The room was not as nice as those pictured in the photos. As other people have mentioned already the furnishings looked outdated and in need of replacement. The tub in our room did not drain properly and also the lack of a curtain made it difficult to take a proper shower. The bed was also extremely hard by our standards. The location is great but we will not be going back to this hotel. We were dissapointd when we saw our room. It had a depressing vibe. Cleaning staff do the best they can but the run down nature of the hotel did nothing to help their efforts.
As well, on our way out to dinner one night, someone approached us in the lobby and asked for our room key claiming to be staff. We had never seen this particular person before. So we were reluctant to hand over our key and did not. They turned out to be the designated front desk staff for the night but they were dressed in street clothes and did not appear affiliated to the hotel. The person who checked us in also never mentioned leaving the key at the front desk. We think the staff need to be more clear and professional with these procedures. Not a particularly welcoming staff.
- Also Known As:
- Grand Hotel Aix En Provence
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