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“OK price if you don't mind dirt/unclean” 1 of 5 stars
Review of Novotel Caen Cote de Nacre

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Novotel Caen Cote de Nacre
4.0 of 5 Hotel   |   155 Rue de la Delivrande, 14000 Caen, France   |  
Hotel amenities
Ranked #19 of 44 Hotels in Caen
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“OK price if you don't mind dirt/unclean”
1 of 5 stars Reviewed September 8, 2013

We stayed at this hotel in July 2013.

* Price
* Location outside of city center
* Normal shower (unlike some bathtub/shower combos that you may encounter in various parts of Europe)
* Parking was free

* We stayed when it was warmer and there is no air conditioning in your room. The hotel is supposedly "air conditioned" but don't expect a comfortable temperature. There is no fan. We actually went to a local store and considered buying a room fan but couldn't find one reasonably priced. You could leave the window open, but we were on the first floor and the security of leaving the window open at night was questionable. Further, the hotel is located right next to a busy street, so you'd hear a lot of road noise.
* Poor cleanliness -- much of the hotel could have used a really good deep cleaning. The floors were absolutely nasty everywhere. Our chair in our room had stains on it. Thankfully, the towels seemed clean. Our expectation is that during a daily clean, that the room actually will be reasonably clean for the next day, but we found hair that we assume was ours obviously on the bathroom floor.
* Smell - the room had a wonderfully unidentifiable smell about it -- we don't know what it was, but thankfully it went away.
* The breakfast, while it should have had the same things every day, seemed that the employees would frequently forget one or two of the items, and then leave plates empty once other guests ate whatever it was.
* The breakfast plates -- I thought I had a picture of these -- but they were often very unclean. Food stuck to plate after plate after plate. It wasn't just one day either. We stayed more than 3 days, so we experienced this every day.
* While the location was handy for the various major highways of France, the location of the hotel itself was unusual as it required you to drive by the hotel (in other direction, but to the North was the entrance), take an odd exit, and then travel down a one way street.
* No decent food options within walking distance (we found a decent market/grocery a short distance away that we used several times)
* We've stayed in other nice Novatel hotels, but this definitely was at the bottom. It's in desperate need of an update.

Overall, we definitely wouldn't recommend it, and wouldn't stay there again.

Room Tip: No room is a good room.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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370 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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  • English first
  • French first
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English first
Sindelfingen, Germany
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 6, 2013

Location was great, within 1 hour of most beaches we wanted to visit. Room was great, had a sleeper sofa that converted into two seperate sleeping beds, carpets could of used a cleaning. Staff was very helpful adn spoke excellent English. Nearby was a Carrefore and McDonalds, downtown was a short metro ride away. You can walk to the metro stop.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 27, 2013

First time I stayed here, long term Accor customer and fan.

Firstly, the hotel is not in the best location. In a bigger city, it would still be considered very central, but as Caen is not that big, it is actually very much on the outskirts. The location is an industrial estate on the peripherique. Having said that, this means I found it fairly quiet, it benefits from secure parking, and it is a mere 10 minute tram ride (€1.35), with a stop just round the corner. At night, it is definitely a cab ride, which is a difficulty in a town famed for a lack of taxis, and when you do get one, the 5 mins it should take stretches easily to a 12€ charge and a more executive driving style. Having said that the cabbie has to earn a living, and in London a 5 min ride at night usually costs at least £6 in the suburbs and a lot more in the centre. The hotel is nice, well turned-out, the included secure parking is a bonus, and the staff were really friendly, professional and incredibly helpful. The bar closes at some point at night, which is a shame as there is 24 hour concierge and in other hotels they would be happy to serve you. Having said that, you have to appreciate it is France, where normally such places expect only staff with a Diploma in Barmanship to ever set foot behind the bar, so somewhat understandable. And there is an over-proced mini-bar (in wihch I recommend you store the drinks you bought from the supermarket). The bar looks nice though, and the bar/resto has a great area to sit outside which is really nice for relaxing. The room was comfortable with a great bed - this is a serious commodity in France, so do not take this lightly! It had air-con, though I didn't have cause to play with it, and you could open the window. Bathroom was clean, and the triple we had had a separate bathroom and WC, which is excellent foresight when you have a room for 3/4 people, nobody usually does this and it is a real benefit - great planning. Lots of friendly housekeeping staff - we only had 2 towels but no probs getting some more. Lots of rooms on the groundfloor with no step access, which is really good if you have mobility issues. The room was also spacious and had everything you could want, and was clean, comfortable and pleasant to be in. Free Wifi is still something to be credited for in France (where they still believe the internet won't take off) so bravo Accor for providing some good free Wifi (only used a phone but have used laptop in other Accor without problems). For the kids there is a play area in reception and also an XBox 360 with Fifa set up (though my mate said one of the controllers had several non-functioning buttons).

Outside there is a small garden which is nice for relaxing in good weather, and a 'pool'. Unfortunately the pool is really really small, and when we were there it was filthy. I know you cannot clean bugs out of a pool every five minutes, but this looked like it hadn't been cleaned for a while, the hygiene foot wash pool was really disgusting, and it really detracted from what should have been a pleasant part of my hotel stay experience. Regrettably this had been part of my booking rationale as well, and I would probably have chosen somewhere cheaper if I had known this. It is also a shame that there is not a fitness centre or spa on-sight. This is not a detriment per se, but when you're paying a premium in a non-central location it is nice to get something a little more than just a room, and the lack of cleanliness with the pool could have been redressed somewhat by some additional leisure services.

Overall though, this is a nice little hotel, with all the comforts you could want, not that far from the centre, with a relaxing feel, perfect if you're driving there, only 15 mins by tram from lots of restaurants, bars, all the sights, also perfect for driving to lots of nearby attractions including Pegasus Bridge, the Cider Route and Calvados, Bayeux etc, and all the staff there were very friendly and made me feel very welcome (and also told me of the best area to go eat in Caen!) Merci beaucoup a tout l'equipe!

Given the pool situation though, I would probably recommend this to anyone who had a car, and who envisaged some visits to the centre of town but crucially outside of Caen, because that's when this has the best benefits. If you don't have a car, you could stay somewhere right in the centre for less money and be just as comfortable. If you are going out of town (I recommend it as there is so much to see around Caen), then you benefit from the location and the facilities.

Room Tip: I was on the Ground Floor North side where you could open your window which can be good, also it wou...
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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 20, 2013

I'm surprised to see quite a few positive reviews on here. The overwhelming impression I've been left with, from 2 nights there, is of a grim place (white-washed, pebble-dash-effect internal walls)... thin carpets, those plastic-type curtains, awful external architecture in a soulless part of town. Oh... and the restaurant/breakfast was thoroughly uninspiring. The worst Novotel of the many that I've stayed in. It also annoys me when they put symbols on their own website which give the impression that it has facilities that are not there. For instance... a gym/fitness symbol. But look carefully, and this symbol actually means that there is a fitness centre nearby, and you have to pay for it.

To be fair, the hotel is not without redeeming features and I was a bit torn between 2 and 3 stars but for over a hundred pounds a night in a mid-range chain like Novotel, I just don't think it deserves 3. On the plus side, whilst I really didn't like the room, it was big enough for us with 2 kids. They've done a very nice job in the back garden, which is a little oasis of tranquility... with a nice outdoor pool, table tennis, trees and grass. The staff were generally friendly, and the location is good for transport links... including a tram and a ringroad right outside. The reception area and bar look like they've been done up fairly recently, and they make an effort by laying out some toys in reception for kids.

But the place just doesn't feel at all pleasurable, as described earlier. A little more detail about the breakfast... it was a self service buffet, with limited choice... and mostly very average quality. For example, on both days, the fruit on the buffet consisted of just some slices of fresh orange with some tinned fruit cocktail. Only 2 fruit juices. Hot food was disappointing.. but like most things here, not quite bad enough to make you complain too much... just some bacon, pale sausages, sauteed potatoes, scrambled egg... and some eggs you could boil yourself. The evening meal was not great. I should really have complained, but couldn't be bothered.

If you can't find anything else, and it's just for 1 night (maybe at a real push, 2)... then you'll be OK. But do try to find something else first! ( by the way, I can't remember all my reviews, but they are generally very upbeat and optimistic, so don't dismiss me as a whinger!)

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 16, 2013

You know what you're getting with a Novotel and this one is no exception. On the small side, so nice and quiet. Friendly service. Decent pool area. Room a bit small, especially with 2 fold-out beds unfolded. Air conditioning didn't seem to work and leaving the window open overnight had the disadvantage that the sirens from ambulances headed for the hospital next door could be heard loud and clear. Decor a bit rough around the edges and could do with a redecoration. But overall a perfectly decent place.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Caen Cote de Nacre

Address: 155 Rue de la Delivrande, 14000 Caen, France
Location: France > Normandy > Basse-Normandie > Calvados > Caen
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Caen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Caen Cote de Nacre 4*
Number of rooms: 126
Official Description (provided by the hotel):
Novotel Caen Cote de Nacre is a 3 star hotel located 20 minutes from the beaches of the Allied landings and not far from the Peace Memorial. The hotel offers 126 rooms, a terrace with a garden, a swimming pool and six conference rooms for your meetingsand seminars. This 3 star hotel is equally suited to a business trip or a holiday in Caen with your partner or family. Discover modern and original cuisine at the Novotel Cafe restaurant. Guests also enjoy the convenience of free private parking. ... more   less 
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Also Known As:
Novotel Caen Cote De Nacre Hotel Caen
Caen Novotel

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