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“there is an award for the best pillow and bed??!!!” 5 of 5 stars
Review of Hotel Barriere Lille

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Hotel Barriere Lille
5.0 of 5 Hotel   |   777 bis Pont de Flandre, 59777 Lille, France   |  
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Hotel amenities
Ranked #2 of 103 Hotels in Lille
GreenLeadersSilver level
Siena, Italy
Top Contributor
153 reviews 153 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
106 helpful votes 106 helpful votes
“there is an award for the best pillow and bed??!!!”
5 of 5 stars Reviewed February 1, 2013

Is the second time i sleep in this hotel and as i do in semptember i confirm the evaluation excellent! for the bedroom, the bath, the breakfast, the only problem i have had it was the wi-fi that doesn't work in my bedroom!!
REmy at the reception was very Kindly as his all his collegues, I travel several time fron Sienne to lille for work and when I have to stay one noght or more my fovourite choise is Barriere!!!
thanks to all of you and see you soon!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvie59777, Hotel Manager at Hotel Barriere Lille, responded to this review, February 7, 2013
Dear pierzag,

We thank you for your loyalty and the nice comments posted on Tripadvisor

I shall not miss to share your compliments to Rémy

Hope to see you soon at the Hotel Barriere Lille

Very sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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513 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • English first
  • French first
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  • Spanish first
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English first
Kidderminster, United Kingdom
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 29, 2013

This hotel is located perfectly for the Eurostar and for the town centre. Our room was lovely other than the air conditioning did not work properly. The room was far too hot and the controls in the room seemed to make no difference. The Casino area is like a cattle market with no dress code where everyone seems to pile in! The restaurant food does not live up to what you would expect in a hotel of this quality. Buffet breakfast is good and be aware you can ask for eggs to be cooked as you like them! Decor is good, staff very helpful and it is very quiet too and well insulated from outside noise. The room temperature issue has been mentioned here by others, so clearly there is an ongoing problem which will put us off staying here again. The Musee Des Beaux Arts is WELL worth going to, great day out and its free! Get to Lille old town and wonder about its lovely.

Room Tip: room 416 had the temperature issue very hard to sleep
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvie59777, Hotel Manager at Hotel Barriere Lille, responded to this review, February 7, 2013
Dear AshleyBuck,

Thank you for having shared your comments about your stay at the Hotel Barrière Lille on Tripadvisor

You enjoyed the design of your room, breakfast and our location next to the train station and we are delighted

However, you have indicated that the temperature of your room seemed to hot. We are currently testing a new air conditioning system in every room, to improve on this matter and to satisfy our customers

Regarding the casino, it is a public place representing the local population where everyone can come to entertain.

I hope that you will give us another chance very soon

Yours sincerely
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The Hague
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 24, 2013

Very nice and modern rooms, with all accessories and extra needed.
The room is comfortable and quiet.
Excellent services at the reception.
The hotel is nicely decorated.
This was already our second stay at this hotel and I definitely recommend it.
Only the restaurant La Terrasse from the Casino is a bit disappointing.
The location of the hotel is absolutely perfect. Just a few minutes away from the city center.

Room Tip: Not all luxury bedrooms have a bathtub, think about asking for one when you place your reservation.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvie59777, Hotel Manager at Hotel Barriere Lille, responded to this review, January 28, 2013
Dear maHTheHague

It's a pleasure to read your great comments !

In first all, thank you so much for your loyalty

We are delighted that your stay have been successful, and thank you for your recommendation

Hope to see you soon

Sincerely
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London, United Kingdom
Top Contributor
359 reviews 359 reviews
86 hotel reviews
Reviews in 134 cities Reviews in 134 cities
217 helpful votes 217 helpful votes
4 of 5 stars Reviewed January 7, 2013

We stayed in this hotel for a couple of days and we choose it because the good reviews we found in trip advisor.

So the positives: Very nice and modern, rooms are tastefully design and comfortable. reception, check in and check out efficient and if you like a casino it is a good add to your stay. The hotel is quite convenient located to the city centre (about 15 minutes walk) and for what we paid, it was good value for money

So the reason I am not giving it and excellent rating is because we had dinner in the ground floor restaurant and the food quality was abismal for what you expect in a this nhotel category, we were in France for God-sake! So if you want anything different than a mediocre and quick buffet, go elsewhere in town for a decent meal!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvie59777, Front Manager Hotel at Hotel Barriere Lille, responded to this review, January 9, 2013
Dear rickyspa1

Thank you for taking the time to post your review on Tripadvisor.

We are delighted that you have enjoyed the comfort, the decoration of your room, as well as the efficiency of our reception team.

However, you didn’t like the catering of our restaurant " La Terrasse du Parc", and we are really sorry. And we are taking the measures to improve our food quality and the service one

Your comments are extremely important and will help to progress.

We hope to have the pleasure to see you again among us

Very sincerely
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UK
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed January 1, 2013

My wife and I were booked in for 2 nights at this hotel, together with our 1 year old son. After being unable to sleep during the first night, we checked out and returned to the UK. Very disappointed.

Check-in was efficient, although I did get passed from one receptionist to the next because they were unable to speak English. This isn't a complaint - the hotel is in France after all - but I was quite surprised that the basics weren't possible for a 5* hotel.

Once checked in and shown to our room we immediately noticed that the room felt very stuffy, lacking any movement of air and uncomfortably warm. The room had a wall mounted thermostat which I tried altering in order to reduce the temperature and bring some air into the room. After a while there was no noticeable change and no substantial movement of air in the room so I asked the hotel manager to have a look into the problem whilst we were out. On returning to the hotel there was no improvement. I asked the manager again and he sent up housekeeping. The lady who attended the room said that the unit only heated and it would be best switched off completely which is what we did. Within half an hour of her leaving we started to notice beads of sweat forming on our foreheads. I then decided to switch the fan back on to see if I could sort out the problem myself. I had the idea of propping the door open to see if that helped but then noticed that the corridors were even hotter.

The problem then escalated quickly as our son was clearly becoming uncomfortable in the heat. At this point we contacted the hotel manager and asked for an immediate solution. The manager offered us a new room. It was a slightly bigger room and therefore had an initial feel of being cooler. We put our son to bed and went for our evening meal.

The fine dining restaurant was ok. Clearly trying to do the whole Michelin thing but under-performing on flavour sadly. It wasn't a terrible meal though and we quite enjoyed ourselves.

On returning to our room the temperature was not good. At a rough guess I would say around 22c, which is ridiculous when the outside temperature was approx. 8c. There's no good reason for the hotel not being to provide a comfortable temperature for guests. Despite the temperature we both managed to get to sleep at 11pm probably helped by a good meal. I awoke at 12am, with a dry mouth and feeling slightly unwell because of the high temperature of the room. At 1am my wife persuaded me to put on a robe and go to reception to complain. The receptionist told me that there was nothing he could do until the manager arrived at 9am.

The night was terrible. Very uncomfortable in the heat, no air and no window to open. At 1am I had taken a bottle of chilled water out of the fridge. By 4am, placed on the bedside table, it was lukewarm and undrinkable.

When our son woke his nappy was completely bone dry and his hair was damp, sticking to his head. He had obviously lost fluids through heavy sweating.

We decided our only option was to leave the hotel. We couldn't possibly put ourselves through another night. Also the inconvenience of having to change hotel would just be too much so we decided to return to the UK.

At 9.30 the hotel manager arrived. Despite the fact that we had been very clear in our dissatisfaction from the very start, she refused to refund our room charge claiming that this was impossible as we had booked through a third party booking agent online. She claimed that the agent held the money and not the hotel. Unfortunately for her I had printed a detailed bank statement showing the exact details of the transaction that had been credited to the hotel one month previously, not the online agent. After a great deal of heated discussion they eventually accepted that a refund could be given for the stay.

Aside from the major problem itself of two rooms being far too hot to sleep in, this final lack of customer service speaks volumes about the hotel. I have visited some exceptional hotels in the UK and USA. In these circumstances, the best high quality hotels would have been apologetic and quick to resolve the matter, through refund if necessary. The Hotel Barriere Lille is not really a high quality hotel, they are just pretending to be something they're not. This is true of the restaurant too. Not surprisingly the French guests that I saw there seemed happy with the place but it's easy to understand why given the general standard of French hotels/service industry.

I will certainly not be staying here again and would warn you not to if you like sleeping in a cool room with fresh air.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvie59777, Director of operations at Hotel Barriere Lille, responded to this review, January 4, 2013
Dear Bhwh,

We acquainted of your comment on Tripadvisor.

We will send you a reply to your complaint by private message.

Your sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BOREHAMWOOD
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 31, 2012

A clean,friendly,warm,welcoming and beautifully furnished hotel which I would recommend for couples and families who want a little bit of luxury for a reasonable cost.
The insulation in the rooms is first class and there is no traffic noise or any awareness that there are any other people staying on your floor. Quiet and peaceful with beautifully furnished rooms with all the extra touches to make your stay as perfect as possible.
Good restaurants and bars with the added bonus of a casino for a little flutter after dinner.
Lille centre only a 10 minute walk away.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvie59777, Director of Operations at Hotel Barriere Lille, responded to this review, January 4, 2013
Dear Madaboutanim,

Thank you very much for sharing your comment on TripAdvisor.

It was a pleasure to read that you were overall satisfied with the hotel, your room and our service

We hope to have the pleasure to welcome you again for your next stay in Lille.

We wish you an Happy New Year!

Yours sincerely,
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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2012

Very nice modern hotel! Spacious rooms and bathrooms.Great design of all interiors.Nice cafes inside and great restaurant.The hotel is close to 2 stations and not far from the center of Lille- just a 5-7 min walk.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvie59777, Directrice d'Exploitation at Hotel Barriere Lille, responded to this review, January 3, 2013
Dear Svetlana D,

Happy New Year 2013 and best wishes.

We would like to thank you for writing a positive review about your last stay at the Hotel Barrière Lille.

We are delighted that your experience was pleasant and that we were able to meet your expectations. Our first priority is to make our guests feel comfortable, so we are truly glad that you appreciated your room, our restaurant and the overall quality of service.

We hope having the pleasure to welcome you again very soon,

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Barriere Lille

Address: 777 bis Pont de Flandre, 59777 Lille, France
Phone Number:
Location: France > Nord-Pas-de-Calais > Nord > Lille
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 103 Hotels in Lille
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Barriere Lille 5*
Number of rooms: 142
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