My girlfriend and I stayed here in July for just over a week, and we wish we could go right back, right now! Everything was great. We had a hassle-free time in Aix, and now we sort of regret spending that extra day in Paris, and the two days we spent in Generargues ( even though the hotels in both cities were fine, just not as awesome as Aix ). We've already decided that next time ( and there will most certainly be a next time ), we're not wasting any time anywhere else; we're heading straight for Aix and staying at the Aquabella...it's the best hotel we've ever stayed at: service, location, food, and room quality were all above par, and even though we've stayed at far more expensive hotels in other countries, they've all lacked at least one aspect. This one hit the mark in every category.
Our room was very spacious, and clean. Maybe it's one of the recently renovated ones. We didn't have a balcony, but that was our fault for not booking that room type...oh well. We had good beds and a mini fridge, so we were happy. The bathroom was clean and in good condition. The only tricky thing was figuring out how to shower without making a mess - there's no shower curtain in many French bathrooms. We liked the ease of having lunch in our room, instead of paying for two meals a day in restaurants. We had cheese, bread, butter etc. in our mini fridge, as well as water and beer and juice. Cost us way less that way!
The hotel is built over Roman ruins of a thermal bath, which is neat; you can see some of the ruins behind glass, at the spa. They're working on a nice presentation area to showcase them. The spa is very popular with the locals; there were lots of women there every day, which is impressive, since the prices were pretty high for their services. It must be where the local elite go to relax. The pool area is very nice, they've preserved the old Roman wall and tower and it overlooks the pool. Very nice effect. The pool is almost an infinity pool, so it's great to lie around in the water and get some sun. There were plenty of chairs, but on the weekends they let the locals buy admission, so it got full for a while. The weather was perfect almost every day - apparently they have 300 days of sunshine per year in this region. No wonder all the rich people want to live there! The restaurant was very nice, the breakfast buffet was quite good. The other hotels we stayed at, could barely provide enough for a snack, but Aquabella had lots of variety and we could eat a very filling breakfast every day. We never had any problems with the elevator being busy, or line ups for the business station. Perhaps we were just lucky. We rented a car for a few days, and the parking lot down the street was fine ( a bit tight around the corners compared to North American parking garages ) and mostly available. Only once did we arrive to find it full, and there's other parking garages in the area.
The staff were great! We speak French quite well, but they all spoke very good English and the guests that didn't speak French seemed to have no trouble understanding them. They had great tips on stuff to do, and places to eat, and were always happy to answer even the strangest questions.
This is a very modern hotel, with modern amenities. If you are looking for a traditional French "boutique" hotel, keep looking. This is more like a French version of a Hilton or Hyatt, without the outrageous prices. We really enjoyed having a little familiar territory to come back to every night, as opposed to the other hotels we stayed at, having dark hallways, tiny elevators and cramped rooms. This one felt a bit more like the hotels back home, but that was not a bad thing, in our minds.
Our stay in Aix was our best holiday to date, however most of the other things we enjoyed were in the town ( restaurants, shops, historic sites, cafes, street musicians etc.), or in nearby towns, so....they don't really apply to a review of the hotel itself. We can recommend, though, that you check out La Ciotat, a terrific beach area nearby. Beautiful. And don't forget to drive around the Luberon mountains and valley - that's some of the finest scenery in France...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.