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“No air con!” 3 of 5 stars
Review of Ibis Caen Centre

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Ibis Caen Centre
3.0 of 5 Hotel   |   6 Place Courtonne | BP 3086, 14018 Caen, France   |  
Hotel amenities
Ranked #17 of 44 Hotels in Caen
Kilkenny, Ireland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“No air con!”
3 of 5 stars Reviewed July 29, 2014

Arrived here at the end of July after a long drive, it was very warm. The hotel is city centre so within walking distance of anything you want to see. The staff were friendly when I booked in but I forgot to ask one important question. ....air conditioning! The room was small and faced to the back looking over a small garden but even with the windows open was hot and stuffy. It was impossible to sleep. If your booking this hotel make sure you have air con if it's available!

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JYGUTH, Directeur général at Ibis Caen Centre, responded to this review, August 4, 2014
Google Translation
Monsieur,

Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Caen Centre.

Vous avez gardé un souvenir mitigé de votre séjour du à un problème de climatisation dont j’ai pris connaissance. Sachez que nous en sommes désolés et je vous présente mes sincères excuses pour ce désagrément.

Toutefois je me permets de vous informer que notre établissement est bien climatisé et que votre problème était sans doute du à un disfonctionnement du boitier de commande de votre chambre.
Sachez que mon équipe est à votre sercice 24/24 pour répondre à toutes vos questions.

J'espère qu’en dépit de ces contrariétés, je pourrais continuer, à la faveur des améliorations apportées, à vous compter parmi mes clients.


De nouveau, je vous remercie et vous présente mes sincères salutations.

Jean-Yves GUTH
Directeur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Clarksville, Tennessee, United States
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 9, 2014

We were fortunate to stay at this hotel as we had made a mistake in booking a hotel there and because of the D-Day events going on nearby all of the hotels were booked. Fortunately, they were able to accommodate us and the staff was beyond friendly. The rooms are clean, the hotel is clean, the price can't be beat, the location is directly across the street from the train station - absolutely no steps in the short walk from the train station to their reception desk. If I could give this review more than excellent rating I would. One evening we came back to the hotel a little disturbed and the staff at the desk seemed to see that on our faces I guess. We explained that we had tried to order at a restaurant very near the hotel and ended up leaving without dinner because we couldn't communicate with the staff there at all. one of the staff members actually walked us back to the restaurant and helped us order. Each time we left the building they always asked if everything was okay and if we needed anything. They were always willing to go out of their way to provide excellent customer service. When we go back to Caen we will most definitely stay here again!!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billinghay, United Kingdom
Top Contributor
124 reviews 124 reviews
40 hotel reviews
Reviews in 55 cities Reviews in 55 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed May 28, 2014 via mobile

Two night stay here nothin to complain about here , comfortable beds clean room pleasant staff and very good breakfast coupled with excellent location what more do you need? Tip when arriving park car first in underground parking before checking in press button at car park entrance and yor in they will give you code to get out when wish to take car out

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Caen Centre

Address: 6 Place Courtonne | BP 3086, 14018 Caen, France
Location: France > Normandy > Basse-Normandie > Calvados > Caen
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #17 of 44 Hotels in Caen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Caen Centre 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Ibis Caen Centre hotel is in the heart of the historic city of William the Conqueror. From the hotel, you can visit on foot the two abbeys and the Ducal castle. By car, you are close to the Normandy Landing beaches. 101 rooms, including 4 for disabled guests, are available for booking. It has a restaurant, a bar open 24/24 and pay parking, 11 meeting rooms and Wifi wireless broadband Internet access for its guests on a business trip. ... more   less 
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Also Known As:
Accor Caen Centre

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