We had booked an "Exclusive Double Room" via Booking.com. When we arrived quite tired after a 400 mile drive we were told that we "had no booking". I can only presume that they'd "lost" our booking as they clearly had a large party booked in on a conference that night. We eventually managed to get booked into a smaller room in the new wing for €40- less per night (but that was probably just standard rate for that room) plus free breakfast worth €32- per day (but that was only after we'd whinged quite a bit). We were not at all impressed with how the staff handled this. The new room overlooked a courtyard which was very noisy from rowdy guests (the conference attendees?). Restaurant was fully booked.
The next morning breakfast was absolutely mad. Narrow dining area in the cloister and extremely busy due to the conference guests. The staff tried hard to keep things topped up, but didn't succeed.
We viewed the Exclusive Room we should have had - was nice enough, but we didn't think it worth switching rooms for just one night. In the meantime, we had contacted Booking.com to inform them of the mix-up on check-in - they responded very quickly and efficiently, and got us another €20- per night off the Standard Room rate.
The conference obviously finished that day, so the second morning's breakfast was a completely different experience - plenty of space, quiet and nothing running out.
The hotel is well located within the old city walls. Secure car park is good, and wi-fi OK.
Avignon is well worth visiting - nice to walk around, albeit with quite a few drop-outs hanging around with their dogs. The tour of the Palais des Papes was very good - not too busy, and with a free audio guide.
There is no shortage of restaurants in town - we dined in a couple of the slightly less touristy places away from the main square, which were very good.
In summary, a well-located hotel in a nicely refurbished historic building, but reception staff poor and can be quite noisy. Try to avoid staying when there's any sort of conference going on, as they clearly can't cope properly if the hotel is full.
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- Also Known As:
- Clarion Avignon
- Avignon Clarion