Stayed for 3 nights for a conference and I am a very good customer of Holiday Inn. I stay away a couple of times a month and I nearly always book a holiday inn as you know what you are getting and they are normally clean and spacious. However, this was by far the worst hotel stay I have ever had. I arrived to a building site...this wouldn't be a problem normally had I been informed this or got a reduced rate. I thought I paid a cheaper advance payment rate but was informed my card was rejected so had to pay more which I think is awful as they could have contacted me and told me it was rejected and I would have rang to make the payment over the phone or used another card.
Thankfully I got one of the rooms that had already been refurbished but all social areas were a complete mess. I got to my room and went for a shower...no hot water. Rang reception who said they will send up and engineer. 45 mins later and numerous phones calls to reception - no hot water and no engineer. Terrible customer service. The building noise was very disruptive.
Having left this awful hotel I realised I cam home without one of my necklaces. I was 99% certain it was not left in the room as I am very careful about checking the room thoroughly before I leave and it was a very chunky necklace that I would have seen if it was left on the side. I rang the hotel as I was certain I hadn't seen it since my room was cleaned the day before I left. They said they would check with the cleaning staff and ring me back. No phone call back.
Maybe this hotel will be ok when it has gone through its refurb but the customer service will not change.
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- Also Known As:
- Holiday Inn Express Lille Centre Hotel Lille