We got a good deal in our rates since we were traveling in the winter, so for us, it was a good valley for what we paid, but I agree with some reviews that said that this was not a 4 stars experience. The location is excellent if your traveling by car: easy access do the historical city, but also easy to get the road to explore around. The room was really big - much impressive if you think in european standards, but the service per se was not so great. The breakfast is too expensive for what they offer (we preferred to have our "petit dejeuner" in some restaurant in the old city which were much cheaper, in a nice decor and not so far). And yes: the hotel parking was really difficult of find and complicated to access, knowing that it's your first time there, you know nothing about the area traffic, etc, etc… they could signalize better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 10, 2013
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We thank you for your feedback about your stay in the Avignon Grand Hôtel. We attach lot of importance in our guest comments, wether positiv or less. This kind of feeling permit to always remain vigilant to maintain our gains.
As I can learn you mentionned a deficiency on our services... but unefortunately we don't have enough details to understand exactly what happen during your stay. We do our best to propose our guest all 4 stars hotel services: bar, room-service, concierge service, business center, free wifi, front desk 24h/24, porter...
We regret that you were disappointed by our breakfast that you find too expensive. The hotel provide an american breakfast, on buffet with differents local specialities as "croquant' or navette", scrambled eggs, sausages, plate of cold meats, cheeses, breads, boiled eggs, jam, butter, pastries, nutella, fruit basket, dried fruit, chocolate, coffee, milk, fruit juices, mineral water... for 16€/pers.
Regarding the indication to access to the public car park situated under the hotel, unfortunately we already know that the signs of the city are not sufficient. We are in touch with the city in order to find a solution, but it's not so easy.
On the other hands, for the other points, I'm delighted to know that you enjoyed our good location in the city center of Avignon (15 min by walk to the famous Pope's Palace), and our room very spacious (40 m², room with a separate living room, a bathroom with bathtub and shower, and any room provide balcony or terrace).
We hope that you you will trust you again for another stay in the Avignon Grand Hôtel.
With best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.