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“Lovely Staff, lovely room” 5 of 5 stars
Review of BEST WESTERN Up Hotel

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BEST WESTERN Up Hotel
17 Place des Reignaux, 59000 Lille, France   |  
Hotel website
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Hotel amenities
Ranked #4 of 87 hotels in Lille
Kent UK
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Lovely Staff, lovely room”
5 of 5 stars Reviewed October 11, 2012

We picked this hotel based on it's proximaty to the railroad stations and it didn't disappoint at all. The staff were absolutely lovely, checking in and checking out! The room was bright, very clean, with lovely linens and toiletries. I only wish they would put a sheet on the bed as well as a duvet - the duvet was too hot and it was too cold without! However, this is a failing of many fine hotels! We had a room at the front overlooking the street - it was fascinating street watching! If we were to stay in Lille again, we would certainly stay at Hotel UP!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 people have reviewed this hotel

Traveler rating
    90
    82
    13
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31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Epsom, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 7, 2012

We spent a night at the Hotel Up recently. The hotel is very modern and the room was very funky and well furnished. The toiletries were L'Occitane. Breakfast was brilliant, although should have been for 15 Euros! Staff were friendly and helpful.

Room Tip: We were on the 4th floor and had a bit of a mosquito problem during the night ( even though it was a...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hampshire
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 27, 2012

My two cousins and I stayed here last weekend and could not fault this hotel (apart from lack of shelves in the bathroom - but the area around the sink was spacious). We actually like it being close to the station as it is less than ten minutes on foot - great if you are dragging suitcases! Also it means it is close to both the Euralille (giant shopping mall) and more traditional shopping areas of Lille town centre. In fact everything seems to be only ten minutes walk from this hotel!

We had a superior room for the three of us which had a superking bed and a large double sofa. It was a lovely room and the beds were very comfy although of course the sofa bed was harder than the main bed. Funky decor and L'occitane products. Like the last reviewer our room also faced the street but again - no noise.

The bar was beautiful but we were so busy we didn't have time to drink in it - shame as they have their own cocktail 'mixologist' from 7 pm.

The staff were incredible helpful They booked a restaurant for us (then cancelled it when we changed our minds!) Also my cousin lost her Eurostar ticket and they printed out another - nothing was too much trouble. There wasn't any milk in the room so they brought us a jugful which I think they must have changed each day as it didn't go off.

I would thoroughly recommend this hotel - and Lille - we will definitely be back...I can't beleive it was just an hour and a half from London!

Room Tip: Superior room was very spacious and airy.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2012

I am English and stay in hotels a fair amount for both business and for personal reasons. I booked this hotel for a short break for myself and my wife and I found it to be very good indeed. The staff were very welcoming friendly and professional and the hotel was very clean modern, very well fitted out and even though we were in the front of the building there was little noise from the road or inside the hotel. It is very near the centre of the town but if I was to be over critical the it is a bit near the station. All in all though I would rate this very highly.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
130 reviews 130 reviews
52 hotel reviews
Reviews in 54 cities Reviews in 54 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed September 14, 2012

We went for a weekend break to Lille from London. We chose Up Hotel Lille via reviews. The hotel location is very close to the train station, so this was an easy walk after arriving (although we walked the long way :-)).

The hotel staff are very friendly and helpful. Downstairs is a lovely bar, with a good selection of wines etc

We ordered the breakfast in our room on the first morning - by far the largest and nicest room service breakfast I've had.

The rooms are clean and modern. We were on the third floor near the lift and were first concerned with the noise, but it was quiet. We did have some trouble getting the air conditioning working properly, but it was an unusually hot weekend.

The bathroom is large and shower is the big rain shower type. It could do with however, some shelves in the bathroom to put your stuff and in the shower - apart from that no negatives.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bologna, Italy
Top Contributor
82 reviews 82 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 2, 2012 via mobile

Located at The heart Of city center, it's a small design hotel. But unfortunately The designer doesn't spend a lot Of time in those rooms. They are nice, but missing a mini bar ( it's still possibile in a 4 star new hotel??) and there are no spaces and shelves in The toilettes where to put all your stuff. Then service: i met 2 receptionist, a nice and helpfull guy and a very bad girl,slow and with no interest at all in customer's needs.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
claire B, Directrice at BEST WESTERN Up Hotel, responded to this review, October 12, 2012
Dear Madam, Dear Sir,

thank you very much for your posting.

We well noticed the disapointing attitude of one of our team member.

We made the necessary actions of training with our staff member in order all our guests can receive an regular quality of service.

We are really sorry you got disapointed with us and nevertheless hope to see you in a quick futur.

My Best Regards

Claire
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 29, 2012

Very small hotel in the centre of Lille, great attention to detail, very comfortable bed, great bathroom and L'ocitaine products, nespresso machine in the room, which was very welcome as we had a very early departure. Very helpful staff. Definately recommend it.

One word of caution there were gypsies hanging around outside all the time we were there. The glass on the floor testament to the fact that some unwary people had left articles in their car, so be warned!

Room Tip: All rooms seem fine, we were next to the lift but the rooms are extremely well insulated
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Up Hotel

Address: 17 Place des Reignaux, 59000 Lille, France
Phone Number:
Location: France > Nord-Pas-de-Calais > Nord > Lille
Amenities:
Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #4 of 87 hotels in Lille
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The hotel is located in the center of Lille and near Lille train station and shops. The hotel, brand new, consists of 27 comfortable rooms and modern decor. The hotel has a cozy bar: "The Tulip Bar" where you can enjoy delicious cocktails, champagnes, soft drinks and snacks. Parking: Consult us ... more   less 
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