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“Excellent hotel” 4 of 5 stars
Review of Crowne Plaza Lille

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Crowne Plaza Lille
4.0 of 5 Hotel   |   335 Boulevard de Leeds, 59777 Lille, France   |  
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Ranked #23 of 103 Hotels in Lille
Norfolk
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Excellent hotel”
4 of 5 stars Reviewed October 8, 2013

We have just returned from a weekend break to Lille. We chose the Crowne Plaza because of its proximity to the eurostar station next door. Check in was efficient and helpful providing us with a map and directions into the old town. Our room was on the 7th floor and had lovely views of the city. The room had mini bar, tea and coffee, tv with 3 English channels and individually controlled air con. A nice touch was a mini set of this works pillow spray and pulse point serum, although bed was so comfy we slept well anyway. The hotel is only a 10-15 minute walk into the town centre and Euralille shopping centre is opposite the hotel. Breakfast had mainly a cold selection with a small selection of bacon, sausage and scrambled egg. Hotel staff were all very helpful. Would definitely stay here again if in Lille.

Room Tip: Higher rooms have good views
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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384 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Andover, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 3, 2013

Perfect location in Lille as it's right opposite the Lille Europe station (for Eurostar). The city is only a shirt walk away with its attractions and bars. The hotel is always clean, tidy and everything works. The staff are very helpful and breakfast is great! For business it delivers everything you'd expect. I wish the bar was a bit less expensive though!

Stayed September 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
Top Contributor
156 reviews 156 reviews
23 hotel reviews
Reviews in 61 cities Reviews in 61 cities
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed September 25, 2013

Stayed two nights, booked several rooms for small family reunion and business trip. Excellent rooms, high quality fittings although my towel rack rocked backwards and forwards - it was the only hold to get out of the bath/shower with.

Staff liked to re-set tables for lunch long before breakfast service had finished (30 minutes before and one hour respectively on the two mornings I took breakfast). Breakfast choices as one would expect but self-service and nearly empty coffee flasks on the side definitely not what I/we expected for the room rate price (just over 100 Euros pn). No staff on hand to meet n'greet. By resetting the table covers for lunch, the last guests to arrive for breakfast had to squeeze up on the few remaining breakfast tables by the entrance. It just takes the edge of what should be a pleasant experience that you are paying for by the way.

The night porter was exceptionally helpful even though the door-and-lift swipe card kept failing to operate when I arrived at 0430. It wouldn't work the next night either. The check-out man was curt to the point of rudeness and if he had thanked me for staying and said please stay again it would have been nice even if he didn't mean it, in any language. Perhaps they have so many rail business travellers they don't need to bother?

Very convenient for Lille international station; short walk to the edge of the centre of Lille. The VAL underground line is below the international station concourse and is worth looking at for the sheer drama of the architecture and the wall murals. The 'Mongy' trams to Roubaix and Tourcoing are hidden away across the somewhat scruffy station plaza. Guess most guests will use taxis which are directly opposite the foyer.

But for the breakfast service I would give a higher rating.

Room Tip: The rooms we stayed in were on the opposite side to the station complex, over a multi-level road int...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Crowne Plaza Lille, responded to this review, October 10, 2013
Dear Stephen J,

Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feed back on what you liked as well as what fell below your expectations. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the facilities and the location of the hotel. I would like to apologize for any inconvenience your breakfast experience may have caused you.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 16, 2013

This is a lovely hotel. Very modem and great access to Lille-Europe train station, over the road from the reception doors.

The room was very nice, very comfortable, king size bed and a duvet (very unusual for any French hotel i've stayed in before) Separate WC to shower/bathroom and more towels than you will ever need.

I arrived quite late and didn't manage to eat dinner in the hotel and the bar closed at 11pm. The menu did look fantastic, something for everyone, from French to American cuisine. The breakfast is good, continental selection.

Location wise there is a huge shopping centre over the road too, Carrefour and lots of restaurants and shops.

Only negative (in my stay) was as i arrived so late i fancied a beer, 1 can of 330ml Heineken from the mini bar cost nearly €5.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 15, 2013

This hotel is right opposite Lille Europe rail station.
It is excellent value for money. The staff are very nice and friendly. The facilities are very modern, new, clean and well maintained. The room was very modern, new, spacious and very comfortable.

At the time there was an offer for free wifi (for a limited time) which was very handy! If you are staying in Lille then I would definately recommend. The only downside is the check out for which there was a long queue, so I would advise leaving enough time for checking out.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull, United Kingdom
Top Contributor
74 reviews 74 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed September 14, 2013

Last time i rated this hotel a lot higher It is still very convenient for Lille Europe Station The room was fine but the breakfast had a bowl of kiwi fruit that fizzed because they were off The frenchman
who complained had his replaced but no one came To offer to change mine. We usually eat out in Lille in the evening but because of the Braderie a lot of restaurants were closed so we ate in the hotel Although none of the food was bad it was hardly top class Only the price was top price The receptionist next morning said she spoke very little English when we asked her a question.I do know a little french so we managed But i did not feel this was the top class hotel we had visited before many times

Stayed September 2013, traveled as a couple
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IHGCare, Guest Relations Manager at Crowne Plaza Lille, responded to this review, September 29, 2013
Dear slimtinker,

Thank you for taking the time to post your review.

I am truly sorry to hear that the food served during your travel did not live up to your expectations and truly sorry for the poor experience in the restaurant. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.

We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Dhan M
Case Manager
IHGCare
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Bergen
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 8, 2013

Though it was a business trip but as any other Crowne plaza chains of hotels, this was no less in excellence of Service and quality of rooms.
The staff were very courteous and quick to respond.
The rooms very clean and spacious with good amenities provided.
Inspite of being just in the heart of Lille, it has no issue of sound and safety.
The exterior looks very different then you can get the impression when you enter the room.
Stayed 2 nights and was indeed pleasent one.
If you are planning for a Eurorail touring of EU, this is the best place to stay since it is just opposite to the TGV station of Lille.

Room Tip: Opposite to TGV station of Lille and walkable to centre of the city.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Lille

Address: 335 Boulevard de Leeds, 59777 Lille, France
Phone Number:
Location: France > Nord-Pas-de-Calais > Nord > Lille
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#13 Luxury Hotel in Lille
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Lille 4*
Number of rooms: 121
Official Description (provided by the hotel):
Located in the heart of the business district, close to two train stations stands the Crowne Plaza Lille-Euralille. The Crowne Plaza hotel offers 121 spacious rooms and suite with panoramic views of Lille. Recognizable by its copper facade, it combines modern architecture, design and comfort. Whether for business or pleasure the location of the hotel is ideal, for you to take a TGV to Paris, London or Brussels. The history and culture of the city of Lille also make it an ideal destination for shopping or strolling through the old town. Make us your choice for your next appointment at Lille ! Orange and copper-toned drapes hang in the cosy space of our trendy Le Plaza restaurant, where you can enjoy French fine dining catered by our courteous staff. Cow hide rugs and flat-screen TVs in Le Plaza bar create a more informal atmosphere. ... more   less 
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Also Known As:
Crowne Plaza Lille Hotel Lille
Lille Crowne Plaza

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