The good news is that this hotel is in an excellent position just a short walk to many excellent restaurants, shops. tourist attractions and, as the name suggests - the old market. Now for the bad news....most bedrooms are decorated in a dark, dreary and depressing shade of brown with matching brown paint on the woodwork and coordinating dark brown net curtains with grubby (and smelling of cigarette smoke) red curtains. My husband said it was the first time he had stayed in a room where he couldn't read a book or newspaper in the room - either in daylight or with one of the feeble red shaded lamps switched on! Apart from the dark room, we were next door to a 'store/linen cupboard' with a very squeaky door. For some unfathomable reason the cupboard was in use at 4 o'clock in the morning for the 4 nights we occupied room 102 (1st floor). If the staff needed to access the cupboard for linen at 4 am they have our sympathy for their early start, but we felt a bedroom should not have been next door to something in constant use during the early hours.
I can imagine one of the British tv 'Hotel Inspectors' having a field day with this hotel - it could have been so much better with a little more effort. The beds were comfortable and bed linen good but small thin off-white towels were a disappointment. Fairly basic aspects were neglected, i.e. poor housekeeping, general 'grubbiness' and apart from a
curtained alcove for hanging clothes, no actual drawers for underwear, socks etc and no decent mirror (in good light for make-up/hair).
The entrance to the hotel was poor, half dead plants outside gave a bad first impression and cars were parked across the entrance. Guests needed to walk through the dining area to reach the lift or grubby staircase. The breakfast area was over-crowded and unattractive and the food was typical of a 3 star below-average hotel. No variation, each day we had same 3 cereals, same flavour yoghurts, same cheese and ham and below average croissants. (Shame, as the quality and range of bread, pastries etc in the nearby shops was superb).
We needed to report that the room key had stopped working on 3 occasions and each time found no one on duty on the reception desk. The light switch was loose and could be dangerous (bathroom light) and again we couldn't find anyone on duty.
The old adage is true...."You get what you pay for" and this is only a 3 star hotel after all. I would not recommend it and would hope, with a bit of research, anyone planning a visit to Rouen could find somewhere nicer. If not, avoid room 102!
Avoid room 102 on 1st floor and all rooms on ground floor
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.