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“Never Again” 1 of 5 stars
Review of Hotel Saint Trophime

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Hotel Saint Trophime
2.0 of 5 Hotel   |   16, rue de la Calade, 13200 Arles, France   |  
Hotel amenities
Ranked #45 of 58 Hotels in Arles
Melbourne
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Never Again”
1 of 5 stars Reviewed July 26, 2006

We booked and confirmed the hotel in January. On our arrival in June there was no booking. However they were able to find us one. (Quite easily as we later discovered as there was only one other guest!) They insisted that we pay for our five day stay up front, which stupidly we did by creditcard. After we had taken our cases to our room we were asked if we would like a bigger one overlooking the courtyard but at an extra 20Euros per night. (We declined.) Our room proved to be hot and noisy. There was a fan but it was so loud that we couldn't sleep nor could we have the TV on as there was only one power point. After two sleepness nights we decided to leave and because there was a problem with communication I went to the tourist office and had then ring the hotel to tell them that we planned to leave on our fourth morning and to ask for a refund. The hotel agreed. Next morning they acted as if they'd heard nothing. They agreed to give me back one night's accommodation but in the form of a French cheque which I couldn't cash. I would not recommend this hotel to anybody. It has a very good website, which is deceptive as the only charm is the front door and entrance. The staff are rude, the breakfast is poor, the towels thin and small and the whole hotel is dimly lit.

  • Liked — The front door and entrance lobby were impressive.
  • Disliked — The rude staff, the room and the breakfast.
  • Tips/Secrets — Don't stay here.
  • Stayed June 2006, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed June 18, 2006

They do not speak English. So, If they answerd you e-mails as they did with us, carefull!!!... They made such a mess out of our reservation, I have never seen something like that in my life! When we arrived they wanted us to pay for one more room, just because they did not understand our communications in English. Wanted more money for the rooms... And insisted very agresively that we pay for one more room. After we showed them e-mails and faxes, they never said "sorry". The young owner invested lots of money for the remodeling, but seems like he doesn't really mind loosing guests and buisness. He had terrible behavior with us.
Our twin room just had a queen bed ect....
Newly remodeled hotel, but somehow very dark (makes you be afraid of spirits). Breakfast room is practicaly black, we had a feeling of having breakfast in a funeral chamber.
They also use a potpourri so strong (we wandered what smells they were covering up). The smell of it was so strong that one of us could not fall asleep until 6 am on the first night. Her eyes got all swallen and red and she had to move into another hotel the next morning..
There is a very nice courtyard garden, but unfortunately we were not able to use it, as it was always locked by key.

Stayed April 2006
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed May 28, 2005

Beautiful little hotel situated right in the city center. The rooms overlooking the street can be a little noisy at night, specially saturdays, so ask for one overlooking the courtyard if this is a problem. Asides from that it was a great stay at an affordable price, and the interior is very well decorated.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Saint Trophime

Address: 16, rue de la Calade, 13200 Arles, France
Location: France > Provence > Bouches-du-Rhone > Arles
Amenities:
Hotel Style:
Ranked #45 of 58 Hotels in Arles
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Saint Trophime 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Saint Trophime Hotel
Saint Trophime Arles

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