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“Stark Contrast in Rooms” 3 of 5 stars
Review of BEST WESTERN Atrium Arles

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BEST WESTERN Atrium Arles
3.0 of 5 Hotel   |   1 Rue Emile Fassin | Les Lices, 13200 Arles, France   |  
Hotel amenities
Ranked #28 of 57 hotels in Arles
Grand Rapids, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Stark Contrast in Rooms”
3 of 5 stars Reviewed January 24, 2013

I traveled as part of a group during a tour of Provence. Some of our group was placed in the right side (as you enter to the desk there is a left and right wing of the hotel) while others were placed in the left side wing. The contrast between the two was night and day. The left side reflects as the pictures above predominantly show with modern rooms, updated fixtures, and comfy space available. The right wing was in severe need of updating, repair, and upkeep. I was fortunate enough to be placed in the up to date wing but felt terrible that those in the right were paying the same.

The staff was excellent with their information and recommendations for making the most of Arles as well as Provence. They were very attentive to our needs and responded promptly to any request.

This hotel also has a lovely rooftop pool that, while small, provided great views and relaxation after a day of touring.

All in all I'd return and recommend this hotel for anyone visiting Arles.

Room Tip: Please make sure that your room is down the left wing (Left of the service desk as you enter). If yo...
See more room tips
  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, Directeur général at BEST WESTERN Atrium Arles, responded to this review, January 28, 2013
Dear guest,
Thank you for have taking time to make a comment about your recent stay among us, it helps us a lot for improving our services every day and please be sure that your satisfaction is our main objective.

I am more than happy to read your satisfaction, about our location, staff, services, about our "lovely rooftop poll" ( I suggested to come back during summer to appreciate the view inside the pool).

Regarding your comments about rooms, we have 70 % of our rooms with modern decoration and the others 30% with a provencale decoration. I am sorry, if your room decoration not exceeding your expectations.

I hope that you will consider staying with us again so that we can have another chance to provide you another room decoration.

If I can provide any assistance, please don't hesitate to contact me directly.

Sincerely,

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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245 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Melb
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 55 cities Reviews in 55 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 29, 2012

Very good location right in middle of town – close to all old town attractions.
All facilities good in spacious rooms.

Very good restaurant in hotel.

Building somewhat dated but kept in good state of repair.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, Directeur général at BEST WESTERN Atrium Arles, responded to this review, October 31, 2012
Dear Guest,

Thank you for sharring your satisfaction about your recent stay at the Hotel Best Western Atrium with us.
We hope to welcome you during your next trip in Arles or Provence. Don' hesitate to contact me personnaly for your reservation, perhaps for Féria or Rodin Exhibition in 2013.
Best regards,
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Palm Beach Gardens, Florida
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 22, 2012

The location of the Best Western Atrium hotel and the city of Arles is a good base for traveling around Provence. The hotel is right outside the walls of the old city. The hotel's rooms have comfortable beds and good space. Clean bathrooms.
After driving around the Provence area and getting lost and finding your way to the beautiful hill towns, it's comforting to come back to a good room and a good bed.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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laparicio, General Manager at BEST WESTERN Atrium Arles, responded to this review, October 25, 2012
Dear Guest,

Many thanks for sharring your satisfaction with us.
I am really pleased to read your comments about our services and location, it would be a pleasure to welcome you back next year, in our beautiful city, with all expositions due to "Marseille Provence 2013". The hotel location will stay idel.
Don't hesitate to contact us for your next trip in Provence or Arles.

Best regards,
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Bolsena
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 21, 2012

We stayed even after finding out that the car park promised was not available, we parked outside on the street in our rental car, not so happy about that, but was assured it would be ok, we left early to move our car, and forgot to get our best Western reward's so not our best, Best Western experience, other than that all good as marked, but nearly cancelled and went elsewhere, wehad pre-paid and it was late or we would have.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, Directeur général at BEST WESTERN Atrium Arles, responded to this review, October 25, 2012
Dear Sir,

First of all I would like to thank you for sharring yoru comments with us.
I am really concern by your parking experience in our proerty, and I am really sorry to read it.
We suggest a closed parking inside the hotel with 20 places, the place reservation is more than suggested. However, please feel to contact me directly and I will be happy to understand with you what is happen exactly.
Awaiting the pleasure to see soon.

Best regards,
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1 review
4 of 5 stars Reviewed September 27, 2012 via mobile

Well situated in the centre of town and very acceptable for the price. We had a single and double room which were both comfortable. The tea and coffee making facilities were welcome. There is a safe car park. The restaurant was good with well presented food even if, understandably, the menu was somewhat limited. The staff was helpful and very friendly. On-line booking was straight forward.

Stayed September 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, Manager at BEST WESTERN Atrium Arles, responded to this review, October 10, 2012
Dear Guest,

Thank you for sharring yoru comments with us.
I am more than happy to read yoru staisfaction about your stay in our property.
Don't hesitate to contact us for your next trip in our beautiful city, we will be pleased to welcome you again.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 21, 2012

placed very near the center and in excellent position for the market place it has all conforts and the breakfast is good. the staff is friendly and helpful, internet connection is fast but ive lost connection may times so a bit unreliable. overall good compromise for the price and it has a lovely swimming pool on the roof.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, Sales Department at BEST WESTERN Atrium Arles, responded to this review, October 2, 2012
Dear Guest,
I thank you for sharing your coment on Trip advisor.
I am glad you enjoyed our hotel and his central location close to shops and museum.
It is very generous of you to share such nice experience, we hope to have the chance to welcome you back soon at the Best Western Atrium Hotel.
We stay at your disposal for your future reservation.
Best regards
Sales Department
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Keller, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 19, 2012

Quit complaining.... It is a Best Western - not the St. Regis. Dauphine at the front desk was friendly and very helpful in making dinner reservations. We were there on the last night of the Feria and I am sure the staff had been over worked, but you would have never known. The location was fabulous and we had underground parking. Bravo.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laparicio, Manager at BEST WESTERN Atrium Arles, responded to this review, October 10, 2012
Dear Guest,
Thank you for have taking time to make a comment, it helps us a lot for improving our services every day and your satisfaction is our main objective.
Thank you for your congartulations to Delphine. We will be more than happy to welcome you again during the Feria period in April 2013, don't hesitate to contact us to reserve your stay.
Looking forward to welcoming you again.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Atrium Arles

Also Known As:
Best Western Atrium Arles Hotel
Best Western Atrium Arles Hotel Arles
Hotel Atrium
Best Western Arles
Arles Best Western
Address: 1 Rue Emile Fassin | Les Lices, 13200 Arles, France
Location: France > Provence > Bouches-du-Rhone > Arles
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 57 hotels in Arles
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Atrium Arles 3*
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