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“Utrolig elendig service blant personale der” 3 of 5 stars
Review of Pierre & Vacances Residence Cannes Villa Francia

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Pierre & Vacances Residence Cannes Villa Francia
3.0 of 5 Condominium   |   33 Avenue Wester Wemyss, 06150 Cannes, France   |  
Hotel amenities
Ranked #23 of 74 Specialty Lodging in Cannes
GreenLeadersBronze level
Hakadal
1 review
1 helpful vote 1 helpful vote
“Utrolig elendig service blant personale der”
3 of 5 stars Reviewed August 12, 2011

Nice vacation with our big happy family, not because of the working personell. The staff in the restaurant, bar and reception were not att all serviceminded. We had 2 lunches and 1 dinner at the hotel (just because we have small children) and all 3 times I needed to ask for menu, to order and to pay. They were not intersted at all in the customer.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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482 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
Oslo, Norway
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 3, 2011

We had a balcony with a fantastic view of the sea at the edge of the complex. Many stairs getting there, but when situated, this corner was nice and quiet. No aircondition made sleeping uncomfy. Requests for internet access and changing lightbulbs were not attended to by the staff throughout a weeks stay. The distance to Cannes was too far, as there is no real alternative to the overpriced hotel grocery store in the neigbourhood (and the hotel shuttlebus only . Walking distance to the beach, but you will work up a sweat going back up the steep hill to the hotel. There is a playground inside the apartement complex. However, this playground has no shade, and the kids were overheated within 3 minutes of playing. Overall, parents were a bit disappointed, while the childeren (age 2 and 4) were quite satisfied.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 11, 2011

Just awful. The photos were deceiving. Although the pool was lovely and clean and over-looking the sea, we were actually very far away from the ocean and they make you pay for the lounge chairs. As for the 'apartments' - they were no better than refugee centers. Small, cramped, hot and sweaty - just awful, inhumane, deplorable and bleak, bleak bleak. I was literally watching the clock for the hour when we could leave. People who worked there were either indifferent, downright rude or very unhelpful (wouldn't even give us toilet paper) and the day i purchased wireless access, the wireless went down for the entire day. Just miserable.

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norway
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 20, 2011

I totally agree with the opinion that this place is not suited for babies. A lot of stairs everywhere made it difficult to move around. Except for that, it was very positive with the pool for children, but this was also suitable for children 3+. Also great that you could order a "baby pack" with baby bed, chair in the apartment, and a baby carriage!

Room Tip: A renovated apartment with 2 bedrooms.
See more room tips
  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norway
Top Contributor
85 reviews 85 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed June 16, 2011

I must say I do not agree with the writers who say Villa Francia is terrible. It is ok. The rooms are in need of some upgrading, and some maintenance operations needed are clearly not performed. The apartments are quite small, but the equipment is ok. The reason I would not recommend this place for people travelling with babies are the lack of lifts in an environment full of stairs. We had to cross the parking area several times each day to exit the area, go to the minimarket or restaurant, it was impossible to take the pram to the pool, which was essential for us. If your children can walk, then it is a different story.

The place is a nice walk from the beach, but there are few restaurants around the hotel, so either you must take your car, walk, cook in the apartment or eat in the restaurant at the facility (it has a limited menu).

The sunbeds cost 4 € per halfday, which is expensive in my opinion (but far cheaper than at the beach).

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 3, 2011

In shirt the inky thing going for this hotel is it's revamped reception area looking out onto the pool. Unfortunately this us where the "revamped" features end.

This hotel needs to be modernized badly. Rooms are cramped with a
look of car boot sale furniture about them. Our bathroom is so dark that we have resorted to finding a torch
so makeup could be applied.

No wifi in rooms only in lobby/restaurant area. Forget about sitting in the lobby an using the
Internet unless you are also buying something from the restaurant
regardless of whether you are a guest, restaurant staff very rudely tell u to leave an forcibly usher u into a room the size if a Prison cell.

Avoid this hotel if you can the price isn't worth the taudy accomDation and greedy slum lord attitude

  • Stayed April 2011
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pv_customer_liaison, Public Relations Manager at Pierre & Vacances Residence Cannes Villa Francia, responded to this review, May 26, 2011
Many thanks for taking the time to leave us a review of your stay in Pierre & Vacances Villa Francia. We're sorry to hear the negative parts of your stay with us. Firstly we apologise that you were disappointed with the size of your apartment. Our website and brochure do outline room dimension, sizes, furnishings and equipment available. We have been updating sections of this resort and unfortunately some rooms are in better conditions than others. We have recently introduced free wifi and there are some teething issues and connection problems. We are working to rectify this as soon as we can and we encourage any customers who have difficulty getting online to inform staff. We have logged your review on the resort and we will pass your comments onto head office and our management teams. We are committed to improving our standard of accommodation whenever we can therefore your feedback is very helpful.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 9, 2010

I've now stayed at the Pierre Vacances Villa Francia a few times - they always have availability during Cannes festivals and conferences - and even though the rooms are dated and cheaply furnished, self-catering and some of the reviews are poor, it's been perfectly fine every time for me. It's got ocean views, a great pool with views over the bay, landscaped gardens and a shuttle service to the centre when conferences are happening...all for around £100 a night for a twin-bed apartment with living room, which is great value.

  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pierre & Vacances Residence Cannes Villa Francia

Address: 33 Avenue Wester Wemyss, 06150 Cannes, France
Location: France > Provence > French Riviera - Cote d'Azur > Cannes
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Wheelchair access
Hotel Style:
Ranked #23 of 74 Specialty Lodging in Cannes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pierre & Vacances Residence Cannes Villa Francia 3*
Number of rooms: 483
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Also Known As:
Pierre & Vacances Villa Francia Hotel Cannes
Pierre And Vacances Villa Francia
Villa Francia Cannes

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