Very friendly staff. Good buffet dinner (if you prefer cold food) and nice choices of deserts. Didn't try the breakfast so not sure how that one is.
Clean Room. Quiet location. The long desk along the window provides lots of room for small items to be placed there. Enough charging power outlets. Free kettle in the room. The "closet" area has nice design that can fit quite few items as well. The standing shower is roomy.
When we arrived in the afternoon, the room has a stinky smell, it's like somebody just had their business in the toilet. The beds (single ones) are very uncomfortable, feels like you can roll off it any minute. You need to be absolutely still while sleeping.
One strange thing is, the room key needs to be updated every time we come back. It's such a hassle to walk 3 floors (no elevators) and realize the room key isn't working, and have to drag your tired feet all the way to the front desk. The lady at the front desk seemed to be used to this, so I am not sure if it's written somewhere that this is normal.
The internet is not stable. You might have to reconnect (the whole log in process) every 20 min or so.
Even though we enjoyed our buffet dinner there, we wish there could be hot food available. There's absolutely none. There's only 2 people running the show for the entire evening, and one of the have to attend the front desk as well. Feels like they are a bit understaffed. Comparing this one to the one we stayed few days before in Carcassone, this one is definitely not as good.
If you are not driving, I suggest not to stay at this hotel if you plan to explore Arles.
I would give it 2 star but the friendly people at the front desk bump it up to 3.
Call them early and ask for a ground floor. The upper floors are such a hassle to get to with those...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.