We spent two nights here during our honeymoon and during the whole trip this was the only hotel to disappoint. Simply put, this is not a five star hotel.
The room was large, but it was very dark (don't be fooled by the pictures on their website and ask for a view of the church and not the other side) and very cold. The latter became a real problem as the AC was clearly malfunctioning.
When we wanted to order a meal we got told that as it was Sunday, the kitchen was closed so we could only get club sandwiches or smoked salmon from the room service menu. We opted for the sandwiches and we got them... pre-made and cold, directly from the refrigerator... at the cost of €52 in total.
When we complained, we got shrugged off. Somebody was sent to our room to show us how the AC controls work (which of course we knew). We got a note of apology and a bottle of wine sent to our still cold room.
Ultimately we got them to remove the cold sandwiches from the bill, but it did take some persistent arguing on our part. The thought of some form of compensation for the terrible experience had not crossed their mind.
A minor complaint compared to the other things, but still worth mentioning is that like most other hotels they put together two beds to make one larger. They do it without adding a common top mattress so if you like to sleep close one of you will inevitably end up in "the gap" between the beds.
The breakfast was good as was the service at breakfast, but that was apart from its central location about the only positive thing about this hotel.
- Official Description (provided by the hotel):
- Located on the French Riviera, just two steps from the Palais des Festivals and the Croisette in Cannes, let you guide by a “Voyage Immobile” through the Five Seas Hotel, an elegant boutique hotel.A unique place with 45 rooms, half of which are suites. On the fifth floor, on the rooftop terrace, the Sea Sens restaurant and its new Sea Sens "Brasserie" are signed by Arnaud Tabarec. It offers classical but revisited menus for lunch & diner as well as gourmet dishes to dine in an exceptional setting with a beautiful view of the Suquet, the old city of Cannes.It also proposes some meeting facilities from 40 to 100 sqm composed of three contemporary and functional meeting rooms, to organize private or business events. For gourmet and sweet moments, Jérôme De Oliveira, World Pastry Champion created the “Salon de Gourmandises Intuitions by J” located on the ground floor. Well-being is also honoured with the Spa by Cinq Mondes and Carita and its two saunas, a hammam, four cabins and a fitness center. A yacht, a private beach and many others services are also available to live exceptional and unforgettable moments in the comfort of a luxury boutique hotel, on the French Riviera. ... more less
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- Also Known As:
- Five Hotel And Spa
- 5 Hotel & Spa
- Five Hotel Cannes