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“Not bad for the money....In need of refurb” 3 of 5 stars
Review of Ibis Styles Arles Palais des Congres

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Ibis Styles Arles Palais des Congres
3.0 of 5 Hotel   |   Avenue de la 1ere Division Francaise Libre, 13200 Arles, France   |  
Hotel amenities
Ranked #20 of 55 Hotels in Arles
Spain
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
“Not bad for the money....In need of refurb”
3 of 5 stars Reviewed August 24, 2011

This hotel was perfectly acceptable, but it needs to be refurbished. It´s tired throughout- from the lifts to the carpets....from the curtains to the beds- But it is not bad value, considering there is a pool and free high speed WI-FI. The restaurant is over priced for what it is, and so is the little fridge next to reception. Don´t eat the sandwiches!!! They are the worst I´ve ever tried, and at 4 euros a pop they are having a laugh.

You can walk to the centre of Arles in about 20 mins....but be warned, the walk is grubby and smelly, and takes you though the worst area in town. In fact, the hotel is based in a roughish area, and has terrible views.

The staff were great though....no complaints at all.


Also BEWARE OF THE MOSQUITOS!!! Which are in high numbers due to it being near a river.

  • Stayed August 2011, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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208 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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  • English first
  • French first
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English first
Saskatchewan
Top Contributor
104 reviews 104 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 28, 2011

I have had my share of driving in narrow alleys, with no parking anywhere. This hotel fulfilled my needs perfectly, I was able to park, and walk everywhere.
Loved that I could choose weather I wanted my breakfast in bed or in the dining room. The breakfast is far superior to what I have experienced. Coffee exceptional with all the trimmings I could want.
This is not your average shiny slick hotel, but everything was spotless and welcoming.
Loved the shoe cleaner in the hall at the elevator. VERY nice touch.

Room Tip: I was on the 7th floor - quiet, with brilliant view. Booked on the internet and got great rates.
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  • Stayed July 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milwaukee, Wisconsin
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2010

The staff at this hotel were all extremely friendly and helpful. The dinners in the hotel restaurant were fully acceptable. Rooms were clean and spacious. Plenty of car parking. Pool area looked very nice. There is a very large history museum close by and also a new park build to show how the Romans played in their day.

  • Stayed September 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 21, 2009

Stayed here for 1 night on business. Bed was uncomfortable and the entire hotel seemed to be in need of renovation. Room smelt of years of french cigarette smoking. Arrived late without a booking as my flight into Marseilles was delayed. Rack rate was EUR 130 without breakfast, but I guess you can prebook on the web for about half of that. Peeped into the breakfastroom to see what was served and found it was not worth the money. Hotel seemed to be filled up with coachparties that were all leaving on the same time, which meant that the capacity of elevator was insufficient. Decided to carry my suitcase downstairs only to find that door from stairway to be locked or blocked. Reception staff tried their best and service was overall much better than the hotel itself.

  • Stayed July 2009, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Recklinghausen, Germany
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 15, 2008

We travelled with a group and stayed from 2nd to 10th October. The rooms are in bad need of renovation, especially the bathrooms. The beds had a sheet and blanket. The blanket still had hairs on it from the previous guest(s). Towel changing was a problem - dirty towels were sometimes collected but not replaced, so we had to contact reception for clean ones. However, we often got new soap when it wasn't necessary, and one day had a grand total of five plastic cups in the bathroom, when two would have sufficed. The bathroom floors were not cleaned regularly, neither were the bedrooms. On arrival there was still some cellophane on the floor from a previous guest. This only disappeared when the room was hoovered four days later. Many of the group's televisions didn't work. This was only put right after asking two or three times.
The worst aspect was the food. There are two restaurants, one for individual travellers, the other for the groups. I can only comment on the "group" restaurant. Breakfast was baguette, but the semi-baked stuff which was never baked, so it remained squashy to say the least. There was no knife to cut it with, only a guillotine which squashed it even more. There was one sort of mild, insipid cheese and one sort of boiled ham which was always wet - presumably from plastic packaging. Coffee was dispensed from a big metal pot with a tap - OK for a youth hostel perhaps, but not to be expected in a three-star hotel!
Dinner was a little better. We had an excellent vegetable soup one evening. The fish and meat dishes in general were very good, but the vegetables often cooked beyond recognition. Except for one evening when fruit was offered, the dessert was normally a sticky gâteau. The only nice member of evening staff, an Asian-looking young man, always offered fruit when somebody declined the gâteau - this is the only positive comment I can give. He was excellent! The other evening staff often tried to overcharge for the drinks, adding an extra beer here and there.

  • Liked — it was possible to open the window, so didn't need air-conditioning
  • Disliked — the plastic shower curtain
  • Stayed October 2008
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Bristol
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 15, 2007

Massively overpriced at 130 euros for a twin-bed with no breakfast, bath panel rotting, bath tiles all smashed and not replaced, decor awful, nowhere to go in the hotel where people weren't constantly smoking at all hours of the day and night, the lobby, bar and seating area all stank of it. We arrived late otherwise we would have walked out as soon as we saw the room. This place is not worth 30 euros a night, let alone 130.

  • Liked — nothing
  • Disliked — Cigarette smoke everywhere
  • Stayed April 2007, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed September 26, 2004

I loved Arles. We visited during the Festival de Riz. This featured a 3 day bull fighting event (the bulls were not killed). It was a lot of fun. The Camargue is also a definite must see.

This Mercure hotel is located conveniently in the vicinity of both the Camargue (30 minute drive) and the Arles City Center (20 minute walk).

The service was OK, room/bathroom average but clean, no safe in the room, but safety deposit box available in the hotel front desk.

My only real negative feedback is, in order to get to the Arles city center you must walk 20-30 minutes and pass under the freeway, driving/taxis aren't really options. So in the evening, we decided to walk to the city for dinner and fun. We decided to stay late to watch the bull fight festivities. But afterward we had to walk back to the hotel (under the freeway). It was very deserted and dark so it was a little scary. Once we got there, we found that the entire hotel is in this closed gated area and you had to use an intercomm to get the front desk to open the gate for you. If you are parking a rented car, this is reassuring, but a little intimidating for foot traffic in the dark.

Should maybe pick a more centrally located hotel if your main goal is to visit the Arles city center.

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Additional Information about Ibis Styles Arles Palais des Congres

Address: Avenue de la 1ere Division Francaise Libre, 13200 Arles, France
Location: France > Provence > Bouches-du-Rhone > Arles
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 55 Hotels in Arles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Styles Arles Palais des Congres 3*
Number of rooms: 80
Official Description (provided by the hotel):
The hotel is 1km from the old town centre of Arles and features 80 rooms. A short stroll from the Convention Center and Arles Museum of Archaeology. Restaurant, bar with terrace, conference rooms. Poolside breakfast & meal available in summer. Outdoor closed free carpark. ... more   less 
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Also Known As:
Accor Arles Camargue

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