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“Good hotel but not restaurant” 4 of 5 stars
Review of Mercure Aix en Provence Ste Victoire

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Mercure Aix en Provence Ste Victoire
4.0 of 5 Hotel   |   La Galiniere Rn 7, 13790 Aix-en-Provence, France   |  
Hotel amenities
Ranked #18 of 68 Hotels in Aix-en-Provence
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237 reviews from our community

Traveler rating
    68
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    35
    20
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Minneapolis, Minnesota
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 25, 2014

This is a "nice" but not special hotel in the middle of nowhere. The exterior is pretty, but the interior is just normal chain hotel. Perfectly fine for a spot to sleep, but it is quite a distance from Aix and there is no where to eat near there except for the pricey dining room.. Room was clean, everything worked, just not what I would consider four star. Since they want over 20 euros for breakfast, skip it and head down the road towards Aix to eat at the Moulin de Paiou bakery where you can watch them make the croissants. Pain au Chocolat still warm from the oven is heavenly. Next door was a garden center which was a fun visit if you are a gardener. Look for the Lapin Geante des Flanders (Big, big bunny!)

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANCOIS F, Directeur général at Mercure Aix en Provence Ste Victoire, responded to this review, July 11, 2014
Google Translation
Madame, Monsieur,

En répondant à notre enquête, vous avez pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel, et nous vous en remercions.

Nous sommes désolés que la prestation n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.

« dans un soucis de satisfaction pour notre clientèle et afin de rajouter des prestations supplémentaires à notre offre actuelle, nous procédons a des travaux situer sur l’ancien parking, bientôt, nous mettrons a votre disposition 32 nouvelles chambres dont certaines en duplex, de nouvelles salles séminaires, une bibliothèque et une salle de fitness, ces travaux n’entame en rien la qualité de la prestation qui vous est réservé.
Néanmoins, nous sommes à votre entière disposition afin de prendre en compte toutes vos remarques et ce 24h/24 afin que votre séjour parmi nous soit en tous points semblable à vos attentes. »

Soyez assuré(e) que les mesures correctives nécessaires sont d’ores et déjà mises en œuvre afin d’assurer un niveau de qualité conforme à vos attentes, et de regagner votre confiance lors d’un prochain séjour.

Dans cette attente, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
US
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 27, 2014

Stayed there for business last week. The hotel staff was nice and attentive. The hotel is located on a busy street not far from a small town.
Rooms are small but comfortable. Don't like the square pillows, would have liked to have more than two. Room was clean but the bed not confortable
There is no elevator but this is not a problem.
The breakfast was good and the restaurant really excellent. A little on the pricy side but worth the money if you don't want to drive for dinner.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANCOIS F, Directeur général at Mercure Aix en Provence Ste Victoire, responded to this review, June 11, 2014
Google Translation
Madame, Monsieur,

En répondant à notre enquête, vous avez pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel, et nous vous en remercions.

Nous sommes désolés que la prestation n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.

Soyez assuré(e) que les mesures correctives nécessaires sont d’ores et déjà mises en œuvre afin d’assurer un niveau de qualité conforme à vos attentes, et de regagner votre confiance lors d’un prochain séjour.

Dans cette attente, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Theydon Bois, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 24, 2014

Stayed at this hotel with family to attend niece's wedding in Aix. On arrival, staff had no problem with exchanging very 'compact' ground floor room for a more appropriate, more comfortable first floor room. Daughter had a lovely large room for her husband and two children that had a Nespresso coffee machine (!). We would have preferred to stay the extra day before the wedding to enjoy a relaxing day in the gardens together, but French Air Traffic Control strike and Ryannair conspired to prevent that! However, the pool was a little unclean (leaves on the bottom, which didn't appear to have been cleaned). Felt extremely secure - gates locked when we arrived back from the wedding.
Only real disappointment was the poor restaurant experience, where we were kept waiting far too long. First patrons in the restaurant, but because wrong food was delivered twice and seemingly being put to the back of the queue each time, it got so late that half of our party had to leave before the end of the meal eventually came.

Room Tip: First floor rooms are much better. Road side very noisy, especially if you like window open for vent...
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRANCOIS F, Directeur général at Mercure Aix en Provence Ste Victoire, responded to this review, June 11, 2014
Google Translation
Madame, Monsieur,

Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel.

Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes.

Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Top Contributor
100 reviews 100 reviews
44 hotel reviews
Reviews in 51 cities Reviews in 51 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed April 29, 2014

Clean decent room in a hotel well located in the heart of Aix with everything to see and eat in the vicinity, all within walking distance.

The only down side was that the room could get rather warm as the night went-by that we had to sleep with the windows opened but we were kept awake a couple of times due to the street activities that went on till late at night and the wee hours of the morning as the hotel rooms are not that high above the little street below.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Aix en Provence Ste Victoire

Address: La Galiniere Rn 7, 13790 Aix-en-Provence, France
Location: France > Provence > Bouches-du-Rhone > Aix-en-Provence
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 68 Hotels in Aix-en-Provence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Aix en Provence Ste Victoire 4*
Number of rooms: 30
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