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“What an awful hotel” 1 of 5 stars
Review of Premiere Classe Rouen Ouest - Petit Quevilly

Premiere Classe Rouen Ouest - Petit Quevilly
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Premiere Classe Rouen Ouest - Petit Quevilly
2.0 of 5 Hotel   |   112, Avenue Jean Jaures, 76140 Rouen, France   |  
Hotel amenities
Ranked #39 of 52 Hotels in Rouen
Reading
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“What an awful hotel”
1 of 5 stars Reviewed June 8, 2010

We had booked a room for one night - thankfully. The indoor corridor (unusul for Premiere Classe) smelt of something that seemed to be a combination of urine and smoke, unfortunately the room smelt about the same. The room decor was old, way past its service life, with bits of formica missing and peeling from the units. The bed cover had burn holes in (we had asked for a non-smoking room) and the sheets, although probably laundered, were badly marked. The en-suite had a bath (again unusual for a Premiere Classe) which was also old and had mould around he joints.
There was no receptionist so we couldn't change rooms so we decided that we wouldn't stay there (we would have prefered to sleep in the car!) and we went elsewhere.

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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47 reviews from our community

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    9
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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  • French first
  • Italian first
  • Japanese first
  • Any
English first
United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 19, 2009

We stayed in this hotel for one night only - thank goodness. It was difficult to find with the directions from the internet provided. To reach our room we had to go by elevator to the second level. The hall was in darkness. We only found out on leaving (when we saw a maid press the button) that you have to turn the lights on yourself. Obviously an automatic timer would turn them off again after a set time. Difficult to do when you have never been to the hotel before, nobody thinks to point this out, you are tired usually on arriving at your hotel and your arms are full of luggage. The room was reasonably clean, which is about the only good thing I can say about this place. The layout of the room is shocking. The double bed (small) was situated with the head of the bed under the bunk bed mounted on the wall. So, when you get up from the bed below, you strike your head on the metal bed above. You only do this once I can tell you. I have photos of my cut and bleeding head for proof. I am sure there are many people throughout France with a cut/bump and bruise on their head from staying in Premier Class hotels. (We also stayed in this chain hotel and the bed configuration was the same). When we went down to breakfast in the morning we encountered a non-speaking receptionist who managed to tell us that we had to pay for the childrens' breakfasts. We thought that we had done this the night before when we paid for two breakfasts. The receptionist took our payment for a family room - two adults and two children, so why not charge us then for two children? We assumed that children were not required to pay for breakfast. So the non-speaking, quite arrogant man on reception at breakfast time made us pay for two breakfasts for the children - over 5 euro each, a ridiculous price for small children. My husband asked for a receipt but the receptionist would not give him one. Amazing how his level of understanding of English changed to suit his purpose. Could it be he was taking the money on the side which is why he was not willing to issue us with a receipt? Breakfast was miserable. A choice of two cereals, the cutlery was plastic tea spoons, only the butter knives were metal. You had to eat your cereal with a plastic teaspoon and stir your coffee with a plastic teaspoon. There were bowls and no plates. We asked for plates for our toast and were told no, no plates. Only bowls. A dreary, depressing breakfast room, the only attempt at decoration was a large pot of oversized sunflowers in one corner.

  • Stayed April 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premiere Classe Rouen Ouest - Petit Quevilly

Address: 112, Avenue Jean Jaures, 76140 Rouen, France
Location: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Hotel Style:
Ranked #39 of 52 Hotels in Rouen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Premiere Classe Rouen Ouest - Petit Quevilly 2*
Number of rooms: 40
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