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“Disgusting Place!!” 1 of 5 stars
Review of Adonis Hotel Avignon Sud

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Adonis Hotel Avignon Sud
2 Rue Marie de Medicis, 84000 Avignon, France   |  
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Special Price
15% off room rate
Ranked #61 of 69 hotels in Avignon
Vancouver, Canada
1 review
“Disgusting Place!!”
1 of 5 stars Reviewed May 1, 2013

This is by far the worst hotel that I've ever stayed at. Very late arrival. Upon arrival the facade of the building looked old & dirty, dimly lit from the outside and if you weren't familiar with the hotel area - then good luck on finding it. The pool had no cover & looked like it hadn't been cleaned in years - greenish-black water and sludgy - this was confirmed in the morning light. DO NOT SWIM IN THE POOL EVEN IF IT LOOKS CLEAN!! The lobby looked newly renovated. The bar did not have any ashtrays for those who wanted to smoke outside and the barman was not friendly. The hallway carpet was torn, dirty, smelled musty and very stained!! The room while spacious due to lack of furnishings but carpet again was dirty & stained, dingy and dim due to lack of lighting. Since I was so disgusted, I figured I'd better check the bed before crawling in. Upon throwing back the covers, I discovered that the bed sheets had not been changed from the last occupant - there was black stains on one side and blood on the other...yes there was a BLOODY STAIN on the bed sheet...probably due to the last occupant being eaten alive by the mosquitoes! In my friend's room, her pillow smelled of sweat and bad B.O. On the doorway of her bathroom just above eye level was a dead, squished moth. We were suppose to stay here for 2 nights...needless to say, we checked out the next morning and found another hotel.

Room Tip: A tip to help travellers with this hotel? DO NOT BOOK HERE. "Awful!! Terrible!!" doesn...
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  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecile_Jousselin, Directeur général at Adonis Hotel Avignon Sud, responded to this review, May 9, 2013
Dear guest,

It's with regret that I learn that your stay with us wasn't up to your expectations and believe me, I'm sorry.

On the building, it's not dirty, it 's old and over time it's damaged.

For the pool, we suffered great showers of rain this winter that made green, but know that it will be completely emptied and cleaned for the summer season.

I'm sorry to hear that you were not well welcomed at the bar and I'll see with the barman what could have happened.

As we have already explained several times during the renovation of the otel, our carpets have suffered heavy damage and hopefully change quickly. But know that they aren't dirty and are cleaned every day.

On the sheets, I can't let you know that my amazement. Indeed, it is unthinkable that your sheets are not changed. And as it is an outside company that processes the machine, I'll see them, so that this problem doesn't repeat itself.

I wish you a good day.

Yours faithfully.

Cécile Jousselin
Manager
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93 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Barcelona, Catalonia, Spain
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 13, 2013

It lacks maintenance, carpet was torn and dirty in the bedroom and the hallway and our room smelled.
We had booked a twin bed and got a double room with no option to change.
The wi-fi only be used by one person per room.
Attention was correct but without much sympathy
I must say that the bed was very good.

The hotel is far from the center and taxi is to expensive right there (30€)

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecile_Jousselin, Directeur général at Adonis Hotel Avignon Sud, responded to this review, April 16, 2013
Dear customer,

It's with regret that I learned that you have not been satisfied with your stay in our hotel I'm sorry.

Indeed, as we explained our carpets were not changed during the hotel renovation and are worn. But I can assure you they aren' t dirty, they are cleaned every day.

I am also surprised to learn that a double room you have been assigned if you have booked a room with 2 beds. I'll talk with my team to know what could happen. But I'm sorry for the inconvenience.

For WiFi, it is true you have one code per room but we can have one in more on request, but we must ask at the reception.

Thank you,for the bed witch was very good.

Though, I hope to welcome you again in our hotel.

Best regards.

Cécile Jousselin
Manager
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Athens, Greece
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 7, 2013

excelent quality/price ratio. Spacious rooms, excellent matresses in the beds. The ladies in the reception were very helpful and kind, giving informations about the city. (very rare in France!).A bit far from the city center, so, one needs car. Free and safe parking

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_cile_J187212, Directeur général at Adonis Hotel Avignon Sud, responded to this review, February 9, 2013
Google Translation
Bonjour,

C'est avec une immense joie que je viens de lire votre commentaire et je vous en remercie.

En effet, nous avons la chance d'avoir des chambres très spacieuses avec une literie neuve donc très agréable pour nos clients.

Je suis heureuse d'apprendre que mes collègues ont su être à votre écoute et prendre le temps de discuter avec vous, c'est la base de notre métier et c'est ce qui le rend si passionnant.

Nous disposons d'un emplacement privilégié, proche de tous les grands axes routiers mais effectivement nous sommes à 10 minutes du centre historique d'Avignon.

C'est avec grand plaisir que nous vous accueillerons lors d'un prochain séjour.

Cécile Jousselin
La direction
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Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 8, 2012 via mobile

I stayed here for 2 nights, only because it was booked by my company, no restraunt, it looks like they are trying to redecorate but it looks like they are on a tight budget,
There was no hot water, the wifi didn't work, a must these days with business users, I was woken by a loud bang followed by the fire alarms going off, it turned out to be the water tank on the roof bursting, so had to check out, not offered a refund,
The receptionist were helpful, I think they were embarrassed by the situation they were put in! Unless there has been a vast improvement I wouldn't recommend staying here,

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_cile_J187212, Directeur général at Adonis Hotel Avignon Sud, responded to this review, December 20, 2012
Dear customer,

Firstly, we want to thank you for your comment.

On the positives:

We have a team very involved and always listening to our customers, and we thank you for noticing.

On the negatives:

Indeed, in a desire satisfaction for our customers, we take very seriously your displeasure.

It's true that we have had many unpleasant during our opening and we're sorry.

We inform you that so far, all these problems have been solved: Wifi, hot water, work very well.

We hope to see you very soon to see for yourself all these changes.

Cécile & Mina
Manager
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Additional Information about Adonis Hotel Avignon Sud

Address: 2 Rue Marie de Medicis, 84000 Avignon, France
Location: France > Provence > Vaucluse > Avignon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 69 hotels in Avignon
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Ideally located, in the heart of Provence, just few minutes from the historic centre of Avignon, close to “the Exhibition centre”, to “The Popes' Palace” and the station, Adonis Hotel Avignon Sud, fully renovated in 2012, in a contemporary and art deco style, proposes you one of 105 air-conditioned and soundproof rooms, all equipped with all the modern comfort: television flat screen with satellite, bathroom with separate toilets, telephone, free Wi-Fi.For a moment of relaxation, an outside swimming pool will welcome you with its private terrace and bar area.Our establishment also proposes you 4 conference rooms which can welcome up to 150 persons and are equipped with all the necessary material and a business corner. ... more   less 
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