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BEST WESTERN Atrium Arles: Traveler Reviews

3.0 of 5
1 Rue Emile Fassin | Les Lices, 13200 Arles, France
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BEST WESTERN Atrium Arles
Ranked #20 of 51 hotels in Arles
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185 reviews from our community

    Trip type
Traveler rating
    23
    85
    42
    25
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Date Rating
Lucerne
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Excellent value”
4 of 5 stars Reviewed March 19, 2013

The location is perfect, the rooms are clean. For EUR 14 you get secure parking. The low season room rate of EUR 65 for a double without breakfast is excellent value for money. Friendly staff. The free WLAN only worked in the lobby, not in the room.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask swissmini about BEST WESTERN Atrium Arles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, General Manager at BEST WESTERN Atrium Arles, responded to this review
March 20, 2013
Dear Guest,
Many thanks for your comments about your recent stay in our property.
I am really pleased to read your satisfaction about the value for price, and services offer in the hotel.
However, could you please inform me in a personnal message your room number, in order to check the internet system. I need to know what's happen in yrou room with this that it is the first mention we have about this. I definitely can't let this situation.
I will be deeply honored to welcome you again among us. All our team stay at your entire disposal.Best regards,
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Grand Rapids, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Stark Contrast in Rooms”
3 of 5 stars Reviewed January 24, 2013

I traveled as part of a group during a tour of Provence. Some of our group was placed in the right side (as you enter to the desk there is a left and right wing of the hotel) while others were placed in the left side wing. The contrast between the two was night and day. The left side reflects as the pictures above predominantly show with modern rooms, updated fixtures, and comfy space available. The right wing was in severe need of updating, repair, and upkeep. I was fortunate enough to be placed in the up to date wing but felt terrible that those in the right were paying the same.

The staff was excellent with their information and recommendations for making the most of Arles as well as Provence. They were very attentive to our needs and responded promptly to any request.

This hotel also has a lovely rooftop pool that, while small, provided great views and relaxation after a day of touring.

All in all I'd return and recommend this hotel for anyone visiting Arles.

Room Tip: Please make sure that your room is down the left wing (Left of the service desk as you enter). If yo...
See more room tips
  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michael S about BEST WESTERN Atrium Arles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, Directeur général at BEST WESTERN Atrium Arles, responded to this review
January 28, 2013
Dear guest,
Thank you for have taking time to make a comment about your recent stay among us, it helps us a lot for improving our services every day and please be sure that your satisfaction is our main objective.

I am more than happy to read your satisfaction, about our location, staff, services, about our "lovely rooftop poll" ( I suggested to come back during summer to appreciate the view inside the pool).

Regarding your comments about rooms, we have 70 % of our rooms with modern decoration and the others 30% with a provencale decoration. I am sorry, if your room decoration not exceeding your expectations.

I hope that you will consider staying with us again so that we can have another chance to provide you another room decoration.

If I can provide any assistance, please don't hesitate to contact me directly.

Sincerely,

Best regards.
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Melb
Top Contributor
58 reviews 58 reviews
58 hotel reviews
Reviews in 57 cities Reviews in 57 cities
30 helpful votes 30 helpful votes
“Very enjoyable hotel.”
4 of 5 stars Reviewed October 29, 2012

Very good location right in middle of town – close to all old town attractions.
All facilities good in spacious rooms.

Very good restaurant in hotel.

Building somewhat dated but kept in good state of repair.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dgs99 about BEST WESTERN Atrium Arles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, Directeur général at BEST WESTERN Atrium Arles, responded to this review
October 31, 2012
Dear Guest,

Thank you for sharring your satisfaction about your recent stay at the Hotel Best Western Atrium with us.
We hope to welcome you during your next trip in Arles or Provence. Don' hesitate to contact me personnaly for your reservation, perhaps for Féria or Rodin Exhibition in 2013.
Best regards,
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Palm Beach Gardens, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Perfect location”
4 of 5 stars Reviewed October 22, 2012

The location of the Best Western Atrium hotel and the city of Arles is a good base for traveling around Provence. The hotel is right outside the walls of the old city. The hotel's rooms have comfortable beds and good space. Clean bathrooms.
After driving around the Provence area and getting lost and finding your way to the beautiful hill towns, it's comforting to come back to a good room and a good bed.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mklor about BEST WESTERN Atrium Arles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, General Manager at BEST WESTERN Atrium Arles, responded to this review
October 25, 2012
Dear Guest,

Many thanks for sharring your satisfaction with us.
I am really pleased to read your comments about our services and location, it would be a pleasure to welcome you back next year, in our beautiful city, with all expositions due to "Marseille Provence 2013". The hotel location will stay idel.
Don't hesitate to contact us for your next trip in Provence or Arles.

Best regards,
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Bolsena
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Mostly good”
3 of 5 stars Reviewed October 21, 2012

We stayed even after finding out that the car park promised was not available, we parked outside on the street in our rental car, not so happy about that, but was assured it would be ok, we left early to move our car, and forgot to get our best Western reward's so not our best, Best Western experience, other than that all good as marked, but nearly cancelled and went elsewhere, wehad pre-paid and it was late or we would have.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Easytobook.com

Ask neville a about BEST WESTERN Atrium Arles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, Directeur général at BEST WESTERN Atrium Arles, responded to this review
October 25, 2012
Dear Sir,

First of all I would like to thank you for sharring yoru comments with us.
I am really concern by your parking experience in our proerty, and I am really sorry to read it.
We suggest a closed parking inside the hotel with 20 places, the place reservation is more than suggested. However, please feel to contact me directly and I will be happy to understand with you what is happen exactly.
Awaiting the pleasure to see soon.

Best regards,
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Additional Information about BEST WESTERN Atrium Arles

Also Known As:
Best Western Atrium Arles Hotel Arles
Best Western Atrium Arles Hotel
Hotel Atrium
Best Western Arles
Arles Best Western
Address: 1 Rue Emile Fassin | Les Lices, 13200 Arles, France
Phone Number:
Region: France > Provence > Bouches-du-Rhone > Arles
Amenities:
Business Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 51 hotels in Arles
Price Range: $$
Hotel Class:3 star (3*)
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