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“Interesting and individual” 4 of 5 stars
Review of Grand Hotel Nord-Pinus

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Grand Hotel Nord-Pinus
4.0 of 5 Hotel   |   Place du Forum, 13200 Arles, France   |  
Hotel amenities
Ranked #21 of 55 Hotels in Arles
Bath, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Interesting and individual”
4 of 5 stars Reviewed September 18, 2012 via mobile

The hotel is very well located in the best square in old Arles. The Place du Forum is ideal for exploring Arles on foot as everything is close at hand. The square has a number of bars and restaurants including Van Gogh's subject, the Cafe la Nuit.

Our room was a straight forward double and adequate but not over spacious. The hotel has charming memorabilia of turn of the century bull fighting, and we also found the staff to be charming.

If you need to park at the hotel then youust reserve in advance. But the next advice is not to take your car into the old town, instead park by the tourist information centre.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    46
    35
    15
    7
    10
See reviews for
4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
seattle
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2012

This hotel screams character. The first thing you see on entry is a cool antique conical chandelier hanging above a spiral staircase with wrought iron railings. You can virtually feel Picasso's ghost drinking in the bar downstairs. The hotel is in a great central location, facing the Place du Forum and its many outdoor cafes. The room we had was plenty spacious enough, as was the bathroom. The bed was comfortable and the shower pressure excellent. And we can't say enough positive things about the staff, particularly the wonderful Christina, who instantly makes you feel as if you've been her lifelong friend. This is not a modern hotel, so if you're looking for a Westin experience stay someplace else. But if you want a charming, fun, comfortable hotel with great history and character, this is the place for you.

Room Tip: Front rooms can be noisy at night
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laval, Québec
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 12, 2012

This Hotel is right in the middle of the old town, so don't expect the luxe of a newer hotel.
The rooms are small but clean and comfortable.
People were very nice from the desk person to the waiter at the outside restaurant and the food was great.
P.S.
We loved the feeling of being in the heart of an old city with lots of history.
We recommend it strongly

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint-Remy-de-Provence, France
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 3, 2012 via mobile

First, one dot rating is far too much. You offer me no possibility of less. Group of 8, all local residents, some well known professionally for decades in the area, tried to take after dinner tea and coffee on the terrace having agreed it with those operating the said hotel restaurant in the square outside. It is very difficult to describe our reception with polite language. The behaviour of the woman 'manager' was so hostile that had we not placed orders for tea and coffee already we would have accepted her invitation to just leave. She objected to staff arranging tables so 8 could sit together and from there it went down hill. All of us agreed that such rude treatment was extremely rare. The very sad truth is that this is a hotel-restaurant that has had an dreadful reputation for years-decades. We went there in the nineties and because of the experience and word of mouth have not been back until this evening!
We returned because we heard a young very good restaurant team had moved in to try a larger project. I wish them well but with that woman in the background I would advise them to move elsewhere as soon as they can contractually do so.
As to the Nord Pinus - avoid!
As to the so called 'GRAND' Hotel Nord Penus our advice is - admire the building, step in and admire the decore and that a coffee of what ever somewhere else!

Stayed July 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 27, 2012

If you are looking at TripAdvisor wondering where on earth you should stay in Arles... please... don't stay at this hotel. I have stayed all over the world in all kinds of establishments from the Crillon in Paris to more humble [yet] wholesome abodes... but this one takes the cake. I booked for 2 days and once I had arrived... decided to stay for four. The booking was confirmed not once... but twice... by both the Receptionist and the Hotel Manager. Imagine my horror then... when I returned to my room on the fourth evening [after a glorious day touring the lavender fields] to find my room occupied by somebody else! My clothes... my personal possessions... my art gear... laptop and camera gear had all been hastily thrown into my luggage... my personal effects tossed into a shopping bag provided by the hotel... and left at reception for my return. Imagine my shock when I opened the door to my room to find somebody else's things there [another terrible situation - I should never have been allowed access to somebody else's room] By now in a panic I returned to reception where I was informed of the error... and then unceremoniously marched to a nearby hotel with the lame excuse that they had mixed up the booking and I would be offered dinner at their establishment in return for any inconvenience. Inconvenience? It was pure impudence. To add insult to injury a couple of my dresses which had been hanging in the wardrobe were missing from my belongings and had to be brought over to the new hotel upon request. I have not... in all my years of travelling the world... experienced such unprofessional and incompetent behaviour. Please... avoid this hotel at all cost. You can not leave for the day in confidence... knowing you will have somewhere to sleep that night.

Room Tip: Choose another hotel. Please. You will be glad you did.
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  • Stayed June 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, Massachusetts
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed June 3, 2012

A grande dame where lots of famous people have stayed, including Cocteau, Hemingway and Fritz Lang. Also bullfighters. There are some great photos by the elevator. They'll bring up breakfast and you can have it on the open terrace -- heaven. The location, on Place du Forum, a popular meeting place, can be noisy and touristy, but it's very convenient to great restaurants and places to visit. They have a restaurant but it's expensive: 27 euros for dejeuner, 18 for a simple breakfast of croissants, bread, coffee. A tip: If, like us, you like fruit and yoghurt and maybe eggs, not just croissants and coffee for breakfast, the Hotel D'arlatan, a block away, has a great buffet breakfast served in a lovely old courtyard, for 15 euros: non guests allowed.

Room Tip: We originally booked the cheapest type of room which was tiny, so we asked to see the superior room...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 17, 2012

The hotel is in a very nice spot, on place du forum in pittoresque Arles.
The downstairs area, lobby, bar, are spacious and has a typical Provence, kind of subtropical feel. Grand stairs lead to the upper floors where the rooms are.
We were in a Superior Room. And I would have rated the hotel Excellent if only the superiority of such room was to be felt.
The room was decorated in an eclectic style of diverse antique pieces. Nothing wrong with that.
But the room was crowded with all that furniture. But the bed was crap. It consisted out of 2 large antique beds, and a very soft matress. Not nice if you're a couple.
The bathroom could also use some refurbishment. It looked a bit run down, not in a cool provencale way.
Breakfast on place du forum is a good place to have breakfast: order the american breakfast, not the continental one.
The room didn't feel superior. The downstairs area did.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Nord-Pinus

Address: Place du Forum, 13200 Arles, France
Location: France > Provence > Bouches-du-Rhone > Arles
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Arles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Nord-Pinus 4*
Number of rooms: 26
Official Description (provided by the hotel):
Small hotel with Old World Charm in building dating from 1850; restaurant; multilingual staff; located in city center. ... more   less 
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Also Known As:
Grand Hotel Nord Pinus
Grand Hotel Arles

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