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“Great spot but its not a 5 star hotel” 4 of 5 stars
Review of JW Marriott Cannes

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JW Marriott Cannes
5.0 of 5 Hotel   |   50 boulevard de la Croisette, 06414 Cannes, France (Formerly Palais Stephanié)   |  
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Ranked #41 of 136 Hotels in Cannes
Copenhagen, Denmark
Top Contributor
76 reviews 76 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
74 helpful votes 74 helpful votes
“Great spot but its not a 5 star hotel”
4 of 5 stars Reviewed July 14, 2014

This hotel is all about location and its more or less perfect location. Staff was very friendly but extremely slow and you never have the feeling that you are in 5 star hotel. But good breakfast ( as with most Marriotts ) plus great view from the restaurant and as always great beds and clean rooms. Would we come back? Well we would not mind but would rather test some of the other 5 stars on La Croisette

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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359 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Danville, California
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 13, 2014

We left after the first night even though we planned to stay for 3 nights. We reserved a suite for my wife, daughter and myself. The first room they gave us they could not get the lights to come on in the suite. The master “general” switch used with the room key wouldn’t work. They moved us to another room next to the elevator. You could hear the elevator going up and down from the bedroom and the bell “ding” at every floor. The carpets were dirty and the door to the bedroom was broken. They moved us to another room and told us it was a “quiet room”. The third room faced the busy street with automobile and foot traffic noise all night. There was a connecting second bedroom to the suite that was occupied by another guest. The connecting door was open at the bottom and you could hear every word of their conversation and every noise very clearly. The occupants arrived back to their room at 23:30 at night and decided to have a party. Overall, the hotel was not kept up. It was dirty, the carpets in the rooms and hallways were filthy and stained. There are marks and cuts on the wallpaper on the walls and doors to the rooms. We left the following morning. I can’t believe this is a JW property. This location is certainly nothing like other JW properties.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalliopi_Paroussi, Guest Relations Manager at JW Marriott Cannes, responded to this review, July 17, 2014
Dear Frank C,

Thank you for taking the time to review your stay at the JW Marriott Cannes. We are truly sorry that your stay was not up to your satisfaction.

Please rest assured that all your comments have been further shared with the relevant Department Head for a further review.

The constructive feedback provided by our guests allows us to enhance the level of service we aim to deliver throughout the hotel and we greatly appreciate your comments.

We do hope however that we will have the opportunity to welcome you back to the JW Marriott Cannes soon.

Kind regards from the team at the JW Marriott Cannes

Kalliopi Paroussi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Ontario, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 13, 2014

Excellent location on the main strip of Cannes, close to both marinas and all the fun spots
Great views from the roof top and bedrooms .....................
Friendly staff.................................

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 7, 2014

This is a great hotel, located on the main street in Cannes. The facility, staff and restaurants are excellent. The concierge was extremely helpful in making recommendations and reservations at local restaurants. They also helped us reserve tours including a boat trip to St Tropez for the day [highlly recommended].

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 5, 2014

I read all the reviews before going to the hotel. I was pleasantly surprised how much better the hotel is than written. I had a great overall stay at the hotel. Hey, you are in Cannes. That alone is a great experience. The hotel is in a perfect location in Cannes...high end stores, great restaurants, and the Cannes Festival just steps from the hotel. The hotel does not have its own beach but I knew that going in. There is a beach across the street that the hotel recommends and helps with reservations. (there are a lot more than just the one across the street) Yes, its uncommon in the US to pay to go to beach but it's Cannes. Included in the beach fee is great drink/food service.

The rooms were large for European standard especially the bathroom. Hotel was very quiet at night. The staff were great assisting with anything we needed. We went to Paris for three days before going to Cannes. I am glad we went to Paris first as it was great ending our Holiday in Cannes at the beach. The room service was so so for breakfast but the staff were very helpful. The restaurant was a great steakhouse with great ambiance and views.

The next time I'm in Cannes I will definitely look at staying here again! The staff speaks more English than French which was great for an American with not much French. For Americans, this hotel will remind you of American hotels with great service and accommodations.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
163 reviews 163 reviews
31 hotel reviews
Reviews in 49 cities Reviews in 49 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed July 5, 2014

i came back again after my last visit last year which is totally nice new hotel clean nice pool in the roof , i like the room design , some rooms has good view and others has very bad but i dont mind :)

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed July 3, 2014

Very disappointing . someone needs to run some quality assurance over the place as it is tired .Reception staff are very nice .But the gym had 3 of the 6 machines broken and it was very inadequate gym . The pool restaurant bar is a joke and not like the photos . I shifted twice hoping to get served but gave up in the end .The pool is popular so they are losing money here ( I own a business ) . The tea for room service was cold and never strong enough .The operator didnt answer so I had to ring reception who were nice but found it difficult to explain how to get an out side line .
Fawlty towers not quite but on its way .

Room Tip: Ask for the side rooms as you get an ocean view ( around 367)
See more room tips
  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalliopi_Paroussi, Guest Relations Manager at JW Marriott Cannes, responded to this review, July 7, 2014
Dear glenn m,

Thank you for taking the time to review your stay at the JW Marriott Cannes. We are truly sorry that your stay was not up to your satisfaction.

Please be rest assured that all your comments have been further shared with the relevant Department Heads for a further review. The constructive feedback provided by our guests allows us to enhance the level of service we aim to deliver throughout the hotel and we greatly appreciate your comments.

We do hope however that we will have the opportunity to welcome you back to the JW Marriott Cannes soon.

Kind regards from the team at the JW Marriott Cannes

Kalliopi Paroussi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Cannes

Address: 50 boulevard de la Croisette, 06414 Cannes, France (Formerly Palais Stephanié)
Phone Number:
Location: France > Provence > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Cannes
#24 Business Hotel in Cannes
#26 Family Hotel in Cannes
#30 Romantic Hotel in Cannes
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Cannes 5*
Official Description (provided by the hotel):
Nestled between the Mediterranean Sea and the Southern Alps, JW Marriott Cannes boasts an incomparable cultural and artistic heritage. The hotel is located on the former site of the Palais des Festivals, placing it at the heart of a city that steps into the spotlight once a year, when shining stars and international events come together for a film festival that has made Cannes the annual showcase for French elegance. Among its many unique features, JW Marriott Cannes is the only luxury hotel on the Croisette to have its own auditorium seating up to 820 guests. It also offers 16 newly renovated multi-functional and totally flexible conference rooms (including 10 new rooms on the 1st floor). ... more   less 
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Also Known As:
Jw Marriott Cannes Hotel Cannes
Palais Stephanie Hotel Cannes
Cannes Palais Stephanie Hotel
Sofitel Cannes
Cannes Sofitel

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