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“Not Good At All” 2 of 5 stars
Review of Hotel Rouen Saint Sever

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Hotel Rouen Saint Sever
3.0 of 5 Hotel   |   20 Place de l'Eglise Saint Sever, 76100 Rouen, France (Formerly Comfort Hotel)   |  
Hotel amenities
Ranked #32 of 52 Hotels in Rouen
Salisbury, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Not Good At All”
2 of 5 stars Reviewed June 3, 2013

We were booked into his hotel for the last week, forty of us by a Tour Operator who specializes in arranging tours for choirs etc. The rooms are tiny and the bathrooms even more so. There is precious little room for hanging clothes and the hangers are unreliable. We were informed that the bar and food would be available every evening until 10.30pm. Not so. It was not open on Saturday, Sunday and Monday of the week we were there. The Reception staff were very good and helpful but they are very short of staff and, on occasions, one member of staff was running the bar and reception and answering the phone. My advice would be that, if you are staying any longer than one or two nights, don't stay at this hotel. It was clean and linen was changed every day. Big advantage is, I suppose, is that it must be very cheap and convenient for the Rouen Metro system

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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136 reviews from our community

Traveler rating
    11
    40
    56
    24
    5
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
west mids
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 15, 2013

This is a very good hotel to stay in to see the sights of Rouen.
You can have breakfast in the hotel we didn't as around the hotel there are some great patisseries where we bought croissants etc. Note if you stay on a sunday as part of your break the only places we found open were in the main square off the theatre de arts tramway station.
If you are arriving by car strongly suggest you park in the st sever shopping centre car park brown area no. 39 as there is access to the hotel from the car park via a secure entrance/lift.
In the centre there is a great place to eat la chalet next to the cinema 4 people around 60E.
Go through the centre to the tramway and buy a ticket 1.50e travel away from the city then back to the gare verte. great trip the tickets are 'live' for 1 hour so see as much as you can.
To park the car in the centre the hotel will give you a pass to exit 4.50e this is each time so if you leave the car there for 2 days as we did we only paid 4.50e to park great deal.

Room Tip: park the car and use the tram 1.50e and car park 4.50e brilliant
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Solihull, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 4, 2013

We took 41 children aged 12-15 to this hotel for two nights in March. The hotel was very welcoming and good value for the price paid. The rooms were basic but clean and well maintained. Breakfast was typical French breakfast with a few extras thrown in such as fresh fruit salad.
With so many students it was useful to have a commercial center next door with shops, eateries and a cinema - and it was only a 10 minute walk into the center of Rouen.
The daytime staff spoke good English, the night porter struggled a little but was most helpful. They even allocated a conference room for our use with the students.
Only criticism would be that the bar shut quite early.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cirencester
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 16, 2013

Greeted by a beaming smile from the receptionist on our fairly late arrival. Room perfect, although the bathroom was 'bijou'. Knees were virtually touching the wall when one was on the loo. And I"m not a large person. But all was clean & bed comfortable. Breakfast was pricey - 10E, so we went out and bought croissants at the nearby boulangerie. That price is fine if you're someone who eats a lot. But if you're a light eater at breakfast, then it's cheaper to get it from the shop.
Location is interesting - incorporated into a Shopping Mall and at first sight we worried about that, but it's fine. And in fact ideal as there is an excellent eatery in the Mall that stays open until 10pm.
Parking is in the underground car park linked to the Mall, which has security staff. And only cost E4.50 via the hotel. Bit tricky to get to due to one way system, so use your GPS if you can.
Only thing against the hotel really was that they don't do evening meals at the weekend (Fri - Sunday). But as the eatery (Le Chalet - see separate review) in the Mall worked out well, that is a minor point.
Would definitely use again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Fareham, United Kingdom
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 24, 2013

We stayed 3 nights at the Saint Sever and had a great time. The first room smelled of smoke, but got moved to another which was fine. Conveniently located by the shopping centre and the MJC rive gauche sports hall/roller hockey rink.

Parking was absolutely fine under the shopping centre and very reasonably priced.

I've read some complaints about the shower and whatever... listen... you're paying €40 per night for a hotel room within 10 minutes walk of the city centre. The place is clean, the staff are very friendly, but you don't have a marble bathroom... big deal.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Ukraine
Top Contributor
85 reviews 85 reviews
11 hotel reviews
Reviews in 40 cities Reviews in 40 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 11, 2012 via mobile

The hotel is economical and the service quite good but it has its disadvantages.One of them is this famous parking in the shopping center which was impossible to find and it was very uncomfortable.We came to Roen very tired and after the third attempt to find this parking I started getting angry.The room was very little and at the beginning they gave us the one with the bathroom which didn't work.The girl at the reception had always been very kind and let us choose the other room.But in 2 others there was something wrong toi.As a result the first evening appeared to be a nightmare-searching for the parking and running from one room to another. Among the advantages I want to underline a beautiful view from the window and the work of a young lady at the reception who had always been very kind.If you don't need to spend a lot of time in a hotel but use it as a place to sleep the night it could be an acceptable variant

  • Stayed September 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffordshire
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 21, 2012

Good for a stopover. Rooms not huge and looking tired. Bit of a walk to the city centre. Friendly staff. Car parking great - but takes some finding. Reasonably priced - will visit again.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Rouen Saint Sever

Address: 20 Place de l'Eglise Saint Sever, 76100 Rouen, France (Formerly Comfort Hotel)
Location: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #32 of 52 Hotels in Rouen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Rouen Saint Sever 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Saint Sever Hotel Rouen
Saint Sever Rouen

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