I totally disagree with the previous review. I have stayed at this hotel several times and it is still excellent in every way, I have just returned from my last lengthy visit. I can only assume that the previous reviewer has no concept of class, a quality which the hotel has in abundance. ( I always look at a reviewers review profile to make a judgement on their level of experience). Yes the restaurant has lost a Michelin star due to a change of chef, but judging by our experience of the food on this visit it will probably not be long before they regain the second star. The service from all the staff in the hotel from the concierge to housekeeping was faultless, very friendly and efficient. It is expensive but one expects that, if you cannot afford the prices don't stay there.