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“A little bit more than a hotel : a rare and precious moment in Provence...” 4 of 5 stars
Review of Mas de la Chapelle

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Mas de la Chapelle
3.0 of 5 Hotel   |   Petite Route de Tarascon, 13200 Arles, France   |  
Hotel amenities
Ranked #34 of 57 Hotels in Arles
Nice, France
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
“A little bit more than a hotel : a rare and precious moment in Provence...”
4 of 5 stars Reviewed August 17, 2012

Warning : if you are looking for a "zenistic-minimalistic-unpersonal" hotel a la worldish sauce, le Mas de la Chapelle is not for you ! But if you are prepared for something different and for a true moment in Provence -and ready to pay for the price - you should go ahead and book it !

To be honest, after reviewing some comments on this site, I was not expecting much from this hotel and was ready to have the worst experience ever... But as it was the only possibility left in the price range and dates bracket (in the middle of August and with only a 24 hour notice) for us, we booked it and crossed our fingers....

Fortunetaly our experience turned out to be quite pleasant.



RESERVATION : I booked the room directly from their website, received an email confirmation. You can create your own account on manage your reservation, a convenient feature I must admit.


ACCESS : Not an issue, my GPS found the location quite easily. I believe otherwise you can make a telephone call to get their directions. The hotel location is well signaled along the road.
Granted, you have to drive through narrow roads, but nothing dangerous or frightenning is to be expected, even at night time. If you want to drive on main roads, large freeways only, just think of another destination than Provence !
Ample, safe parking space off street.
It takes 15/20 min to go into town. Lots of free parking in Arles.


RECEPTION : in a cosy office, we were welcomed by a very nice lady who showed us the hotel and our room. Without us asking, she gave a detailed map of Arles and explained the best way to go into town and to the places we wanted to visit.


ROOM : I booked a superior room. Mine, located by the swimming pool, was more or less a junior suite, with a queen size bed, a sitting room, a bathroom, a separate toilet (the french way) and a wardrobe. It was equipped with a very efficient, silent air con, a fridge (not a mini-bar in fact since it was empty : you are encouraged to bring your own food and drinks), a LCD TV. The wifi was working but slowly (still usable though).
The decoration was provencal. Several antiques in the main room and bathroom. Of course it does not look brand new !
The room was clean, I noticed the joints in the bathroom needed to be redone though. But nothing dramatic, and I am pretty touchy on the matter... However, this should not be tolerated in a 4 star hotel...
I liked the baroque atmosphere, but this is a matter of taste !


POOL AREA : quite nice in fact ! Fitted with lounge chairs and umbrellas. The L-shaped pool is large enough to swim and deep enough to dive. There were several kids playing but their parents were respectful of others customers.
International clientele (french and european).
Wifi working all right.
Very nice view of the local vegetation.
Be aware you can hear the railtrack but this did not disturbe me.


GARDEN : the natural vegetation is simply beautiful. The maintainance could be improved indeed but this unsophistication and laissez-faire are typical of Provence... Lovely antiques in the garden (statues, vases, etc.)


BREAKFAST : simply great ! It is a well stocked buffet (tea, coffee, hot chocolate - lovely french pastries and breads - several kinds of flakes - yogurt and cottage cheese - french cheese, ham, eggs, etc - large choice of marmelades, etc). The food is prime quality and well choosen by the owner himself with whom I discussed briefly. He is always around, which is a nice sign....
Help yourself and seat in the garden under the huge trees... Peaceful, rare moment, before starting the day....


CHECK-OUT : simple, no mistake in my bill.


CONCLUSION : I will not hesitate to return and will definetely recommand to my friends, for a short or longer stay in this beautiful region.
The only thing that prevents me from giving a 5 star note is the price (a little less than 200 € for 2 breakfast included) that seemed a little expensive for the region.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
london
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 6, 2012

this gem of a hotel - or recently was gem is now sad and over priced. Whilst rooms are full of characther they are not being properly maintained, broken bug netting meaning we couldnt leave any windows open (in blistering heat), mini bar fridge just too small, but at least a comfortable bed. Pretty gardens and swimming pool need some love and attention, the initial ideas were clearly visible but again no maintance (slimy bottom to pool, paths so overgrown hard to walk on, lilly pond sinking in to just a mosquito breeding pit.
At €16 per head for breakfast (not included in the already high price) we expected more than running out of croissants 30 mins after service started, cheap ham and cheese and no choice on fruit or other simple accompanyments.

Sad as the intentions are good, but not to be recommended with current management.

Room Tip: arrive in daylight (v hard to find), go in low season as ripped off in high
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 25, 2012

First it is extremely difficult to find even with GPS so arrive in daylight. We found it a strange mixture of extremely lavish furnishings overdone with priceless objects,but also neglected in both the house and garden.We couldn't quite identify the reason for our discomfort, but it definitely felt bohemian and a little wierd. I wouldn't recommend it if you plan to do some biking. The irrigation ditches on each side of very narrow roads are treacherous and deep. The hotel is a fair distance from a good restaurant,and after our struggle to get there, we did not enjoy going out to seek food. I agree that this place is over priced, I would not recommend it.

Room Tip: If you like a modern art decor ask for the room at the top of an extremely tight circular staircase.
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 13, 2012

This was one of several B&B and boutique hotels we stayed at during our honeymoon, and put simply, the price (we paid almost 200 euros per night) just didn't match the quality. In terms of value for money we ranked it the lowest out of all of the places we stayed, but that's not to say it doesn't have some great qualities too.

The service was friendly and helpful, the pool is beautiful and there's definitely a charm to the place - the gardens are lovely in a rugged sort of way. Plenty of great options to relax with a book and feel like you're a thousand miles from anywhere; which you're not, but you will need a car to a) find the place and b) get into the centre of town (though bike is a good option too) and c) get out to an amazing restaurant called La Chassengnette which is about a 25 min drive away and well worth it (even better if you're not driving and can have a drink as well!)

Anyway, back to Mas de la Chapelle. All in all it's tired and in need of some TLC. Almost 200 euro per night for our room (excluding breakfast) simply wasn't worth it - for that sort of cash you can find some amazing B&B's in the same area. 100 euro would have been a good price given the distance from town and standard of the room.

The bed we had was two singles rather than one large bed, so my feet hung off the end and there was a small cliff separating my new wife and me - we were on our honeymoon so whilst the bed cliff might appeal to some couples it didn't work for us. The shower was a bath with a shower head, but nowhere to attach it to the wall for some hands free shower action - another small touch that they'd missed, like the kettle. I had to plug it into the socket next to the TV on the floor since the kettle was screwed into the serving tray, and there was nowhere else to rest it while it boiled up. Again, it's a little thing but all the little things add up to make a place amazing, and unfortunately Mas de la Chapelle isn't amazing. It's a solid 2.5 to 3 star option if you're looking for a place to chill and be well away from the action. But you'd want to be paying closer to 100 euros for your room as anything more than that and you'll have a bunch of other potentially better options to consider.

Oh, and the train nose really wasn't an issue for us but yes, the track does run pretty close and they come by quite often.

Room Tip: The 'Commander' is definitely a big room, but lacks the little touches that make a stay exce...
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 9, 2012

If u want a romantic place, go there.It is so hidden but close to the city that you'll be shocked.Coming inside the structure, every piece of wall smells history , real hostory.The chapelle is astonishing, and having breakfast there it's a lovely experience.The garden is wonderful.Simply,enchanting.And the cost is worthy.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gouda, The Netherlands
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 17, 2012

We liked the park and the pool.
It is good to know that the main railway line runs not far away.
Good base for exploring the Camarque.
No restaurant, but their suggestions are very good.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Noblesville
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 23, 2012

We also were looking forward to a couple of nights at what appeared online to be a very charming inn on beautiful grounds outside of Arles. It was difficult to find and the instructions on their websie were inadequate but we finally made it, thankfully while still daylight. Room was lovely and breakfast was very nice. I would agree with other posts about the state of the upkeep--definitely a bit run down and the grounds were in need of a great deal of maintenance. We were off season for outdoor pleasures but the room was the most spacious by far of any we experienced in 2 weeks in France and Spain. Can't say I would stay there again, however.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mas de la Chapelle

Address: Petite Route de Tarascon, 13200 Arles, France
Location: France > Provence > Bouches-du-Rhone > Arles
Amenities:
Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 57 Hotels in Arles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mas de la Chapelle 3*
Official Description (provided by the hotel):
At the foot of Arles, a former priory belonging to the knights of Malta was built on the road to Saint Jacques de Compostelle. Within its walls and its 16 th century chapel lies a small hotel, at once charming and full of character. ... more   less 
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Also Known As:
Mas De La Chapelle Hotel Arles
Mas De La Chapelle Arles

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