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“A Huge Disappointment” 1 of 5 stars
Review of Hotel Cloitre Saint Louis

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Hotel Cloitre Saint Louis
4.0 of 5 Hotel   |   20, rue du Portail Boquier, 84000 Avignon, France   |  
Hotel amenities
Ranked #33 of 69 hotels in Avignon
Var
1 review
1 helpful vote 1 helpful vote
“A Huge Disappointment”
1 of 5 stars Reviewed February 4, 2013

There are many things seriously odd about this hotel. In summary, a poorly managed and maintained hotel with high prices.Rooms in the ugly new wing are badly designed and maintained (large room but very small bathroom, small shower, no soap dishes, broken shower hose; impossibly small toilet; very dim lighting; no curtains; badly fitting door to terrace; poor sound insulation). The breakfast service on two consecutive mornings was expensive and appalling: cups, hot milk, baguettes and croissants repeatedly running out; cold bacon, cold lumpy scrambled “eggs” and poor coffee; buffet area untidy and dirty. The “bar” was cold and empty and impossible to find someone to serve us. The restaurant was not available to us for dinner, even though it is prominently advertised on their website, due to a business conference. No information was given to us at the time of booking concerning either our need to book the restaurant at that time or the unavailability of the restaurant. Hotel is situated a good 15 minute walk from the Palais des Papes area where the best restaurants seem to be; not ideal in the hot summer or freezing winter weather of Avignon.

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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408 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Stockholm, Sweden
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 3, 2013

This hotel set in a former monastery is a real class act. Austere yet warm and friendly. Top class restaurant close to the former court yard. We stayed in the new extension which was anything but in the same style as the cloisters. Very modern architecture. All rooms are reached from a bridge that runs alongside the block of rooms. Haven´t seen this solution anywhere else. Go see for yourself.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 25, 2012

Our last stay in Provence in this amazing historic building which must have served as cloisters at some stage. Rooms are large and despite their modernisation still have a touch of the old character in them.

Other facilities are quite good, and the location is quite convenient with the papal palace about 15 minutes walking distance.

Friendly and courteous staff on every occasion, made our stay comfortable.

We will definitely onside staying there on our next trip to this wonderful city.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 3, 2012

Generally speaking the hotel is quiet, unique & beautiful (very nice courtyard, restaurant, hallway etc) & is about 10-15 min walk to the Palais des Papes. We got a room on the old side of the building, which was built in the 16th century so in my opinion it's a lot more charming than those on the new side. The room is spacious with window looking down to the courtyard & the furnishing is pretty basic. Shower is not very comfortable to use & there was also black spots on the floor. The hotel's restaurant is surprisingly good & cheap too. During our stay, our aircon was broken that evening & cannot be fixed so we had to sleep with the window open. I also didn't see any other staff beside the receptionist (who helped post my postcards & book our early morning taxi) & those in the restaurant. The hotel seems to be very popular with the Chinese tour groups.

Room Tip: Those on the old side of the building are more charming though if there are not many people staying...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth UK
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 30, 2012

The decor of my generously-sized room, which overlooked a cloistered courtyard with six magnificent plane trees and a fountain, was a stylish mixture of ancient and modern.
Breakfast and dinner in the beautiful vaulted dining room were excellent. Staff were friendly and helpful at all times, and the location was convenient for everything. If you love ancient buildings, this must be one of the most beautiful hotels anywhere.

Room Tip: Ask for a room overlooking the cloisters and central courtyard.
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Top Contributor
72 reviews 72 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 21, 2012

The hotel, once a religious setting, is spacious, architecturally splendid and located very close to the train and bus stations, including the TGV shuttle stop. The grounds and cloister are lovely, as is the dining room which appears to be a glassed-in portico. Our room, while dimly lit, was large and the bed was comfortable. However, the bathroom shower was small and usually overflowed. A major drawback is a modern addition. Guests who expect to experience the hotel's atmosphere probably won't find it if they lodge in that section. My husband tried the breakfast which he thought was overpriced for the quality.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed October 21, 2012 via mobile

The only good things to say about this hotel are it is well located and the breakfast is not bad. Everything else is terrible. Where should i start? Rooms - old, dirty, noisy, poorly decorated, no views etc you get the jist.
Service at the front desk - very poor. Grumpy & unhelpful. Worthy of a 2 star hotel at best.
It feels like a boarding school and not a hotel.
I am pretty open to different standards of hotels but this is probably, for the money paid, the worst hotel i have ever stayed in.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cloitre Saint Louis

Address: 20, rue du Portail Boquier, 84000 Avignon, France
Location: France > Provence > Vaucluse > Avignon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#10 Luxury Hotel in Avignon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Cloitre Saint Louis 4*
Reservation Options:
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Also Known As:
Clarion Avignon
Avignon Clarion

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