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Exclusive Hotel L'Hermitage Gantois: Traveler Reviews


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Traveler Reviews

91% Recommend
4.5 of 5 stars 122 reviews
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Design first, comfort second

Exclusive Hotel L'Hermitage Gantois

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2 of 5 stars
A TripAdvisor Member
London, England
Jan 31, 2006
3/5 found this review helpful

Philippe Starck meets Ste Clotilde.

A former hospice that still bears traces of its erstwhile inmates. The cell-like (in size) bedroom, the spartan, sorry, minimalist, decor (especially the shower room - big enough to house a bath so why didn't they? Why didn't they spend a little less on the marble sink and shower tray and two different shades of grey marble tiles and provide a towel rail over the radiator and a shelf in the shower enclosure instead?). Why did I have to get out of bed to switch off the overhead light? And if you're thinking of using a laptop, forget it. You can't get a signal for a G3 card (they suggested I try the street - it had worked for guests previously!) because the walls are so thick, or from the alleged wi-fi and plugging into the phone didn't work either. The breakfast buffet was moderately well-stocked but below the standard of any other hotel of the same class I've stayed in. The OJ was, I swear, orangeade. And they don't do toast! More a penance than a holiday. 2 nights were enough - any more would have been a martyrdom.

On the plus side, the staff were charming and helpful and the public areas cool.

  • Date of stay January 2006
  • Member since January 31, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $247 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A very good and slightly unusual hotel

Exclusive Hotel L'Hermitage Gantois

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4 of 5 stars
PamperedAndProud 75 contributions
London, England
Jan 5, 2006
7/8 found this review helpful

As others have said, it's an impressive building combining old (beams, walls, restaurant, even a retained but not used wooden staircase) with new (very modern bathroom, pillars and ceiling of the bar area, bar furniture, etc). However the reception and bar area are a little cold in terms of ambience and temperature (especially with the air conditioning on in the bar). We had a lovely room (316) on the top floor which didnt have much of a view but was absolutely silent which is useful for light sleepers like us. The room was lovely, see photos.
The restaurant is very good and I would say the service is formal rather than stuffy. The bar staff are good too. We wanted to have tea in another room which is cosier and the barman said it wasn't normal but he brought it through anyway.
Breakfast is a pricey €18 and we didnt bother, just went up to Paul every day (straight up Rue de Paris) and had all we wanted for about €7.
We did have a slightly annoying start at check-in, one receptionist was on the phone (fine) and the other (Jennifer) was chatting with a couple of gentlemen. After 5 minutes the men left and she completely ignored us (still waiting for the receptionist on the phone) and went into the office. It's a small gripe and probably more about her than anything else, she wasn't particularly warm the other times we dealt with her but the other receptionist was fine.
Be aware its several minutes walk up a dull street to the centre of town but no big deal.
Good fish restaurant: L'Ecume Des Mers
VERY bad restaurant: Aux Moules

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay January 2006
  • Member since March 08, 2005
  • I recommend this hotel for Young singles, Older travelers, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $247 (year-round)
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Not quite up to scratch

Exclusive Hotel L'Hermitage Gantois

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4 of 5 stars
Purple glaze 12 contributions
London, England
Dec 19, 2005
7/8 found this review helpful

I agree with previous reviewers that the Gantois has been beautifully renovated and is very comfortable and clean, but a luxury hotel should provide excellent service and I think the hotel lacks something here. When we arrived at 1 p.m. our room was not ready, which was fine as we could leave our luggage, but when we returned at 5 p.m. we were left standing for 10 - 15 minutes while they waited for someone to show us to our room. Apparently it was difficult to find (not actually the case!)We had requested a quiet room as I am a light sleeper so were surprised to find we had been given a room on the street rather than at the back. It was quiet in some ways e.g. no plumbing noises, but I was woken at 2 a.m. by a party of people chatting and singing outside the hotel. This wouldn't have happened if we'd been at the back. The safe was locked so we couldn't use it. We reported it and were told that the housekeeper would see to it, but nothing happened. Went to breakfast and the guy who took our coffee order forgot to bring it. We did have a lovely time in Lille but we book top hotels so that there will be no niggles and I'm afraid the Gantois didn't quite come up to scratch.

  • Date of stay December 2005
  • Member since March 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $247 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic place to stay in Lille

Exclusive Hotel L'Hermitage Gantois

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5 of 5 stars
Dixie35 9 contributions
Surrey
Aug 24, 2005
6/7 found this review helpful

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $247 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Amazing place full of character

Exclusive Hotel L'Hermitage Gantois

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5 of 5 stars
waterdene 16 contributions
Bristol
Aug 19, 2005
3/3 found this review helpful

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2005
  • Member since August 19, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $247 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Exclusive Hotel L'Hermitage Gantois Address

224 rue de Paris, Lille 59000, France