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“Excellent Location by Eurostar Station” 5 of 5 stars
Review of Crowne Plaza Lille

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Crowne Plaza Lille
4.0 of 5 Hotel   |   335 Boulevard de Leeds, 59777 Lille, France   |  
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Ranked #23 of 103 Hotels in Lille
Madrid, Spain
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Excellent Location by Eurostar Station”
5 of 5 stars Reviewed September 15, 2013

This hotel is right opposite Lille Europe rail station.
It is excellent value for money. The staff are very nice and friendly. The facilities are very modern, new, clean and well maintained. The room was very modern, new, spacious and very comfortable.

At the time there was an offer for free wifi (for a limited time) which was very handy! If you are staying in Lille then I would definately recommend. The only downside is the check out for which there was a long queue, so I would advise leaving enough time for checking out.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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386 reviews from our community

Traveler rating
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    181
    67
    30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Solihull, United Kingdom
Top Contributor
74 reviews 74 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed September 14, 2013

Last time i rated this hotel a lot higher It is still very convenient for Lille Europe Station The room was fine but the breakfast had a bowl of kiwi fruit that fizzed because they were off The frenchman
who complained had his replaced but no one came To offer to change mine. We usually eat out in Lille in the evening but because of the Braderie a lot of restaurants were closed so we ate in the hotel Although none of the food was bad it was hardly top class Only the price was top price The receptionist next morning said she spoke very little English when we asked her a question.I do know a little french so we managed But i did not feel this was the top class hotel we had visited before many times

Stayed September 2013, traveled as a couple
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IHGCare, Guest Relations Manager at Crowne Plaza Lille, responded to this review, September 29, 2013
Dear slimtinker,

Thank you for taking the time to post your review.

I am truly sorry to hear that the food served during your travel did not live up to your expectations and truly sorry for the poor experience in the restaurant. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.

We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 8, 2013

Though it was a business trip but as any other Crowne plaza chains of hotels, this was no less in excellence of Service and quality of rooms.
The staff were very courteous and quick to respond.
The rooms very clean and spacious with good amenities provided.
Inspite of being just in the heart of Lille, it has no issue of sound and safety.
The exterior looks very different then you can get the impression when you enter the room.
Stayed 2 nights and was indeed pleasent one.
If you are planning for a Eurorail touring of EU, this is the best place to stay since it is just opposite to the TGV station of Lille.

Room Tip: Opposite to TGV station of Lille and walkable to centre of the city.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed September 4, 2013

The location of this hotel could not have been better for us arriving on the Eurostar with the station just across the road. Lille town center is but a short walk away. Our rooms were quite spacious and very comfortable (i loved the glass bathroom). Service was friendly. Our only complaint was that we believed our booking included breakfast and during check in we were even specifically given advice regarding breakfast times and location. Upon check out we were then advised breakfast was not included and were being charged at an extortionate price of 63 euros per person for the three nights. The breakfasts at best could be described as mediocre and myself being vegan settled for coffee and bread. At no point before check out were we advised that breakfast would be charged at 21 Euros per night. If we had known this we would not have even considered taking breakfast at the hotel. A short walk from the hotel are many cafe's that supply a considerably better quality of breakfast for a mere fraction of the price. So be warned, a nice hotel but if breakfast is not included, maybe another hotel would be more suitable.

Later a complaint was lodged regarding the breakfast charge but no reply was ever received therefore a poor rating given.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Crowne-Plaza-Lille, General Manager at Crowne Plaza Lille, responded to this review, September 5, 2013
Dear Woolfiecat,

Thank you for taking your time for posting a review on Tripadvisor.

I'm glad you enjoyed the room and the service of our hotel.
I'm surprised about your comment regarding the breakfast. You should have knowned that it was not included. It was written on the confirmation you had received.

Looking forward to welcome you,

Jean-Vianney Plays
General Manager
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Sidcup, Kent
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 4, 2013

We spent a couple of days in Lille recently and having travelled via Eurostar, booked the Crowne Plaza hotel. This is so convenient as it is directly opposite the Eurostar terminal.
The hotel is nothing to look at from the outside but once inside it is modern, clean and spacious and has a lovely restaurant. The staff were very helpful and spoke good English; a town map was provided as we checked in.
The town centre is literally 15 minutes walk away where there are plenty of shops and sites to see.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieuwegein, The Netherlands
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 42 cities Reviews in 42 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed September 3, 2013

The staff was very friendly and helpful and everything in the hotel and in the average sized room was clean and well kept.
The quality of the breakfast was excellent and fresh. Don't hesitate to order a freshly made omelet to your liking. Although not indicated this is part of their regular service.
Still a lot can be improved.
I wanted to have a drink in the bar but the hotel decided to close it for this particular weekend, due to the busy terrace during the day.
As promoted on their website I used the valet service for the parking. Obviously they were not used to this. I had to get the car out of the garage by myself, but they couldn't tell me the exact location where they had parked it. The hotel was not able to validate the parking voucher and I had to go and pay the public rate in the garage.
After some insistance the staff consented to a late checkout that I am entitled to due to my membership of their loyalty program. At first they did not want to agree and even after they did, they urged me several times to leave earlier.
My visit was during the yearly braderie of Lille, so not an ordinary weekend. I hope this was not the service they display on regular days.

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Crowne-Plaza-Lille, General Manager at Crowne Plaza Lille, responded to this review, September 5, 2013
Dear Empire07,

Thank you for your comment on Tripadvisor concerning your recent stay during the Braderie.

I'm sorry to read that you were quite disappointed. Effectively, I understand that you had problem with the parking. This is a public parking, we just rent 10 places. So we were not able to validate your ticket. Next time you make a reservation at our hotel, do not hesitate to contact us directly, we will make the reservation of a parking card for you.

Concerning your late check out, I'm really sorry about what hapened and will referred it to the front office manager of the hotel

I sincerely hope that you will give us another chance to proof you our quality of services.

Sincerely,

Jean-Vianney Plays
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 1, 2013

Had a 2 day break. Hotel is in an excellent location just across the road from the Eurostar Station.
The hotel is very modern and our room was excellent. As soon as we arrived the reception staff were excellent received a map showing our location and where the old town was, this was only a short distance to walk, where there were many bars and restaurants and places to shop.
Every member of staff we meet where very helpful and polite.
Only small fault the breakfast could have been hotter.
Would recommend the hotel and on our next visit would stay again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Lille

Address: 335 Boulevard de Leeds, 59777 Lille, France
Phone Number:
Location: France > Nord-Pas-de-Calais > Nord > Lille
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#13 Luxury Hotel in Lille
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Lille 4*
Number of rooms: 121
Official Description (provided by the hotel):
Located in the heart of the business district, close to two train stations stands the Crowne Plaza Lille-Euralille. The Crowne Plaza hotel offers 121 spacious rooms and suite with panoramic views of Lille. Recognizable by its copper facade, it combines modern architecture, design and comfort. Whether for business or pleasure the location of the hotel is ideal, for you to take a TGV to Paris, London or Brussels. The history and culture of the city of Lille also make it an ideal destination for shopping or strolling through the old town. Make us your choice for your next appointment at Lille ! Orange and copper-toned drapes hang in the cosy space of our trendy Le Plaza restaurant, where you can enjoy French fine dining catered by our courteous staff. Cow hide rugs and flat-screen TVs in Le Plaza bar create a more informal atmosphere. ... more   less 
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Also Known As:
Crowne Plaza Lille Hotel Lille
Lille Crowne Plaza

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