Reception
Got our booking wrong. We booked a superior room but on arrival were told we booked classic but would be upgraded to superior.
Room
Interior and decor is same for all rooms - classic, superior and deluxe. Classic on floors 1 and 2, superior on 3 to 5, and deluxe on higher floors with the best views. We did not like the garden view as the rooms are overlooked by private apartments and no afternoon sun. Garden is almost non-existent and what there is does not belong to the hotel. We stayed in a room with city view and enjoyed the late afternoon sun on our balcony. Note that none of the rooms has sea view. Room not luxurious for 4*. Decor simple & very tired. Lacked simple things like shampoo & conditioner. Unbelievable that 4* hotel provided paper cups and one sachet each of instant coffee, tea and powdered milk per person per day, .
Avoid room service, food is awful, especially sandwiches, and very expensive.
Breakfast.
Ok. Get there early for best choice. Outdoor space is good but liable to attacks by pigeons. Over zealous use of chemical spays by staff cleaning tables.
Beach.
Hotel is well positioned for the beach -5 minutes walk. Hotel's private beach is about 10-15 mins walk. No concession for hotel guests. Food & drinks on beach are very expensive.
Restaurants
Many in the area but average - tourist orientated.
Transport to airport
Good bus service from airport to Cannes and close to hotel. Catch the bus to the airport from bus station adjacent to the hotel.
Room Tip: Choose higher floor and city view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 11, 2013
Dear Handl_SouthCoast,
Thank you for having taken the time to let us know about your satisfaction after your stay seven months ago at the Gray d'albion Hotel.
Always trying to offer our guests a quality of service and the best value for money worth the image the Group Lucien Barrière wishes to give, I sincerely regret that we were not able to reach your expectations, and I'm especially sorry because these incidents don't reflect the service and quality of the Gray d'Albion Hotel we aim at offering to our guest, as our ranking on TripAdvisor may attest.
Hoping we will have the pleasure to welcome you again in our hotel in the near future,
I remain
Yours faithfully
François PORTIGLIA
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.