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Apartment Beffroi overlooking the City Hall Market place

Aix-en-Provence
|
Condo/Apartment – 
2 Bedrooms, 2 Bathrooms, Sleeps 5

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
aussieita...
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fantastic location, spacious apartment - but be wary!!!!!”
3 of 5 stars Reviewed August 6, 2013 for a stay in July 2013
2
people found this review helpful

We stayed at this apartment in July 2013. We are a family of 4. Our teenaged kids are 20 & 16.

The only positives about this apartment is that it is in a brilliant location and it is spacious.

Had we not encountered the following issues we would have rated the property a lot higher:

The apartment is located on the second floor. There is no elevator.

When we arrived the owner/manager made no attempt to assist us with our suitcases, although he did assist my wife.

The owner/manager was eager to leave immediately we arrived. Given we arrived late in the afternoon, having spent the whole day travelling by train from Milan, we really did not look at the apartment properly. The apartment was given to us dirty. There were dust balls and the kitchen sink greasy.

We were prepared to put up with this and not complain.

Two days into our stay we noticed that the bathroom/showers were clogging and water was running into the front bedroom which faces the town square. We emailed the owner manager about this, however he failed to respond.

When you book this apartment you are forced to pay the full amount one month before your stay. You have no recourse if things go wrong eg the blocked shower drainage. We were forced each day to mop up the overflow!!!!

We hope the owner/manager takes these comments on board and rectifies these issues for fellow travellers.

4 of 5 stars How easy was it to book the property? 4 of 5 stars How helpful were the directions to the property?
3 of 5 stars How easy was key pickup/access to the property? 3 of 5 stars Overall condition of the property
4 of 5 stars Bedding & mattresses 4 of 5 stars Kitchen & utensils
2 of 5 stars Bathroom cleanliness 3 of 5 stars Other facilities & amenities
2 of 5 stars Service
Liked best: Location
Liked least: The fact that we were ignored about the shower drainage
Traveling group: Teenagers
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 6, 2013
Hi Rose,

I think you were aware that there is no elevator in the building, it is noticed on the website, and you asked me before booking the apartment
Concerning the cleaning and the shower, I think that you should have call me and I could have fix these small details very quickly.
I have no possibility to show at the cleaning company what is wrong if you don't let me know in time !
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Manager
Aix Appartements
33646152897
Speaks English, Spanish, French
Listed since : Jan 2013
Calendar Updated: 11 days ago
Note: Response rate information for this manager is unavailable.
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