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“İdeally located,good service” 5 of 5 stars
Review of Hotel Gray d'Albion

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Hotel Gray d'Albion
4.0 of 5 Hotel   |   38, rue des Serbes, 06408 Cannes, France   |  
Hotel amenities
Ranked #8 of 135 hotels in Cannes
İstanbul
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“İdeally located,good service”
5 of 5 stars Reviewed May 3, 2013

We stayed in Hotel Gray d'Albion for 6 nights in April 2013.Our double supeior room on the 4th floor was renovated ,comfortable with a nice balcony overlooking the garden and a nice new bathroom.The rooms and the hotel have excellent staff and services:the rooms are very very well cleaned,rechecked and beds turned down again in the evening...the breakfast is very very good,with again a very comptetent and smiling staff,and the conscierge service really a great help.We had excellent advice and support .
Thelocation is excellent (a few steps to the Croisette and on the corner of the best shopping area Rue d'Antibes)

Room Tip: Ask for a garden view room on the upper floors
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François P, Directeur général at Hotel Gray d'Albion, responded to this review, May 10, 2013
Dear Faron 83,

First of all, let me thank you for having taken the time to let us know about your satisfaction on the TripAdvisor website after your stay at the Gray d’Albion Hotel, and tell you that I do really appreciate it.
Always trying to offer our guests a quality of service worth the image the Group Lucien Barrière wishes to give, it is certain that your letter pushes my team and myself to continue our efforts, as it is always encouraging to notice that everyone’s work contribute to make our stay pleasant.

Hoping to have the pleasure of welcoming you again soon at the Gray d’Albion Hotel,
I remain,

François PORTIGLIA,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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537 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 26, 2013

This hotel we booked through a third party agent with a great deal and a fantastic introduction to this hotel. The location could NOT have been better, slap bang in the middle of Cannes, nut the staff is sooo friendly and the hotel is extremely cosy. Well done!
small niggles, my wife complained about the lighting for doing make-up, BUT we haven't complained to the hotel so they couldn't have attempted to rectify it, thinking about it now, I should have.
You won't go wrong with this hotel
Good luck on your choice

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François P, Directeur général at Hotel Gray d'Albion, responded to this review, April 29, 2013
Dear Jan R,

First of all, let me thank you for having taken the time to let us know about your satisfaction on the TripAdvisor website after your stay at the Gray d’Albion Hotel, and tell you that I do really appreciate it.
Always trying to offer our guests a quality of service worth the image the Group Lucien Barrière wishes to give, it is certain that your letter pushes my team and myself to continue our efforts, as it is always encouraging to notice that everyone’s work contribute to make our stay pleasant (despite you problem with the make-up lighting we have already fixed)

Hoping to have the pleasure of welcoming you again soon at the Gray d’Albion Hotel,
I remain,

François PORTIGLIA,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 21, 2013

This well-run and convenient Hotel in central Cannes manages to combine a luxury feel with a friendly and welcoming aspect. We very much enjoyed our stay here and we were made to feel very welcome. The rooms had nice terraces and were comfortable, the breakfasts outstandingly good (with particular thanks to Rene who made us smile every day) and we enjoyed the beach! Yes there were a few minor niggles (room decor could be better) but this is a great hotel and we would go back as soon as possible!

Room Tip: We were on the sixth floor and the rooms were quiet with large teraces/balconies
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François P, Directeur général at Hotel Gray d'Albion, responded to this review, April 22, 2013
Dear Peter M,

This message to inform you that I carefully read your yesterday's comment you wrote on the TripAdvisor website after your stay at the Gray d’Albion Hotel this month.
We constantly do our most to offer a quality of service worth the image we wish to give to our hotel, and I’mhappy to read that the service you were given at the Gray d’Albion has been up to your expectations.
I want you to know that we consider your comments very seriously and use them to take the necessary steps to improve and reach the irreproachable level of service that you are expected.

Hoping we will have the pleasure of welcoming you again.

François PORTIGLIA,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bruges, Belgium
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 13, 2013

Classic 4-star hotel that lived up to our expectations. We had a spacious standard room with nicely renovated bathroom. The room had al the comfort we were looking for and was equipped with all basic facilities. Service was great, all the staff from reception and bar were really courteous. Only minor was that the staff from the breakfast room, namely the woman, were not friendly at all and it seemed that there worked there against there will. However the men in the breakfast room were really friendy especially Réné!
Would certainly come back and recommend this hotel to others!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François P, Directeur général at Hotel Gray d'Albion, responded to this review, April 22, 2013
Dear Sofie S,
First of all, let me thank you for having taken the time to let us know about your satisfaction on the TripAdvisor website after your stay at the Gray d’Albion Hotel, and tell you that I do really appreciate it.

Always trying to offer our guests a quality of service worth the image the Group Lucien Barrière wishes to give, it is certain that your letter pushes my team and myself to continue our efforts, as it is always encouraging to notice that everyone’s work contribute to make our stay pleasant.

Hoping to have the pleasure of welcoming you again soon at the Gray d’Albion Hotel,
I remain,

François PORTIGLIA,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Waterford, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2013 via mobile

Bit of a late review but we stayed here for the Cannes Lions festival in June.Staff were very nice.The lobby was beautiful and so was the bar.The room was exceptional and the view was great.The free wifi was a massive bonus, and was very fast.Beds so comfy and amazing view.One thing though, the price of drinks from the bar and the mini bar.But, in Cannes it's what to expect.

Stayed June 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François P, Directeur général at Hotel Gray d'Albion, responded to this review, April 5, 2013
Dear Jordan C,

First of all, let me thank you for having taken the time to let us know about your satisfaction on the TripAdvisor website after your stay at the Gray d’Albion Hotel, and tell you that I do really appreciate it.

Always trying to offer our guests a quality of service worth the image the Group Lucien Barrière wishes to give, it is certain that your letter pushes my team and myself to continue our efforts, as it is always encouraging to notice that everyone’s work contribute to make our stay pleasant.

Hoping to have the pleasure of welcoming you again for the next Cannes Lions Festival at the Gray d’Albion Hotel,
I remain

François PORTIGLIA,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colmar, France
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 1, 2013

A beautiful location and a friendly atmosphère for a relaxing stay in Cannes.
The room is very confortable but the bathroom should be a littlle more bigger.
Breakfast at the buffet is very good and offers a large choice of products of very good quality.
The all staff is professionnal and very helpful
We enjoyed our one week stay

Room Tip: Try to get a room on the back facing the garden terrace. They are quieter.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François P, Directeur général at Hotel Gray d'Albion, responded to this review, April 4, 2013
Dear Danilou68,

First of all, let me thank you for having taken the time to let us know about your satisfaction on the TripAdvisor website.

Always trying to offer our guests a quality of service worth the image my team and myself wish to give of our hotel, it is certain that your letter pushes us to continue our work as it is always encouraging to notice that everyone’s efforts contribute to make our guests’stay pleasant.

Hoping to have the pleasure of welcoming you again soon at the Gray d’Albion,

Yours faithfully.

François PORTIGLIA
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Top Contributor
163 reviews 163 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed February 2, 2013

I was expecting a bit of luxury and was greatly disappointed when I arrived and was greeted by rude and ineffective staff followed by a disappointing room. Even though I was staying in an executive room it did not feel that way. The bathroom was disappointing but the bed made up for that - it was very luxurious. I enjoyed the privacy of the balcony and the breakfast the most.

Stayed June 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François P, Directeur général at Hotel Gray d'Albion, responded to this review, February 4, 2013
Dear jmhcktt,

After your stay 7 months ago, you have taken time to write a comment about our hotel, and we are very surprise that you took such a delay to give us your negative appreciation.
Nevertheless, we constantly do our most to offer a quality of service worth the image we wish to give to our hotel, and I regret that the service you were given at the Gray d'Albion Hotel has not been up to your expectations. I’m especially sorry because your feeling doesn’t reflect the service and quality of the Gray d’Albion Hotel as our ranking can show it on TripAdvisor website.

I want you to know that we consider your guests’comments very seriously and use them to take the necessary steps to improve and reach an irreproachable level of service, despite that due to the oldness of your comment, it is always difficult to find responsabilities (about the rudeness and inefficiency of staff members) and to take corrective actions.

Yours faithfully.

François PORTIGLIA
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Gray d'Albion

Address: 38, rue des Serbes, 06408 Cannes, France
Location: France > Provence > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cannes
#4 Family Hotel in Cannes
#4 On the Beach Hotel in Cannes
#5 Romantic Hotel in Cannes
#7 Business Hotel in Cannes
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Gray d'Albion 4*
Official Description (provided by the hotel):
Close to the famous Croisette promenade and the Palais des Festivals events centre, the Hotel Gray d Albion welcomes you into a refined world of not only comfort and leisure, but also wellbeing and relaxation with its private beach. Discover the unforgettable charm of our 191 rooms and 8 suites, our restaurant, "38 The Restaurant", our beach restaurant, open seasonally, and our bar, "38 The Bar". ... more   less 
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Also Known As:
Hotel Gray d Albion
Gray d Albion Hotel

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