thrilled that you enjoyed staying with us! We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
Unfortunately, the service at the reception did not live up to your expectations and we present you our apologies for that. Be sure this is not the usual way we are treating our guest.
Our main concern is to provide our guests with the best service and an unforgettable stay.
We hope we will have the opportunity to welcome you once again at The Hotel Majestic Barriere,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.